Student Support Specialist - Oakdale Elementary

Smartstartofmeck; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Smartstartofmeck is seeking a Student Support Specialist to oversee CIS operations at a Charlotte site, coordinating a school-based support team and partnering with families and staff to boost attendance, academics, and behavior. The role emphasizes collaboration with school administrators and community partners to deliver targeted interventions and connect classroom learning with real-world experiences.

The position requires a bachelor's degree and 2 years of related experience, with

Qualifications

• Bachelor's degree and 2 years of relevant experience in education, social work, or related field.
• Excellent verbal and written communication and interpersonal skills.
• Ability to coordinate resources and collaborate with school staff and families.
• Experience using Microsoft Office, Google Suite and virtual meeting platforms.

Responsibilities

• Lead a school-based support team and collaborate with staff, volunteers, and partners.
• Identify student needs through assessments and develop a site support plan.
• Coordinate services across ABC3 + P focus areas and monitor effectiveness.
• Maintain student records and prepare annual reports for leaders.

Skills

Communication skills

Written communication

Data analysis

Report writing

Public speaking

Collaboration

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Zoom

Job description

Job Title: Student Support Specialist

Status: Full Time/Exempt/11 months

Department: Programming

Reports To: Director, Program Operations

SUMMARY

The Student Support Specialist is responsible for the overall planning, coordination, andmanagement of Communities In Schools (CIS) operations at the assigned site, implementing theCIS model of integrated student supports in compliance with CIS National accreditationstandards. This role works directly with students, families, school administrators, staff, andcommunity partners to improve attendance, academics, and behavior-connecting schoolcontent to real-world experiences, fostering positive character development, and buildingintrinsic motivation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program Leadership & Planning

• Build and lead a school-based support team that collaborates with schooladministrators, faculty, volunteers, and community partners to implement the CIS model.
• Lead the annual needs assessment process using school and district data, surveys, andstakeholder input to identify school-wide and individual student needs.
• Develop and implement an annual site support plan with measurable objectives andprocedures for delivering school-wide (Tier I), targeted (Tier II), and intensive,individualized (Tier III) services.
• Coordinate the delivery of evidence-based services aligned with Academic, Behavior,Coursework/College/Career, and Parent Engagement (ABC3 + P) focus areas.
• Monitor and adjust services regularly to maximize effectiveness and student impact.

Student Support & Case Management

• Identify, support, and monitor students at moderate to high risk of dropping out,providing targeted interventions to address attendance, academic, and behavioralneeds.
• Provide academic, behavioral, and social-emotional support to students throughindividual and group interventions, enrichment opportunities, and life skills development.
• Work with parents/guardians to strengthen home-school connections, support academicsuccess, and assist with career planning and post-secondary preparation.
• Remove academic barriers by coordinating access to health, dental, vision, and othercritical needs resources.

Data, Evaluation & Reporting

• Conduct regular assessments and evaluate program outcomes to measure impact.
• Maintain accurate and timely student records in the CIS Student Information System(CISDM).
• Prepare annual end-of-year reports for school and affiliate leadership, contributing tolocal, state, and national reporting requirements.

Collaboration & Professionalism

• Maintain strong, positive relationships with school personnel, families, and communitypartners.
• Participate in site team meetings, staff meetings, professional development, and otherevents to support student engagement and program effectiveness.
• Demonstrate professionalism, cultural responsiveness, and serve as a positive role modelfor youth.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of the knowledge, skill, and/orability required.

Education and/or Experience

Candidates must have at least a bachelor's degree and 2 years of relevant equivalentexperience in education, social work or related field.

Skills Requirement

• Demonstrated computer proficiency in Microsoft Office, experience with Google Suite, Zoomor other virtual meeting platforms
• Excellent communication (verbal and written), interpersonal and people skills
• Ability to analyze and interpret business periodicals, professional journals, technical manuals,and governmental regulations
• Ability to write and edit reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from managers, schoolleaders, clients, and the general public, orally and in writing
• Ability to speak effectively to guests, candidates or employees of the organization one on oneor in a group setting

Physical Demands

While performing the duties of this job, the employee is frequently required to sit; use hands tohandle, feel and keyboard; reach with hands and arms; and talk or hear. The employee isoccasionally required to stand; walk; stoop, kneel, or bend. The employee must occasionally liftand/or move up to 25 pounds. Specific vision abilities required by this job include close anddistance vision. The physical demands described here are representative of those that must bemet by an employee to successfully perform the essential functions of this job. Reasonableaccommodation may be made to enable individuals with disabilities to perform the essentialfunctions.

Work Environment

The position is located within the Charlotte Mecklenburg area. Regular and satisfactoryattendance and punctuality are required. Regular and satisfactory performance, includingmeeting all process deadlines and stated deliverables, is required. The statements containedherein describe the scope of responsibility and essential functions of this position but should notbe considered to be an all-inclusive listing of work requirements. Individuals may perform otherduties as assigned including work in other areas to cover absences or relief to equalize peakwork periods or otherwise balance the workload.

Criminal background check and pre-employment drug test required. Financial credit check anddriving record check required, if applicable.