STUDENT SUPPORT SPECIALIST ADULT EDUCATION

Cleveland State Community College; Cleveland (TN); On-site; USD 25,000 - 30,000; Part time

Job summary

Cleveland State Community College is seeking an Adult Education Student Support Specialist for a part-time, temporary role based in Cleveland, TN. The position supports adult learners across the college’s five‑county service area by guiding enrollment, coordinating services, and promoting retention and completion.

The job involves administering assessments, maintaining records, and collaborating with instructors and partners. Employment is grant‑funded and contingent on contract terms.

Qualifications

• High School Diploma or GED required.
• Minimum of two years of experience in office support or student services.
• Valid driver’s license required.

Responsibilities

• Provide individualized guidance and support throughout enrollment, instruction, and completion processes.
• Maintain confidential student records and ensure documentation is compliant with program requirements.
• Coordinate student appointments, orientations, testing sessions, and program activities.

Skills

Strong communication

Interpersonal skills

Time management

Attention to detail

Public speaking

Education

High School Diploma or GED

Tools

Microsoft Office

TABE/OPT familiarity

Job description

TEMPORARY/PART-TIME

ADULT EDUCATION STUDENT SUPPORT SPECIALIST

Number of Openings: 1
Employee Classification: Non-Exempt
Institution: Cleveland State Community College
Department: Adult Education
Campus Location: Cleveland, TN
Salary Range: $18.00 hr
Position Status: Part-Time Temporary / *Not to exceed 25 hours/week

Cleveland State Community College is a comprehensive, two-year post-secondary institution, located in Cleveland, Tennessee. Cleveland State is committed to providing open access and quality education to all students. A Tennessee Board of Regents institution, Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). At Cleveland State, our mission is to build strong minds, careers and communities through exceptional teaching and learning, workforce development and service. We wish to hire individuals with similar values who can help us accomplish those goals.

Special Instructions to Applicants

• Attaching a resume does not substitute for completion of the application form.
• Part‑time work experience is calculated at 50% of full‑time experience.

Job Summary

The Adult Education Student Support Specialist provides comprehensive support to adult learners across the college’s five‑county service area. The position promotes student success by identifying barriers, connecting students with resources, and providing individualized guidance and support. The Specialist works collaboratively with instructors, staff, and community partners to support student engagement, retention, persistence, and completion.

** The Adult Education Program is a grant‑funded initiative; therefore, employment is contingent upon the terms and duration of the grant contract. Employment is not guaranteed and may be terminated at the College’s discretion. All employees are required to review, sign, and adhere to the terms outlined in their employment contract.

Essential Job Functions

Student Support (45%)

• Provide individualized guidance and support throughout the enrollment, instructional, and completion process, including orientation, intake, registration, goal setting, scheduling, and navigation of Adult Education services.
• Establish positive relationships with students, monitor attendance and progress, and provide timely communication and referrals to promote engagement, persistence, retention, and completion.
• Respond to student inquiries and collaborate with instructors, staff, and community partners to coordinate services and address student needs.

Records & Compliance (35%)

• Maintain confidential student records, files, testing documentation, and program data in accordance with federal, state, institutional, and program requirements.
• Administer and proctor standardized assessments and official practice exams in accordance with established policies and procedures.
• Assist with program reporting and ensure required documentation is complete, accurate, and current.

Program Operations (15%)

• Coordinate student appointments, orientations, testing sessions, and other program activities; provide office management coverage as needed.
• Support recruitment, community outreach, special events, and other activities that increase awareness and participation in Adult Education services.

Additional Support Duties (5%)

• Perform other duties as assigned.

EQUIPMENT

Work activities routinely involve the use of standard office equipment, including computers, printers, copiers, scanners, telephones, and other related devices. Employees are expected to perform tasks such as data entry, document preparation, email communication, and report generation using these tools.

Knowledge, Skills And Responsibilities

• Strong communication and interpersonal skills to interact professionally with students, faculty, staff, and external stakeholders.
• Microsoft Office applications (e.g., Word, Excel, PowerPoint, Outlook, etc.) to create documents, manage data, prepare reports, and support daily operations, as needed.
• Ability to learn data system and related record‑keeping procedures to ensure accurate documentation, compliance, and tracking of student progress.
• Knowledge of the Test of Adult Basic Education (TABE), Observed Performance Test (OPT), Adult Education policies and procedures, and student assessment processes, with the ability to administer assessments, maintain accurate testing records, support student placement, and ensure compliance with program and testing requirements.
• Ability to organize, plan, and manage multiple tasks effectively while meeting deadlines, working independently with minimal supervision, and collaborating as part of a team.
• Ability to prepare and present information clearly for both small and large groups, while maintaining professional and ethical standards in all interactions with students, staff, and the community.
• Ability to travel to satellite locations throughout the five‑county service area and maintain a flexible schedule, including one evening per week to conduct student orientations, as well as participate in required professional development and staff training.
• Preferred experience:
• Prior experience in Adult Education services.

Job Standards/Qualifications

• High School Diploma or High School Equivalency
• Minimum of two (2) years of experience in any combination of:
  • Office support (e.g., customer services, scheduling, document preparation, data entry, event coordination, etc.).
  • Student services (e.g., student advising, success/retention initiatives, career services, admissions/enrollment services, etc.).
• Valid driver’s license.

JOB LOCATION

This on‑site position is based in the Adult Education Department located at the Athens Industrial Adult Education Location in McMinn County, Tennessee. Additionally, this position requires travel to alternate locations served through the Adult Education Program, including, but not limited to, the Cleveland State Community College Vonore Campus, Meigs County, and Athens industrial locations within the College’s five‑county service area.

Applicants may be subject to a background check and credit check.

Applications can be assured full consideration if submitted by September 18, 2026.

Cleveland State Community College

Human Resources Office

Telephone: [phone]; FAX: [phone]

Email: [e-mail]

Website: www.clevelandstatecc.edu

Cleveland State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, disability, age, status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

The following link will direct you to the College’s reporting section, where you can find information and resources for submitting reports related to discrimination and other concerns: How Do I Report