STUDENT SUPPORT SPECIALIST ADULT EDUCATION

Tennessee Board of Regents; Arkansas; On-site; USD 20,000 - 29,000; Part time

Job summary

Cleveland State Community College is hiring an Adult Education Student Support Specialist for its Athens Industrial Adult Education Location. This on-site, part-time role supports adult learners across the five-county area, focusing on enrollment, guidance, and completion, with travel to satellite sites in the region.

The position operates under a grant-funded program, with employment contingent on grant duration. Evening availability and travel are required; background checks may be conducted.

Qualifications

• High School Diploma or High School Equivalency.
• Minimum of two years of experience in any combination of office support, student services, or related roles.
• Valid driver’s license.
• Ability to travel to satellite locations and occasionally work evenings.

Responsibilities

• Provide individualized student support throughout enrollment, instruction, and completion processes.
• Maintain confidential student records and ensure compliance with policies and reporting.
• Coordinate program activities and assist recruitment, outreach, and events.
• Perform other duties as assigned.

Skills

Strong communication

Interpersonal skills

Microsoft Office

Data entry

Record keeping

Travel flexibility

Education

High School Diploma or GED

Tools

Microsoft Office suite

Job description

++TEMPORARY/PART-TIME++

ADULT EDUCATION STUDENT SUPPORT SPECIALIST

Number of Openings: 1

Employee Classification: Non-Exempt

Institution: Cleveland State Community College

Department: Adult Education

Campus Location: Cleveland, TN

Salary Range: $18.00 hr

Position Status: Part-Time Temporary / *Not to exceed 25 hours/week

Cleveland State Community College is a comprehensive, two-year post-secondary institution, located in Cleveland, Tennessee. Cleveland State is committed to providing open access and quality education to all students. A Tennessee Board of Regents institution, Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). At Cleveland State, our mission is to build strong minds, careers and communities through exceptional teaching and learning, workforce development and service. We wish to hire individuals with similar values who can help us accomplish those goals.

Special Instructions to Applicants:

To be considered for a position at Cleveland State, you must complete an online application. Your skills, abilities, qualifications, and years of experience will be evaluated solely based on the information provided in your application. Any work experience not included will not be considered for meeting the minimum requirements or determining compensation for the position.

Please note the following:

• Attaching a resume does not substitute for completion of the application form.
• Part-time work experience is calculated at 50% of full-time experience.

++JOB SUMMARY++

The Adult Education Student Support Specialist provides comprehensive support to adult learners across the college’s five-county service area. The position promotes student success by identifying barriers, connecting students with resources, and providing individualized guidance and support. The Specialist works collaboratively with instructors, staff, and community partners to support student engagement, retention, persistence, and completion.

** The Adult Education Program is a grant-funded initiative; therefore, employment is contingent upon the terms and duration of the grant contract. Employment is not guaranteed and may be terminated at the College’s discretion. All employees are required to review, sign, and adhere to the terms outlined in their employment contract.

++ESSENTIAL JOB FUNCTIONS++

Student Support (45%)

• Provide individualized guidance and support throughout the enrollment, instructional, and completion process, including orientation, intake, registration, goal setting, scheduling, and navigation of Adult Education services.
• Establish positive relationships with students, monitor attendance and progress, and provide timely communication and referrals to promote engagement, persistence, retention, and completion.
• Respond to student inquiries and collaborate with instructors, staff, and community partners to coordinate services and address student needs.

Records & Compliance (35%)

• Maintain confidential student records, files, testing documentation, and program data in accordance with federal, state, institutional, and program requirements.
• Administer and proctor standardized assessments and official practice exams in accordance with established policies and procedures.
• Assist with program reporting and ensure required documentation is complete, accurate, and current.

Program Operations (15%)

• Coordinate student appointments, orientations, testing sessions, and other program activities; provide office management coverage as needed.
• Support recruitment, community outreach, special events, and other activities that increase awareness and participation in Adult Education services.

Additional Support Duties (5%)

• Perform other duties as assigned.

++EQUIPMENT++

Work activities routinely involve the use of standard office equipment, including computers, printers, copiers, scanners, telephones, and other related devices. Employees are expected to perform tasks such as data entry, document preparation, email communication, and report generation using these tools.

++KNOWLEDGE, SKILLS AND RESPONSIBILITIES++

• Strong communication and interpersonal skills to interact professionally with students, faculty, staff, and external stakeholders.
• Microsoft Office applications (e.g., Word, Excel, PowerPoint, Outlook, etc.). to create documents, manage data, prepare reports, and support daily operations, as needed.
• Ability to learn data system and related record-keeping procedures to ensure accurate documentation, compliance, and tracking of student progress.
• Knowledge of the Test of Adult Basic Education (TABE), Observed Performance Test (OPT), Adult Education policies and procedures, and student assessment processes, with the ability to administer assessments, maintain accurate testing records, support student placement, and ensure compliance with program and testing requirements.
• Ability to organize, plan, and manage multiple tasks effectively while meeting deadlines, working independently with minimal supervision, and collaborating as part of a team.
• Ability to prepare and present information clearly for both small and large groups, while maintaining professional and ethical standards in all interactions with students, staff, and the community.
• Ability to travel to satellite locations throughout the five-county service area and maintain a flexible schedule, including one evening per week to conduct student orientations, as well as participate in required professional development and staff training.
• Preferred experience:
• Prior experience in Adult Education services.

++JOB STANDARDS/QUALIFICATIONS++

• High School Diploma or High School Equivalency
• Minimum of two (2) years of experience in any combination of:
• Office support (e.g., customer services, scheduling, document preparation, data entry, event coordination, etc.).
• Student services (e.g., student advising, success/retention initiatives, career services, admissions/enrollment services, etc.).
• Valid driver’s license.

++JOB LOCATION++

This on-site position is based in the Adult Education Department located at the Athens Industrial Adult Education Location in McMinn County, Tennessee. Additionally, this position requires travel to alternate locations served through the Adult Education Program, including, but not limited to, the Cleveland State Community College Vonore Campus, Meigs County, and Athens industrial locations within the College’s five-county service area.

Applicants may be subject to a background check and credit check.

Applications can be assured full consideration if submitted by September 18, 2026.

Cleveland State Community College

Human Resources Office

Telephone: [phone]; FAX: [phone]

Email: [e-mail]

Website: www.clevelandstatecc.edu

Cleveland State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, disability, age, status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

The following link will direct you to the College’s reporting section, where you can find information and resources for submitting reports related to discrimination and other concerns: How Do I Report