Student Support Specialist

NEWPORT NEWS PUBLIC SCHOOLS; Newport News (VA); On-site; USD 38,000 - 60,000; Full time

Job summary

Newport News Public Schools in Newport News, Virginia seeks a Student Support Specialist to assist in implementing the student support program, provide counseling services, and coordinate with families and community agencies.

The role emphasizes crisis intervention, trauma-informed care, and collaboration with school staff to support student success. Immediate start with a strong background in counseling and family services is preferred.

Qualifications

• Must possess a Master’s degree in counseling, social work, psychology, or a related field.
• Experience providing crisis intervention, counseling, and substance abuse prevention education for school-aged children.
• State Substance Abuse Counselor Certification preferred but not required.
• Knowledge of substance abuse education, mental health services, trauma‑informed care, and referral resources.
• Excellent assessment, case management, crisis intervention, interpersonal, conflict mediation, and communication skills.
• Ability to conduct individual and group counseling sessions, assessments, workshops, and activities for students and their families.
• Ability to establish and maintain effective working relationships with students, parents, staff, and outside agencies.

Responsibilities

• Assist with implementing the student support program for the assigned school.
• Collaborate with school staff to develop intervention and prevention strategies for students and develops individualized service plans to facilitate achievement.
• Conduct individual and group counseling in crisis intervention, family intervention, and problem solving/decision making, conflict mediation, substance abuse, grief, and anger management.
• Provide families with information related to the needs of their child and act as a resource to parents/guardians by providing family support activities.
• Assess and monitor family and student progress and provide referral and resources for students who are found to be using alcohol and other drugs.
• Serve as a liaison between their assigned school and such agencies as human services, court services, community services board, and/or community based mental health agencies regarding a substance abuse and/or social emotional concerns affecting a student’s progress in the academic environment.
• Acts as a resource to administrators, school counselors, teachers, and health services personnel at the assigned school regarding the student assistance program.
• Conduct staff development activities geared toward prevention and intervention initiatives.
• Acts as a member of the school crisis team and provides referral services as needed under the supervision of the Student Support Supervisor.
• Maintains necessary records and reports ensuring confidentiality of students and their families.
• Inputs information for student services in shared database.
• Assists in developing and implementing crisis intervention, trauma informed care, student and family support interventions, problem solving/decision making, grief, anger management, and substance abuse programs under the supervision of the Student Support Supervisor.
• Models nondiscriminatory practices in all activities.

Skills

Assessment

Case management

Crisis intervention

Interpersonal skills

Conflict mediation

Communication skills

Education

Master’s degree in counseling

Master’s degree in social work

Job description

Newport News Public Schools NEWPORT NEWS PUBLIC SCHOOLS - Newport News, Virginia Open in Google Maps

Student Support Specialist

Newport News Public Schools NEWPORT NEWS PUBLIC SCHOOLS - Newport News, Virginia Open in Google Maps

This job is also posted in Newport News Public Schools

Job Details

Job ID: 5976335
Application Deadline: Posted until filled
Posted: Oct 29, 2026 4:00 AM (UTC)

Starting Date: Immediately

Job Description

Job Summary

Position is responsible for assisting with implementing the student support program for an assigned school. Position provides support and counseling services to students; develops prevention and intervention strategies; assesses students and families; provides case management; monitors student progress; and makes referrals.

Essential Duties

• Assists with implementing the student support program for the assigned school.
• Collaborates with school staff to develop intervention and prevention strategies for students and develops individualized service plans to facilitate achievement.
• Conducts individual and group counseling in areas of crisis intervention, family intervention, and problem solving/decision making, conflict mediation, substance abuse, grief, and anger management.
• Provides families with information related to the needs of their child and acts as a resource to parents/guardians by providing family support activities.
• Assesses and monitors family and student progress and provides referral and resources for students who are found to be using alcohol and other drugs.
• Serves as a liaison between their assigned school and such agencies as human services, court services, community services board, and/or community based mental health agencies regarding a substance abuse and/or social emotional concerns affecting a student’s progress in the academic environment.
• Acts as a resource to administrators, school counselors, teachers, and health services personnel at the assigned school regarding the student assistance program.
• Conducts staff development activities geared toward prevention and intervention initiatives.
• Acts as a member of the school crisis team and provides referral services as needed under the supervision of the Student Support Supervisor.
• Maintains necessary records and reports ensuring confidentiality of students and their families.
• Inputs information for student services in shared database.
• Assists in developing and implementing crisis intervention, trauma informed care, student and family support interventions, problem solving/decision making, grief, anger management, and substance abuse programs under the supervision of the Student Support Supervisor.
• Models nondiscriminatory practices in all activities.

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

Other Duties

• Performs any other related duties as assigned by the Supervisor and Principal or other appropriate administrator.

Job Specifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions.

Minimum Qualifications (Knowledge, Skills & Abilities Required)

Must possess a Master’s degree in counseling, social work, psychology, or a related field and some experience providing crisis intervention, counseling, and substance abuse prevention education for school aged children; or any equivalent combination of education and experience that would provide the noted knowledge, skills, and abilities. State Substance Abuse Counselor Certification preferred but not required. Must possess a demonstrated knowledge and understanding of substance abuse education, mental health services, trauma informed care, and referral resources. Must possess excellent assessment, case management, crisis intervention, interpersonal, conflict mediation, and communication skills. Must possess the ability to conduct individual and group counseling sessions, assessments, workshops, and activities for students and their families. Must possess the ability to establish and maintain effective working relationships with students, parents, staff, and outside agencies.

Working Conditions & Physical Demands

The physical requirements described herein are representative of those which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Exhibit manual dexterity to dial a telephone, to enter data into a computer terminal/typewriter, and to perform; see and read a computer screen and printed material with or without vision aids; hear and understand speech at normal levels and on the telephone; speak in audible tones so that others may understand clearly in person and on the telephone; ability to understand and follow oral and written instructions; physical agility to lift up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties are normally performed in an office environment.

Supervision Exercised None

Supervision Received Supervisor of Student Support

This job description in no way states or implies that these are the only duties to be performed by this employee. The Student Support Specialist will be required to follow any other instructions and to perform any other related duties as assigned by the Supervisor of Student Support or other appropriate administrator. Newport News Public Schools reserves the right to update, revise or change this job description and related duties at any time.

Position Type: Full-Time
Job Categories:

Other Professional > Other Classified Professional

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Human Resources
• 12507 Warwick Blvd
• Newport News, Virginia 23606
• Phone: [phone]
• Email: [e-mail]

Map

The content you submit, offer, contribute, attach, post, or display (each a “Submission”) will be viewed by other users of the service who may or may not be accurately representing who they are or who they represent. Do not include any sensitive data in your submissions. Any submission or any use or reliance on any content or materials posted via the service or obtained by you through the use of the service is at your own risk. “Sensitive data” for purposes of this section means social security or other government-issued identification numbers, medical or health information, account security information, individual financial account information, credit/debit/gift or other payment card information, account passwords, individual credit and income information or any other sensitive personal data as defined under applicable laws.