Student Support Liaison

Chamberlain University

Cincinnati (OH)

On-site

USD 32,000 - 34,000

Full time

7 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Health insurance

401k Retirement Program + 6% employer

Paid vacation and holidays

Job summary

Chamberlain University in Cincinnati is hiring a Student Support Liaison to promote student success by delivering holistic, student-centered support across multiple service areas. You will be a key contact for students, helping remove barriers and ensure timely responses.

Reporting to Advising and Retention Services, you will coordinate scheduling, portal navigation, and access to programs like work study and tutoring, while collaborating with campus teams to foster a caring, inclusive learning

Qualifications

Bachelor's Degree required.
1+ year of experience in higher education, customer service, or related roles.
Strong interpersonal, communication, and problem-solving skills.
Ability to work independently or as part of a team.
Self-starter with strong prioritization abilities.
Familiarity with Word, Excel, Power BI, PowerPoint, and Copilot.
Knowledge of higher ed federal and state regulations.

Responsibilities

Respond to student questions and connect them to university resources.
Assist with appointment scheduling, portal navigation, and self-service tools.
Promote student opportunities and activities (work study, clubs, programs).
Plan and facilitate events (career fairs, open houses, workshops, graduation).
Assist with funding, military services, and scholarship inquiries.
Serve as point of contact for compliance audits.
Identify process improvements to enhance student retention.
Maintain knowledge of enterprise applications and business processes.
Perform other duties as assigned and comply with policies.

Skills

Interpersonal skills

Communication

Problem solving

Teamwork

Self-starter

Prioritization

Independence

Customer service

Education

Bachelor's Degree

Tools

Microsoft Word

Excel

Power BI

PowerPoint

Copilot

Job description

Chamberlain

With more than 135 years of history in healthcare education and as the largest nursing school in the country, Chamberlain University is committed to delivering a high-value education that prepares students to thrive as healthcare professionals. We call this commitment Chamberlain Care—our dedication to providing students with the tools and resources to succeed while immersed in a community of care. By living Chamberlain Care, we graduate healthcare professionals who transform the health of people worldwide.

Chamberlain is comprised of the College of Nursing and the College of Health Professions. The College of Nursing offers a three-year Bachelor of Science in Nursing degree program and flexible post-licensure programs, such as the RN to BSN option, Master of Science in Nursing degree program, Doctor of Nursing Practice degree program and graduate certificates. The College of Health Professions also offers the Master in Public Health, Master of Social Work and Master of Physician Assistant Studies degree programs.

Chamberlain is accredited by the Higher Learning Commission (www.hlcommission.org), an institutional accreditation agency recognized by the U.S. Department of Education. Learn more about Chamberlain at www.chamberlain.edu, and follow Chamberlain on Instagram, Facebook and LinkedIn.

Chamberlain

Job Description

Opportunity at a Glance

The Student Support Liaison role is responsible for promoting student success by providing holistic, student-centered support across a variety of service areas. The Student Support Liaison serves as a key point of contact for students and is accountable for student persistence by proactively engaging students and removing barriers to their success. Student Support Liaisons collaborate closely with other university departments to ensure timely and effective resolution of student inquiries and contribute to a culture of care and engagement aligned with the institution's mission and values. This role models the institution's core values and plays a critical part in fostering a supportive and inclusive learning environment. This role reports to Advising and Retention Services.

Responsibilities

Respond to student questions and concerns and connect them to the appropriate university resources. Collaborate with other departments to ensure a seamless and supportive student experience.
Assist students with appointment scheduling, portal navigation, and other self-service tools and resources.
Promote and support student opportunities and activities. Examples include but are not limited to federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet.
In collaboration with the Campus Support Coordinator, plan and facilitate events such as career fairs, open houses, workshops, and graduation.
Assist students with questions regarding local and state funding, military services, and scholarship opportunities.
Serve as the point of contact for compliance audits.
Identify opportunities and implement process and technology solutions that enhance the student retention journey.
Develops and maintains a solid knowledge of the various enterprise applications and business processes.
Performs other duties as assigned
Complies with all policies and standards

Qualifications

Bachelor's Degree Required
1+ year of experience in higher education, customer service, or related experience Required
High level of interpersonal, communication, and problem-solving skills. Ability to interact with all levels within the organization.
Ability to work independently as well as function as part of a team.
Must be a self-starter with the ability to prioritize effectively.
Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience with Student Information Systems a plus.
Knowledgeable of higher ed federal and state regulations.
Superior written and verbal communication skills.
Ability to work independently and make sound decisions with minimal supervision and direction.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $23.00 and $25.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including: