Student Support Coach (Full-time)

Noodle; United States; Remote; USD 48,000 - 52,000; Full time

Job summary

Noodle is seeking a full-time Student Support Coach to enhance the online graduate experience for students at partner institutions. Responsibilities include advising students, monitoring their academic progress, and fostering a sense of belonging. The role requires a Master's degree and relevant experience, as well as strong communication skills, with a focus on creating engaging student programs. Enjoy flexible work from home opportunities with competitive compensation and comprehensive benefits.

Benefits

Work from home

401K + match

Bonus potential

Equity opportunities

Annual education stipend

4 weeks paid vacation

Paid sick leave

Access to mental health services

Qualifications

• 1-3 years of experience working at a university.
• Experience with FERPA regulations.

Responsibilities

• Meet and advise students on success strategies.
• Monitor academic progress and follow up on concerns.
• Facilitate new student orientation sessions.

Skills

Strong verbal communication

Strong written communication

Critical thinking

Analytical thinking

Problem solving

Ability to work in dynamic environment

Education

Master’s degree in student affairs, higher education, social work, counseling

Tools

Google Workspace

CRM (e.g., Salesforce)

Job description

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This range is provided by Noodle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$48,000.00/yr - $51,500.00/yr

Noodle is higher education’s leading strategy, services, and technology partner. We develop infrastructure, provide life-changing learning experiences, and grow the awareness of and the enrollment in some of the best academic institutions in the world. Our vision is “to empower universities to change the world.” We achieve this vision by offering our university partners various products and services that help them be more resilient, responsive, efficient, and interconnected.

Student Support Coaches (SSCs) help us ensure the online graduate students at our partner institutions have a student experience that exceeds their expectations. As the student’s go-to staff member, SSCs work with students in a specific campus program to proactively create 1:1 relationships and foster an immediate sense of belonging, helping students feel as though they matter to the university community. SSCs function as an extension of the University program's support team, providing support to students that feels seamless. As students have questions or needs, the coach ushers the student through the problem-solving process ensuring the experience is barrier-free.

As our Student Support Coach, you will:

• Meet with and advise a diverse body of students on strategies for being a successful student
• Monitor student academic progress to identify and follow up on potential concerns that could impede student progress
• Create and facilitate new student orientation sessions
• Increase student engagement by creating and hosting innovative student social programs
• Act as a trusted liaison with university staff to manage tactical day-to-day student scenarios
• Provide students with accurate referrals to campus resources, resolve their issues when possible, and escalate issues as needed
• Assess level of urgency of student needs/questions; respond to urgent student questions within agreed-upon SLAs
• Ensure a seamless student experience by partnering with internal and external cross-functional stakeholders
• Ensure data integrity via documentation of registration data and interactions with students within the CRM (e.g. Salesforce)
• Perform other duties as assigned
  
  
  

You have:

• 1-3 years of experience working at a university
• Master’s degree in student affairs, higher education, social work, counseling, or related field
• Strong verbal and written communication and presentation skills
• Critical and analytical thinking skills with strong problem-solving abilities
• Ability to work occasional hours on weekends and evenings
• Working knowledge of FERPA regulations and application
• Working knowledge of Google Workspace (Docs, Slides, Sheets)
• Ability to work effectively in dynamic, rapidly changing, team-based environment
  
  
  

Noodle Benefits:

• Work from the comfort of your home office!
• Great compensation package!
• 401K + match, bonus potential, and equity opportunities
• Tools you need on us! Mac is our computer of choice
• Our insurance plan offers medical, dental, vision, short- and long-term disability coverage, plus supplementals for all employees and dependents
• Paid Parental Leave
• Pre-tax commuter benefits
• 4 weeks paid vacation + 10 paid holidays + paid sick leave
• Access to mental health services like Ginger and Talkspace
• Annual education stipend for lifelong learning
• Growth - we pride ourselves on creating environments where employees can be themselves and grow within and around the company
  
  
  

Eligibility Requirements:

This position is based in the United States, and applicants must be legally authorized to live and work in the United States. Employees are required to reside within the United States for the duration of their employment.

At Noodle, we hire people who will help us change the future of online education. Even if you don't think you check off every bullet point on this list, we still encourage you to apply! We value both current experience and future potential.

Noodle is committed to creating a welcoming and inclusive workplace for everyone. We value and celebrate our differences because those differences are what make our team shine. We hire great people from different backgrounds, not just because it's the right thing to do, but because it makes us stronger as a whole. Women, people of color, LGBTQIA2S+ individuals, and members of other underrepresented groups are strongly encouraged to apply. Noodle is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Education Administration Programs

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