Student Support Coach

Regis College; Weston (MA); Hybrid; USD 47,000 - 57,000; Full time

Job summary

Regis College in Weston, MA, is seeking a full-time Student Support Coach to promote academic, personal, and professional growth among undergraduate and graduate students. The role develops holistic programming including academic, emotional, and social supports as part of a 12-month, benefit-eligible position.

The coach will work with faculty and staff to create learning communities, manage advising, and maintain academic plans for students on academic standing, while keeping data using

Qualifications

• MA/MS degree in education, counseling, psychology or related field.
• Professional judgment and ability to refer students to resources.
• Ability to work independently and collaboratively in a diverse academic environment.
• Ability to communicate clearly with students, faculty and staff.
• Excellent planning and organizational skills.

Responsibilities

• Provide support to a caseload of undergraduate and graduate students via meetings.
• Create a welcoming, inclusive environment for students.
• Outreach to students to assess needs and connect with resources.
• Lead learning communities and study groups.
• Coordinate with faculty and staff to develop programming.
• Maintain academic plans for students on academic standing.
• Track data on coaching activities in Starfish.
• Respond to Starfish referrals and flags.
• Attend staff and departmental meetings.
• Uphold Regis’ commitment to equal opportunity.

Skills

Planning skills

Organizational skills

Innovation mindset

Communication skills

Team collaboration

Time management

Education

MA/MS degree in education

Tools

MS Word

Excel

OneDrive

Zoom

Starfish

Brainfuse

Ellucian Colleague

Job description

Summary

Under the direction of the Director of Academic Support Services and Retention, the Student Support Coach carries out the department’s mission of promoting academic, personal, and professional growth for the diverse undergraduate and graduate student populations at Regis. The Student Support Coach develops and implements holistic programming, including academic, emotional, and social supports. This is a full-time, benefit eligible, 12-month position.

Summary

Under the direction of the Director of Academic Support Services and Retention, the Student Support Coach carries out the department’s mission of promoting academic, personal, and professional growth for the diverse undergraduate and graduate student populations at Regis. The Student Support Coach develops and implements holistic programming, including academic, emotional, and social supports. This is a full-time, benefit eligible, 12-month position.

Essential Functions

• Supports a caseload of students by providing support at the undergraduate and graduate level via individual and group meetings.


• Provides a highly supportive, culturally responsive, and engaging environment for students.


• Proactively conducts outreach to and meets with students at key times to assess needs continuously and connect them with appropriate resources.


• Engages intentionally with linked first year seminar sections by visiting classrooms and providing instructions on learning strategies, time management, and first year transition programming.


• Collaborates with faculty and staff (e.g., academic departments, athletics, and special student populations), to create programming that supports student learning within those areas.


• Creates and implements learning communities and study groups.


• Works closely with Academic Advising to provide general advising support.


• Creates and maintains academic plans for students on academic standing.


• Collects data on coaching and FOIL programming through recordkeeping in Starfish.


• Monitors and responds to Starfish referrals and flags.


• Attends weekly staff meetings and other departmental meetings as requested.


• Upholds Regis’ commitment to equal opportunity and promotes inclusive excellence in all interactions with campus community members.

Other Duties And Responsibilities

• Performs additional duties to contribute toward effective implementation of departmental programs and services as assigned.


• Participates in institutional committees and task forces as assigned.


• Works with other staff to develop content for the departmental website and ensures that the site is accurate and up to date.


• Assumes other related duties as assigned.

Requirements

• MA/MS degree in education, counseling, psychology or related field.


• Professional judgment and ability to refer students to other College resources, services, or advising as appropriate.


• Demonstrated ability to work independently, collaboratively, and respectfully in a complex and diverse academic environment.


• Ability to interact effectively and communicate clearly, orally, and in writing with students, faculty and staff.


• Excellent planning and organizational skills.


• Willingness to be innovative, take intellectual risk, and learn from mistakes.


• Ability to meet deadlines and perform well under pressure.


• Extensive knowledge of academic support services in a diverse higher education community.


• Demonstrated ability to develop academic support programs supportive of an increasingly mobile and technology enhanced environment.


• Ability to uphold the University’s commitment to inclusive excellence in a diverse educational community.


• Strong technology skills, including proficiency in MS Word, Excel, OneDrive, and Zoom. Experience with Starfish, Brainfuse, and Ellucian Colleague is a plus.


• Thorough organizational and planning skills with attention to detail and follow-through.

Working Conditions/Physical Demands

• Work is normally performed in a typical office work environment.


• May spend extended periods at terminal, on telephone, or operating other office machines. There will be regular interruptions to assist students, visitors and staff.


• May require some lifting of equipment and/or boxes of supplies.


• The position is based on the Regis campus in Weston; should be comfortable working in a remote environment, as needed, to maintain outreach.


• May require evening and weekend hours.

Compensation:

$52,000 annually.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case‑by‑case basis.

In employment, as in education, Regis College is committed to equal opportunity. Regis does not discriminate on the basis of race, color, age, religion, creed, sex, gender identity or expression, sexual orientation, ethnic or national origin, ancestry, citizenship, marital or parental status, physical or mental disability, genetic information, pregnancy, veteran’s status, membership in uniformed services or any other protected status.