Student Support and Training Coordinator- ESOL and Workforce - 2003350

Catholic Charities of New York; New York (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

The Catholic Charities of New York International Center-ESOL is seeking a Student Support and Training Coordinator- ESOL and Workforce to aid newly arrived immigrants and refugees in English proficiency and job preparation.

Under supervision, you will recruit students for the Bridge to Healthcare Program, provide individualized guidance, coordinate outreach, and support program operations, with evenings and occasional weekend hours to meet participant needs.

Qualifications

• Bachelor’s degree in related field required.
• Experience with clients from diverse cultural backgrounds preferred.
• Bilingual English/Spanish required or strongly preferred.

Responsibilities

• Recruit participants through outreach, presentations and workshops, in person or virtual.
• Maintain program data in ECM and other databases; assist with intake and assessments.
• Provide case management support and coordinate with partners to support student engagement.

Skills

Bilingual English/Spanish

Microsoft Office

Google Drive

Zoom

SharePoint

Communication skills

Organizational skills

Teamwork

Education

Bachelor’s degree in related field

High school diploma + equivalent professional training

Tools

Zoom

SharePoint

WhatsApp

Google Drive

Excel

Outlook

Job description

Job Title: Student Support and Training Coordinator- ESOL and Workforce

FLSA Status: Full Time, Non-Exempt

Classification: Professional

Department: International Center-ESOL

Office: 80 Maiden Lane

Reports to: Workforce Project Manager

Supervisory Responsibilities: Yes X No

The salary for this position is: $55,000 - $65.000 annually.

Summary: The International Center provides educational programming for newly arrived immigrants and

refugees with the goal of improving learners’ English proficiency and communication skills. The Student Support and Training Coordinator will work with students enrolled in the Bridge to Healthcare Program.

This program will identify and recruit qualified adult students who are interested in careers in healthcare and related fields and offer access to an enhanced training program as well as placement with employers upon graduation.

Under the supervision of the Project Manager, the Student Support and Training Coordinator will provide individual support to the students enrolled in ESOL and workforce programing to address education, training, and social service needs to help participants persist in the program. This position will also support the operational and administrative needs of the program.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1. Operational responsibilities:

• Assisting with participant recruitment by conducting individual and community outreach, presentations and/or workshops, which may be in person and/or virtual.
• Preparing materials and resources for outreach, presentations and/or workshops. Translating materials into Spanish, as needed.
• Assisting with program intake and assessment using standardized tests and program-specific assessments
• Registering students’ information in ECM and other databases to track data and metrics in accordance with contract and internal reporting requirements.
• In collaboration with team, coordinating and facilitating program-related events.
• Coordinating with community and program partners, including training schools, to support student engagement and success.

2. Case management responsibilities:

• Conducting regular outreach to support student participation and success in each phase of the Bridge to Healthcare program.
• Scheduling regular meetings with program participants to assess holistic needs, provide guidance, address barriers, and track engagement in appropriate databases, as necessary.
• Actively researching relevant educational, medical, counseling, legal services, and benefits available in the NYC metropolitan area.

3. Administrative responsibilities:

• Shared responsibility for reception, telephones, mail, etc., as needed.
• Attending meetings, conferences and seminars related to case management, student support, adult education, and workforce development.
• Supporting other the International Center or agency activities, as requested.

Position Type and Expected Hours of Work

This is a full-time position, and work hours are generally Monday through Friday with evening hours required; classes are held from 5 to 9:30pm. Weekend hours may be required to meet student needs.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Remain stationary at a workstation and in meetings and use a computer at least 75% of the time.

Qualifications

Education and/or experience required:

• Graduation from an accredited college or university with a Bachelor’s degree in related field, or graduation from high school and equivalent professional training related to the position.
• Previous experience working with clients/students from diverse cultural backgrounds.
• Experience with community outreach a plus.

Skills, Licenses, and/or competencies required:

• Bilingual in English and Spanish;
• Proficient in Microsoft Office applications (Word, Excel, Outlook, SharePoint, etc.), Google Drive Suite, WhatsApp, and Zoom; ability to learn new platforms and databases as needed;
• Highly motivated and self-starter;
• Excellent organizational skills and ability to prioritize tasks;
• Excellent verbal and written communication skills, ability to communicate politely and professionally with staff, volunteers as well as the public; and
• Excellent teamwork, interpersonal skills, and cultural responsiveness.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.