Student Success Technician — Bilingual Support

Central New Mexico Community College; Albuquerque (NM); On-site; USD 21,000 - 25,000; Full time

Job summary

Central New Mexico Community College is seeking a Student Success Technician to support and empower students, collaborating with teachers, counselors, and staff to address individual needs and promote engagement.

The role involves monitoring student progress, organizing workshops, and guiding students to CNM resources, within a safety-conscious environment. The schedule includes evenings and occasional Saturdays, with hourly compensation and regular employment type.

Qualifications

• High school diploma or equivalent; Two years of experience preferred.
• Preference: bilingual in English and Spanish.

Responsibilities

• Delivers information via telephone, in person, and online.
• Performs general office duties, including data entry and retrieval, manual and electronic processing, answering telephones, and other clerical tasks.
• Ensures compliance with safety regulations, procedures, protocols, and OSHA standards, and wears personal protective gear if required.
• Provides guidance and support to students by referring them to appropriate resources within CNM.
• Offers explanations and interpretations of CNM policies, procedures, and programs through various communication channels.

Skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Central New Mexico Community College is seeking a Student Success Technician to support and empower students, collaborating with teachers, counselors, and staff to address individual needs and promote engagement.

The role involves monitoring student progress, organizing workshops, and guiding students to CNM resources, within a safety-conscious environment. The schedule includes evenings and occasional Saturdays, with hourly compensation and regular employment type.