Student Success Specialist (Student Conduct & Care)

hbu; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Houston Christian University in Houston seeks a Student Success Specialist (Student Conduct & Care) to foster student success through relational, restorative conduct interventions and care support. This full-time role partners with Campus Engagement, Athletics, Spiritual Life, and Care Team to promote accountability, well-being, and policy alignment.

Responsibilities include case adjudication, care reporting, staff training, and cross-department collaboration to advance student development and

Qualifications

• Bachelor’s degree from an accredited institution is required.
• Master’s degree in a related field is preferred.
• Experience with university students and at-risk indicators is valued.
• Ability to document steps for policy compliance and processes.

Responsibilities

• Investigate and adjudicate student conduct cases as a Student Conduct Administrator.
• Manage care reports for students of concern in crisis in collaboration with Care Team.
• Coordinate conduct and care processes with Campus partners and Title IX-related areas.
• Lead trainings for faculty, staff, and student leaders on conduct processes.
• Maintain documentation and ensure timely, compliant case records.
• Collaborate with departments to support student engagement and persistence to graduation.

Skills

Christian ministry

Student development theory

Case management

Interpersonal skills

Cross-department collaboration

Education

Bachelor's degree

Master's degree preferred

Tools

Symplicity Advocate

Job description

Student Success Specialist (Student Conduct & Care)

Reports to: Director of Student Conduct

Job Status: Exempt

Position Summary

The Student Success Specialist (Student Conduct & Care) is a full-time staff position within the Student Affairs Division responsible for fostering student success through relational, restorative, and discipleship-oriented student conduct interventions and student support. This role supports the fair and consistent administration of the university’s student conduct policies while facilitating student accountability, character formation, and governance initiatives in alignment with Houston Christian University’smission and values.

Key Responsibilities

• Student Affairs Collaboration & Campus Engagement:
  • Actively participate in campus life and serve as a visible resource for students by engaging with Student Affairs and University departments to promote holistic student development.
  • Work in partnership with Athletics and Spiritual Life to cultivate a culture of accountability, integrity, and positive formation among students, including student-athletes.
  • Collaborate on Student Affairs Division goals related to student engagement, retention, and persistence to graduation by assessing and implementing campus-wide initiatives.
  • Work closely with the Gideon Counseling Center, Accommodation Services, Title IX Coordinator, HCU Police, and Residence Life to coordinate the student conduct or care processes as needed.
• Student Conduct & Care Case Management:
  • Investigate and adjudicate student conduct cases as a Student Conduct Administrator
  • Manage care reports to support students of concern who are in crisis or difficult situations in collaboration with other staff and/or Care Team.
  • Ensure that care and student conduct cases are promptly addressed and properly documented, working closely with staff members to facilitate student well-being and intervention.
  • Train and support Student Affairs staff in handling conduct and care case adjudication.
  • Appropriately use the Symplicity Advocate system or similar databases, managing records and student information.
• Student Conduct Leadership & Compliance:
  • Assist with the development, updating, and enforcement of the HCU Student Handbook and Code of Conduct.
  • Lead training sessions for faculty, staff, and student leaders on student conduct processes, policies, and expectations.
  • Assist in ensuring compliance with university policies and external regulations related to student conduct and/or Title IX matters.
• Administrative & Additional Responsibilities:
  • Meet regularly with the Director of Student Conduct and Care & Title IX Coordinator to discuss cases, policies, and any other relevant matters.
  • Collaborate with student workers or professional staff involved in student conduct processes.
  • Stay informed on best practices in student conduct & care administration, including faith-based disciplinary approaches and student development.
  • Perform other duties as assigned.

Qualifications

• Education:
  • Required: Bachelor’s degree from an accredited institution.
  • Preferred: Master’s degree in Student Development, Higher Education Administration, Counseling, Christian Education, or a related field.
• Experience & Skills:
  • Commitment to the Christian ministry and mission of Houston Christian University
  • Demonstrated experience working with university students, particularly those with at‑risk indicators or behavioral concerns.
  • Ability to follow a detailed process and document steps for compliance with policies and/or laws.
  • Strong understanding of student development theory, particularly in relation to student conduct and behavioral interventions.
  • Proficiency in Symplicity Advocate or similar case management software.
  • Excellent interpersonal and communication skills with a proven ability to work collaboratively across departments.
  • Strong organizational skills and ability to manage sensitive situations with discretion, confidentiality, professionalism, and a commitment to educational or restorative approaches.
  • Ability to be available for occasional night and weekend programming as needed.

Additional Information

Houston Christian University is an independent, private Christian liberal arts institution with a diverse student body. It has access to all the cultural advantages of one of the largest metropolitan centers in the country. For more information about the University, visit hc.edu.

The University has implemented its Ten Pillars vision (hc.edu/vision) and anticipates significant growth in student enrollment and university programs. The successful candidate will also be able to articulate a vision for the role of his or her discipline at HCU that is supportive of the Ten Pillars vision statement.

Houston Christian University is committed to maintaining a teaching faculty and staff who share an active Christian faith. The Preamble to the By‑Laws of the University sets forth a statement of belief which each University employee is expected to support and personify. Your submittal of an application for employment indicates your acceptance and affirmation of these statements.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all duties, responsibilities, and requirements of personnel.

Disclaimer

Background checks are performed on every new hire. If your application is selected to continue with the interviewing process you will be required to submit a Background Check form. If you decline, your application may be denied. By proceeding with the online application you understand and accept this process.