Student Success & Retention Coach

The University of Akron; Cleveland (OH); On-site; USD 54,000 - 75,000; Full time

Job summary

The University of Akron is seeking an energetic advisor to assist students through academic, personal, and career coaching within the Office of Academic and Retention Support. You will coordinate onboarding for new students, develop programs for persistence and achievement, and collaborate with campus partners to strengthen support services for diverse populations.

Requires a Master’s degree and 2+ years in advising or counseling.

Qualifications

• Requires a relevant Master's Degree.
• Minimum of 2 years of work experience in academic advising/coaching and/or counseling within an education setting and/or social service setting or related fields.
• Strong organizational skills and basic computer skills including word processing and database capabilities, and excellent written and verbal communication skills required.
• Ability to provide case management and student support services in a higher education setting required.
• Experience working with non-traditional and/or first-generation populations in an educational setting is preferred.
• Requires travel for business and a flexible schedule, including occasional evenings and weekends.

Responsibilities

• Provide academic, personal, and career coaching and mentoring, interpret procedures, and maintain records and case documentation.
• Monitor student engagement, persistence, and academic progress; analyze data to inform interventions and evaluate program effectiveness.
• Cultivate relationships to support student success and connect students with campus and community resources.
• Develop first-year initiatives, onboarding experiences, and programs promoting academic achievement and retention.
• Plan, coordinate, and participate in recruitment, outreach, and workforce development initiatives; supervise staff.

Skills

Academic advising

Student coaching

Data analysis

Communication

Planning & coordination

Staff supervision

Education

Master's Degree

Tools

Word processing

Database capabilities

Job description

The University of Akron is seeking an energetic advisor to assist students through academic, personal, and career coaching within the Office of Academic and Retention Support. You will coordinate onboarding for new students, develop programs for persistence and achievement, and collaborate with campus partners to strengthen support services for diverse populations.

Requires a Master’s degree and 2+ years in advising or counseling.