Student Success Manager - Remote Remote - United States

Inspira Education Group; Canada; Remote; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Student Success Manager, where you will be at the heart of an innovative edtech startup. In this role, you'll match ambitious students with the right counselors, ensuring they receive tailored guidance throughout their academic journeys. Your exceptional interpersonal skills and proactive approach will help shape students' futures while fostering a supportive and inclusive environment. With a remote-first culture and a commitment to employee well-being, this opportunity offers a chance to make a significant impact in the lives of students globally. Be part of a dynamic team that values collaboration and creativity!

Benefits

100% coverage of health, vision, and dental benefits

Flexible Paid-time Off

Significant Company Equity

Learning and Development Budget

401k with matching

Diversity and inclusion programs

Qualifications

• Exceptional interpersonal skills and ability to connect with diverse stakeholders.
• Highly organized, proactive, and data-driven with a knack for optimizing processes.

Responsibilities

• Own the matching process, pairing students with ideal counselors to maximize success.
• Monitor student progress and implement strategic interventions to drive outcomes.

Skills

Interpersonal Skills

Relationship Management

Problem-Solving

Communication Skills

Organizational Skills

Data-Driven Decision Making

Adaptability

Customer Service

Tools

CRM

AI Tools

Job description

Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities.

As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide.

As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer).

The Role

As a Student Success Manager, you’re the strategic mastermind behind the entire supply operations of Inspira’s marketplace. You will be matching ambitious students with the perfect counselors to guide them through admissions and test prep journeys. You are the heartbeat of the student experience at Inspira, blending relationship management, operational excellence, and creative problem-solving to ensure every student’s success.

You'll collaborate closely with internal teams, students, and families, acting as the trusted advisor who navigates each student through their personalized roadmap toward achieving their academic goals. Your energy, empathy, and proactive approach will directly shape students’ futures and Inspira’s continued growth. Join us today to be part of our innovative team, available anywhere in the United States or Canada!

What You'll Do

1. Own the end-to-end matching process, pairing new students with the ideal counselors and tutors to maximize their potential and success.
2. Be the primary liaison for students and families, building trust and delivering exceptional service at every interaction.
3. Proactively manage communications, organize check-ins, and swiftly address questions or challenges to keep students motivated and on track.
4. Monitor student progress, identify risks early, and implement strategic interventions to drive outstanding outcomes.
5. Collaborate with Sales, Marketing, and Product teams to continuously enhance the student journey, sharing insights and advocating for improvements based on your frontline experience.
6. Lead resolution efforts, adeptly managing any concerns or conflicts to foster a positive, results-oriented environment.
7. Provide support via email, phone, and text on a daily basis to our rapidly growing counselor and tutor network in order to ensure they are always well-equipped to provide high-quality support to our students.
8. You will act as a point of escalation for complex counselor, tutor, and student questions to ensure quality improvement, and you will organize cross-functional teams as needed to resolve any escalations.

Who You Are

1. Relationship Builder: Exceptional interpersonal skills with a proven ability to connect with diverse stakeholders, fostering deep trust and collaboration.
2. People Reader: You can understand the ambitions, motivations, and limitations of students and match them accordingly to the right mentors.
3. Energetic & Driven: You thrive in fast-paced environments, bringing enthusiasm, positivity, and relentless drive.
4. Operational Excellence: Highly organized, proactive, and data-driven, you love optimizing processes and tackling challenges head-on.
5. Adaptable Problem-Solver: You handle uncertainty with grace, pivot quickly, and continuously seek ways to improve outcomes.
6. Outstanding Communicator: Clear, empathetic, and influential, you confidently navigate conversations and negotiations.
7. AI and Tech Adopter: Highly proficient with CRM, AI tools and likes to find and implement new tools for automated work.
8. Obsessed with Documentation and Process Development.

What We Look For

1. A passion for cultivating authentic connections.
2. Individuals who embody a winning attitude.
3. A mindset fueled by curiosity.
4. Determination to hustle and overcome challenges.
5. An infectious enthusiasm and adaptability.
6. Boundless energy and relentless tenacity.

Why you'll love Inspira

1. Amazing people with a great vision and values.
2. Ability to work directly with co-founders and drive impact super quickly.
3. Your work directly impacts the lives and careers of students across the globe.
4. Remote-first team across the US and Canada.
5. 100% coverage of health, vision, and dental benefits.
6. Flexible Paid-time Off.
7. Ownership - Significant Company Equity as part of a compensation package.
8. Learning and Development Budget.
9. Retirement Savings Plans - 401k with matching.
10. Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans.

Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.