Student Success Intern, Chartwells Higher Ed / Johnson & Wales University - Charlotte

Chartwells Higher Education Dining Services; Charlotte (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Instapay through One @Work app

Job summary

Chartwells Higher Education Dining Services in Charlotte, NC seeks a Student Success Intern starting January. This paid internship offers hands-on experience across hospitality and business operations, with mentorship from culinary, catering, marketing, and operations teams.

Responsibilities include assisting in hospitality operations, supporting catering and events, shadowing managers, and contributing to marketing efforts.

Qualifications

• Enrolled in Hospitality, Business, Culinary, Marketing, or related program.
• Strong communication & interpersonal skills.
• Eager to rotate across departments.
• Proficient in Microsoft Office; hospitality/POS systems a plus.
• Flexible schedule; some evening/weekend availability may be required.

Responsibilities

• Hospitality Operations – Learn food safety protocols, train across multiple food service stations, assist in menu planning, and cost control.
• Catering & Events – Support setup, menu planning, ordering, and client interaction; participate in BEO meetings; learn CaterTrax software.
• Operations Management – Shadow FOH and BOH managers, lead pre-service meetings, review operational standards, assist with scheduling and labor reporting.
• Marketing & Promotions – Conduct marketing audits, plan and promote events, manage social media content, support meal plan marketing.

Skills

Strong communication

Interpersonal skills

Microsoft Office

POS systems

Education

Enrolled in Hospitality, Business, Culinary, Marketing, or related program

Tools

CaterTrax

Job description

Location

• We are hiring for a Student Success Intern position to start in January.
• Address: 801 West Trade St Charlotte, NC Note: online applications accepted only.
• Schedule: To be determined based on class schedule and business needs.
• Pay Rate: $17.00 per hour.

Join our campus team where you are valued and empowered to make a difference. Our careers are filled with purpose and encourage learning, growth, and meaningful impact.

Benefits

• Enjoy competitive wages, benefits, and perks like Instapay through the One @Work app.

About The Program

Join our rotational program designed to provide hands‑on experience in both hospitality and business operations. Over the course of the term, you’ll work alongside experienced mentors in culinary services, catering, marketing, and operations—building the skills to launch your career in hospitality or business management.

Key Responsibilities

• Hospitality Operations – Learn food safety protocols, train across multiple food service stations, assist in menu planning, and cost control.
• Catering & Events – Support setup, menu planning, ordering, and client interaction; participate in Banquet Event Order (BEO) meetings; learn CaterTrax software.
• Operations Management – Shadow FOH and BOH managers, lead pre-service meetings, review operational standards, assist with scheduling and labor reporting.
• Marketing & Promotions – Conduct marketing audits, plan and promote events, manage social media content, support meal plan marketing.

Skills You’ll Gain

• Leadership & teamwork
• Food safety & allergen awareness
• Event planning & execution
• Marketing & social media management

Qualifications

• Enrolled in Hospitality, Business, Culinary, Marketing, or related program
• Strong communication & interpersonal skills
• Eager to learn and rotate across departments
• Proficient in Microsoft Office; hospitality/POS systems a plus
• Flexible schedule; some evening/weekend availability may be required

This is a paid intern position; however, it is not eligible for paid time off (PTO) or benefits such as medical, dental, vision, etc.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ChartwellsHED.pdf

Because this position requires you to perform services in an educational facility, there may be periods when the Company does not require you to perform work (such as winter and summer breaks when food service needs decline or cease). Any such periods during which you do not perform work on the Company’s behalf may be unpaid and deemed a temporary layoff. However, depending on business needs, you may be required to work year-round, potentially at a different location during break periods. Business needs may vary from year to year.

Our Commitment to Diversity and Inclusion

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug-free workplace.