Student Success Coach - Work From Home - CTU Online

Career Education Corporation; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Student Success Coach to work from home, guiding aspiring college students towards their academic goals. In this impactful role, you will mentor students, providing support and encouragement throughout their educational journey. You'll engage with students through proactive outreach, helping them develop essential skills for success. This position offers a unique opportunity to make a difference in students' lives while enjoying the flexibility of remote work. Join a team committed to fostering academic excellence and empowering learners to achieve their potential.

Benefits

Paid time off

Paid sick leave

Health savings accounts

401(k) with company match

Employee Stock Purchase Plan

Company paid life insurance

Tuition assistance

Employee Assistance Program

Prenatal and adoption assistance

Certification support for resume writing

Qualifications

• Bachelor's degree required; 2+ years in academic support or customer service.
• Strong communication and customer support skills essential.

Responsibilities

• Support students in their academic journey and retention.
• Manage outreach and provide resources for academic success.
• Act as a liaison between students and various departments.

Skills

Excellent communication skills

Customer support focus

Listening skills

Ability to learn technical skills quickly

Education

Bachelor’s degree from an accredited institution

Job description

Student Success Coach - Work From Home - CTU Online

Help others work towards realizing academic success.

Imagine a career where your success is measured by the progress of those you serve: aspiring college students. You can inspire others to realize their academic potential, reach their educational goals and make the most of their abilities with Colorado Technical University. Our team is committed to making a difference, one amazing student at a time. We invite you to do the same in this exciting role:

Student Success Coach

Be the mentor who helps students strive for academic excellence by empowering them to do their best work, overcome challenges, and work to develop the skills to become lifelong learners. You will work with each student throughout their learning experience to challenge, motivate, support and encourage them to do more than they may have thought possible.

About the role

The Student Success Coach is responsible for assisting students throughout their education program with CTU. In this role, you will be speaking with students over the phone and responding to inquiries received through our systems. Working from your home office, you will have an assigned schedule during our hours of operation, that define a 40 hour work week. We are open Monday-Thursday 8am to 7pm CDT, and Friday & Saturday 8am to 5pm CDT, we hire people from all time zones that have availability during our hours of operation, in support of our students.

What you’ll do

• Support enrollment, student development, and retention services while ensuring a quality learning experience.
• Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.
• Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
• Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
• Offer and teach students how to use resources to help maximize the success of each student.
• Become a certified resume reviewer to provide resume and career development support.
• Be a liaison for students, enabling them to connect with various departments.

What is required

• Bachelor’s degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
• Two or more years of experience in academic/admissions support, customer service, human resources and/or counseling essential
• Knowledge of academic policies and procedures
• Ability to learn technical skills quickly
• Excellent communication/listening skills, including a pleasant phone manner
• Strong customer support focus and attention to details

What we offer*

• Compensation between $23 and $24 per hour
• Paid time off
• Paid sick leave
• Paid holidays
• Health savings and flexible spending accounts
• 401(k) savings plan with company match
• Employee Stock Purchase Plan (ESPP)
• Company paid life insurance and disability insurance - subject to eligibility
• Company paid tuition assistance – subject to eligibility and approval
• Employee Assistance Program (EAP)
• Prenatal and adoption assistance
• Become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches)

*Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.

About Colorado Technical University (CTU)

For 55 years, Colorado Technical University (CTU) has helped students fit a real-world education into their busy daily lives. With nearly 80 degree programs and concentrations in which students can pursue a variety of degrees at the associate, bachelor’s, master’s and doctoral level, CTU provides flexible online classes, accessible through the University’s Virtual Campus or the innovative CTU Mobile app. CTU also maintains two ground campus locations in Colorado Springs and Aurora, Colo. With the help of faculty and industry professionals, CTU has awarded over 109,000 degrees to traditional campus and online students since 1965. For more information about CTU, visit www.coloradotech.edu.

Equal Opportunity Employer

Colorado Technical University is committed to a policy of equal employment opportunity and considers all persons without regard to age, color, disability, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by applicable federal, state or local law.