Student Success Coach (one year assignment, 2 vacancies)

University of Wisconsin; United States; Hybrid; USD 41,000 - 51,000; Full time

Benefits offered by this job

Health insurance options

Dental insurance

Vision insurance

Life insurance

AD&D and Accident insurance

Flexible Spending and Health Savings

Wisconsin Retirement System (WRS)

Paid holidays and vacation

Job summary

University of Wisconsin-Green Bay is seeking a Student Success Coach (one year assignment) to support student retention and success on a fixed-term basis. You will provide individualized coaching, outreach, and referrals to campus resources to help students navigate challenges and achieve their goals.

The role emphasizes collaboration with academic advisors, faculty, and staff, using tools like Navigate360 and EdSights to track progress and inform outreach.

Qualifications

• Bachelor’s degree required at time of application.
• Ability to manage multiple projects, self-prioritize, meet deadlines and remain flexible to shifting priorities.
• Demonstrated commitment to student development, support and success.

Responsibilities

• Partners with academic advisors, faculty, staff, students, and administrative personnel to track analytics, and help identify risk indicators to support data-informed retention and transfer strategies
• Communicates, assists, and monitors progress of students
• May assist with FAFSA completion and/or provide financial aid/scholarship information
• Makes recommendations to improve retention efforts
• Adheres to the established plan of operation, curriculum, process policy, program procedures, and all related federal regulations
• Advocates for campus-wide retention initiatives
• Maintains accurate student records including contact logs, case notes, and files
• Monitors, plans, and facilitates student academic progress, student programming, and success plans
• Provides referrals to appropriate campus resources

Skills

Project management

Organizational skills

Student development

Communication

Education

Bachelor’s Degree at time of application

Master’s degree in education, student affairs, counseling, social work or related field

Tools

Navigate360

EdSights

Job description

Current Employees and Students: If you are currently employed or enrolled as a student at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Position Title: Student Success Coach (one year assignment, 2 vacancies)

Job Category: Academic Staff

Employment Type: Terminal (Fixed Term)

Job Profile: Retention Specialist

Job Duties: Join UW-Green Bay as a Student Success Coach and make a direct impact on students' lives by helping them navigate challenges, achieve their goals, and thrive throughout their educational journey. Through holistic, strengths-based coaching, proactive outreach, and meaningful relationship-building, you will support students as they transition to college, overcome obstacles, connect with resources, and develop strategies for academic and personal success. Working collaboratively with faculty, staff, and campus partners, you will advance UW-Green Bay's commitment to Student Success, Inclusivity, Community Connections, and Educational Access, helping to create an environment where every student feels valued, supported, and empowered to persist to graduation.

The ideal candidate is passionate about student development and committed to fostering belonging and opportunity for all learners. In this role, you will provide individualized coaching, coordinate support plans, respond to student concerns and engagement alerts, connect students to campus resources through timely referrals, and use tools such as Navigate360 and EdSights to inform outreach and track progress.

Funded through a federal grant sponsored by the U.S. Department of Labor and renewed annually based on continued funding, this position offers the opportunity to contribute to transformational student outcomes while embodying UW-Green Bay's core values to Advance Fearlessly, Empower Success, Provision Access, Build Community, and Express Gratitude.

Join a mission-driven university dedicated to removing barriers, expanding opportunity, and helping students succeed because Together, We Rise.

Key Job Responsibilities

• Partners with academic advisors, faculty, staff, students, and administrative personnel to track analytics, and help identify risk indicators to support data-informed retention and transfer strategies
• Communicates, assists, and monitors progress of students
• May assist with Free Application for Federal Student Aid (FAFSA) completion and/or provide financial aid/scholarship information
• Makes recommendations to improve retention efforts
• Adheres to the established plan of operation, curriculum, process policy, program procedures, and all other related federal regulations
• Advocates for campus-wide retention initiatives
• Maintains accurate student records including contact logs, case notes, and files
• Monitors, plans, and facilitates student academic progress, student programming, and success plans
• Provides referrals to appropriate campus resources

Required Qualifications

• Bachelor’s Degree at time of application
• Ability to manage multiple projects, self-prioritize, meet deadlines and remain flexible to shifting priorities
• Exceptional organization skills and attention to detail in all aspects of the job
• Demonstrated commitment to student development, support and success

Preferred Qualifications

• Master’s degree in education, student affairs, counseling, social work or related field
• 2 years’ experience working in higher education
• Demonstrated experience in supporting institutional efforts for equity and access
• Excellent written and oral communication skills
• Ability to work effectively on a team and independently in a high-volume work setting
• Experience working with diverse underrepresented and first-generation students
• Demonstrated computer proficiency with the ability to use spreadsheet, word processing and internet-based software/applications
• Proficiency in speaking and reading a second language, preferably Spanish, Hmong, Somali, or Oneida

Conditions of Appointment

• This position may have the option to work on-campus or a hybrid schedule, subject to approved telecommuting request.
• The home campus of this position is Green Bay and the successful candidate may occasionally be required to travel for evening and and/or weekend work and will be assigned by supervisor as needed.
• Position is a full-time Academic Staff appointment.
• A pre-employment education check which includes, but is not limited to, the verification of academic credentials will be conducted on the finalist(s).
• A criminal conviction investigation will be conducted on the finalist(s) and if there is prior work history within the last 7 years with Universities of Wisconsin, a personnel file review check for employee misconduct.
• In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.
• The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position.
• Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.
• If you have questions regarding this, please contact Human Resources.

Department: Student Access & Success

Compensation: Minimum compensation of $46,000

Benefit Details

• The Universities of Wisconsin provides an excellent benefits package to meet the diverse needs of its employees.
• For benefits eligible positions, this includes several health insurance options, with annual deductibles as low as $250/individual and $500/family.
• Our benefits package also includes dental, vision, several life insurance options, AD&D and Accident insurance and Flexible Spending and Health Savings Accounts.
• We participate in the Wisconsin Retirement System (WRS), where employer contributions begin immediately, and employees are fully vested after 5 years of service.
• The Universities of Wisconsin also provides supplemental retirement savings programs including a 403(b) and Deferred Compensation.
• In addition, eligible employees receive several types of paid leave benefits, which are prorated for employees working less than 100%.
• This includes 9 legal holidays, 36 hours of personal holiday and between 96-130 hours of sick leave annually and paid parental leave.
• Eligible employees earn 13-27 days of vacation each year, depending on years of service and employment type.
• For more details, please review the benefit quick guide linked below.

UW System Employee Benefits Brochure Total Compensation Estimator Employee Misconduct All final candidates will be asked to provide names, email contact information, and/or phone numbers for three (3) references, with at least one being from a manager or supervisor, during the interview process. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of employee misconduct, sexual violence or sexual harassment. When obtaining employment reference checks, these same misconduct, sexual violence or sexual harassment questions must also be asked.

Confidentiality Statement The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7). Annual Security Report For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see ourCampus and Communitysection. For Campus Safety information see ourUniversity Police websiteand ourAnnual Security Report(for a paper copy please contact the Office of Human Resources at [phone]). This report includes statistics about reported crimes, as well as information about crime prevention and campus security policies and procedures. UW is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply. The Universities of Wisconsin serve approximately 161,000 students. Awarding nearly 37,000 degrees annually, the Universities of Wisconsin is Wisconsin’s talent pipeline, putting graduates in position to increase their earning power, contribute to their communities, and make Wisconsin a better place to live. Nearly 90 percent of in-state Universities of Wisconsin graduates stay in Wisconsin five years after earning a degree – with a median salary of more than $66,000. The Universities of Wisconsin provides a 23:1 return on state investment. The Universities of Wisconsin also contribute to the richness of Wisconsin’s culture and economy with groundbreaking research, new companies and patents, and boundless creative intellectual energy. The Universities of Wisconsin and its employees are purpose-driven, people-focused, and committed to stewardship.