Student Success Coach

Austin Community College; United States; On-site; USD 34,298 - 51,793; Full time

Job summary

A higher education institution seeks a dedicated individual for the position aimed at enhancing student success and retention. The role encompasses providing coaching, mentoring, and resource guidance for students, assisting them on their academic journey towards graduation. Applicants should possess a bachelor's degree in a relevant field and have experience in collegiate advising. This position offers a competitive salary, aligned with experience, and demands strong communication skills, alongside proficiency in Microsoft Office.

Qualifications

• Bachelor's degree in education, Social Science, or a related field required.
• Experience in collegiate advising or counseling is essential.
• Excellent written and oral communication skills necessary.

Responsibilities

• Provide retention support through coaching and mentoring.
• Assist in academic advising and resource management.
• Engage with students to promote academic success.

Skills

Coaching

Mentoring

Communication Skills

Data Analysis

Education

Bachelor’s degree in education, Social Science, or related field

Tools

Microsoft Office

Job description

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Responsible for providing retention support systems including coaching, mentoring, and supplemental instruction to ensure student success and retention for students. Responsible for engaging students in a variety of student services activities to ensure progression towards graduation leading to career or transfer goals; works in collaboration with faculty, various student support services professionals and students at the college.

Salary Schedule Placement: Appropriate placement on Salary Schedule E4 05 ($34,298 -$51,793) based on experience.

Essential Duties and Responsibilities

• Serves as a Success Coach, primary responsibilities include closing student stop-out gap, communicating with students and faculty, assisting students with resources, and providing timely interventions to help students in their academic progress.
• Provide information and assist students in areas such as academic standing, college policies, campus resources, college admissions to selective programs, major and course selection, financial aid information, and graduation requirements.
• Support students acclimating to college, bridging gaps of knowledge, and transitioning to alternative modalities that differ from “traditional” classroom structure.
• Acts as liaison between various student services are such as Advising, Student Disability Services, Career Services and Financial Aid.
• Assists faculty and staff in identifying trends and researching best practices in student retention.
• Utilizes data and retention software to guide interventions and monitors effectiveness and student progress.
• Participate in appropriate training/professional development, including state and region association conferences.
• Assist in statistical data collection for reporting and/or funding purposes.
• Assist in updating and/or developing academic success and advising resources including, but not limited to online and print resources.
• Assist in advising students regarding degree/certificate plans and STARS articulation agreements as appropriate to program.
• Assist in advising procedures, monitor advising center activity, tracking, and providing academic support to students as assigned.
• Support retention programs by following up on existing initiatives and identifying new outreach opportunities.
• Assist students in assessing their skills, interests and aptitudes as well as identifying realistic career goals and developing individual educational plans.
• Provide assistance to students and instructors to problem solve issues that arise related to progress towards academic goals, persistence, attendance, and graduation.
• Assist with events and other learning opportunities that support students in reaching their academic and career goals.
• To perform other job‑related duties as assigned by the appropriate administrative head.

Qualifications

• Bachelor’s degree in education, Social Science, or a related field from a regionally accredited institution.
• Experience in collegiate advising/counseling required.
• Ability to work flexible hours and travel as needed.

Required License, Certification, or Special Credentials

• None

Other Qualifications and Job Requirements

• Excellent written and oral communication skills.
• Proficiency in using Microsoft Office.

Physical Demands – Strength Rating

Sedentary Work – Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and /or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Application Procedures/Additional Information

Applicants may apply at www.lawsonstate.edu. For questions please contact the Office of Human Resources at 205-929-6308. All application materials will become the property of the college. It is the sole responsibility of the applicant to ensure his or her application packet is completed. Only applications received during the period of this announcement will be considered. No previous application files will be transferred for consideration for this position.

A complete application packet consists of:

• An Online application
• A current resume
• A copy of relevant post‑secondary transcripts identifying the applicant, institution, and date of degree conferred.

If employed, all official transcripts must be received in the Office of Human Resources prior to the employment start date.

Applicants who fail to submit a complete application packet will not be considered. Before an offer is made, the top applicants must provide the following: Employment verification letter(s) from a current or previous employer detailing all relevant experience. Employment verification letters must include employment dates and job title and be on official letterhead with an authorized personnel signature. Work experience verification from a current employer may be delayed until an official offer of employment has been made. Applicants must submit a written request to delay submission or work experience verification from a current employer. More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.

EEOC, E‑VERIFY, and Background Check Statements

Lawson State Community College is an Equal Opportunity Employer. It is the policy of the Alabama Community College System, including all postsecondary community and technical colleges under the control of the Alabama Community College System Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.

Lawson State Community College will make reasonable accommodations for qualified disabled applicants upon request.

In accordance with Alabama Community College System Policy and Guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check. Lawson State Community College is an active participant in the Employment Eligibility Verification Program (E‑verify). E‑verify electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security.

Additional Information

Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position. Complete application files must be received no later than the application deadline. Applicants who fail to submit all required information will be disqualified. Only applications received during the period of this announcement will be considered. Applicants must adhere to the College's prescribed interview schedule and must travel at their own expense. The College reserves the right to withdraw this job announcement at any time prior to awarding.