Student Success Coach - CRSS Program

University of St. Francis; Joliet (IL); On-site; USD 48,000 - 58,000; Full time

Job summary

The University of St. Francis in Joliet, IL invites applications for the Student Success Coach - CRSS Program. You will provide academic support, design plans aligned with student strengths and course expectations, and deliver learning strategies.

This grant-funded role focuses on assisting students through individual coaching and content-area tutoring. The position emphasizes collaboration with faculty, maintaining thorough documentation, and supporting the university’s commitment to diversity,

Qualifications

• Master's Degree in Education, Educational Psychology, or related field.
• Two years of experience in a university learning assistance or teaching/advising role.
• Strong oral and written communication skills; proficient with Microsoft 365.
• Excellent organizational, interpersonal and problem-solving abilities.
• Ability to work well in a team and take initiative individually.
• Willingness to support Catholic and Franciscan values.

Responsibilities

• Provide intensive, one-to-one academic coaching and progress monitoring via weekly meetings.
• Deliver study-skills instruction and tutoring in Recovery Support Service.
• Create static resources like handouts, tutorials, and video lectures.
• Collaborate bi-weekly with faculty to promote student success.
• Maintain documentation of all appointments and student data.
• Adhere to flexible scheduling to accommodate students' needs.

Skills

Oral and written communication

Microsoft 365

Organizational skills

Interpersonal skills

Problem-solving

Team collaboration

multitasking

Education

Master's degree in Education

Master's in Educational Psychology

Related field

Tools

Microsoft 365

Canvas LMS

Job description

Position Details

• Job Title: Student Success Coach - CRSS Program
• Position Number: 003115-00
• Department: Psychology - Joliet, IL
• Anticipated Salary Range: $53,060
• Benefits: https://stfrancis.edu/employment/

The University of St. Francis does not discriminate in its employment practices or in its educational programs on the basis of any protected class. The University also prohibits retaliation against any person opposing discrimination or harassment or participating in any internal or external investigation or complaint process related to allegations of misconduct. For a complete copy of USF's Policy on Equal Opportunity, Harassment, and Nondiscrimination for All Faculty, Students, Employees and Third Parties or for more information, please go to https://www.stfrancis.edu/titleix/ or contact the Title IX Coordinator at [e-mail].

Position Summary

The University of St. Francis Certified Recovery Support Specialist Program invites applications for the position of Student Success Coach. The Student Success Coach shall be responsible for providing academic support to students, offering learning strategies and designing academic plans that align with student strengths and course expectations. This position is grant-funded and contingent on continuing grant funding. The University of St. Francis is a welcoming community of learners committed to enhancing diversity and equity.

Essential Duties & Responsibilities

Student Assistance

• Provide intensive, one-to-one academic coaching and progress monitoring via weekly one-on-one meetings and other outreach
• Provide assistance in creative formats, including teleconferencing
• Offer study-skills instruction to students
• Assist in the identification and creation of static resources to promote student success, including handouts, tutorials, and video lectures
• Maintain familiarity with student coursework to provide content-area tutoring in Recovery Support Service

General Duties

• Collaborate bi-weekly with faculty to promote student success
• Maintain documentation of all appointments, assignments, and student data
• Participate in and promote a culture of continuing quality improvement
• Other related duties as assigned

Minimum Requirements

• Master's Degree in Education, Educational Psychology, or related field
• Two years of work experience in a university learning assistance program or teaching/advising at the secondary or post-secondary level
• Strong oral and written communication skills, including experience with Microsoft 365
• Strong organizational, interpersonal and problem-solving skills
• Ability to work effectively within a team and yet take initiative individually
• Ability to prioritize and perform multiple tasks
• Ability to perform the physical requirements of the position
• Willingness to support the Catholic and Franciscan values of the university

Preferred Requirements

• Experience with non-traditional student populations including special education
• English-Spanish bilingual
• Understanding of learning disabilities
• Teaching experience in higher education
• Experience with Canvas LMS

Hours/Shift/Work Schedule

• Full-time; July 1, 2026 to June 30, 2027.
• Position duties and responsibilities require adherence to a flexible schedule to accommodate students' schedules.
• This position is full-time, grant funded.

Physical Requirements

Work is performed in an office setting with minimal exposure to health or safety hazards. Substantial time is spent working on a computer. This is sedentary work which requires the following physical activities: sitting, walking, bending, stooping, finger dexterity, repetitive motions, talking, hearing and visual acuity.