Student Success Coach

Stepful; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading education company is seeking a Student Success Coach in New York, NY. In this role, you will support students through their training, helping them tackle challenges and questions. Ideal candidates will have strong communication skills and experience in student coaching. This part-time internship offers $17-$18 per hour, working daytime hours from Monday to Friday.

Qualifications

• Two years of experience in career services or student coaching role (preferred).
• Strong communication skills and high attention to detail.
• Strong problem-solving skills to address issues.

Responsibilities

• Coach students struggling with motivation and payments.
• Provide timely support resolving inquiries using Front/HubSpot.
• Answer calls and respond to emails from students.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Tools

Front

HubSpot

Freshdesk

Job description

Join to apply for the Student Success Coach role at Stepful

Join to apply for the Student Success Coach role at Stepful

This range is provided by Stepful. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $18.00/hr

About Stepful

At Stepful, we’re on a mission to reimagine allied healthcare training by providing affordable, online, instructor-led and AI-enabled education to help learners - especially from underserved communities - launch high-demand healthcare careers on their own terms. In addition to our direct-to-consumer training model, Stepful partners with healthcare institutions to build talent pipelines and career pathways in an effort to mitigate the increasing allied health employee shortage. Our graduates - inclusive of Medical Assistants, Pharmacy Technicians and more - go on to work for leading institutions such as CVS, NY-Presbyterian and Walgreens.

Stepful is backed by Y Combinator, Reach Capital and AlleyCorp, and we recently closed a $31.5M Series B round led by Oak HC/FT. Additionally, TIME named Stepful the #1 EdTech company in the U.S. for 2025.

Stepful unlocks the full potential of the global workforce, improving access to quality healthcare for everyone, everywhere.

Our Values

At Stepful, we attribute much of our success to the high caliber of our team. To that end, we seek to onboard mission-driven individuals who thrive in a fast-paced environment, don’t shy away from ambiguity and demonstrate our four company values:

• Care first: We do whatever it takes for our students to succeed.
• Learn quickly: We test, learn with data, and iterate.
• Build together: We win when we rely on each other.
• Own it: We show up, take initiative, and show pride.
  
  

The Role

Are you passionate about empowering thousands to get upskilled and secure high-quality jobs?

As a Student Success Coach, you will serve as first-line support to our students providing all the information they need to succeed, graduate from their programs and find a job. You will work collaboratively with team members across the organization to resolve technical issues and clarify questions about our programs, striving always to provide the best customer experience.

What You’ll Do

• Coach students who are struggling with motivation, grades, or program payments by helping them problem-solve and stay on track toward completing their training.
• Provide timely support to our students successfully resolving inquiries using Front/HubSpot.
• Answer phone calls from current and potential students in the program.
• Respond to email, SMS, and social media inquiries from potential students.
• Create and update help documentation that supports our students navigate frequently asked questions
• Work 1:1 with students to help the stay on-track academically, meeting all requirements for graduation.
  
  

Qualifications

• Two years of experience in career services or student coaching role (preferred)
• Front, Freshdesk or Hubspot experience (preferred)
• Strong communication skills and high attention to detail to ensure our students’ issues are resolved in the most efficient manner.
• Strong problem-solving skills to address issues and identify improvement opportunities.
  
  

What You’ll Need

• A reliable computer that can handle multi-tasking among many online tools and video-conferencing software.
• High-speed internet.
• A quiet, professional workspace.
• This role requires availability during daytime hours, Monday through Friday (typically between 8 AM – 8 PM ET).
  
  

Compensation: This role pays $17–$18 per hour.

At Stepful, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Internship

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Professional Training and Coaching

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