Student Success Advisor, Nursing & Health Innovations

University of Portland; Portland (OR); On-site; USD 44,000 - 54,000; Full time

Job description

Academic Advisor, School of Nursing & Health Innovations

Department: SONHI Office Administration

Job Code: A52504

Job Category: Full Time Staff

Terms and Hours: Full Time Exempt

Salary Range: Starting salary at $49,310; commensurate with experience

Job Summary

The Academic Advisor in the School of Nursing & Health Innovations (SONHI) serves students in providing comprehensive and focused advising support to meet degree requirements and achieve academic success. This position provides primary responsibilities in recruitment, admissions, transcript credit reviews, registering students, advising students regarding curriculum and degree requirements, progress towards degree completion and referring students to departmental and University resources. Academic Advisors collaborate with campus partners, faculty, and academic departments to ensure timely and accurate information in support of student success. The Academic Advisors, SONHI are the primary interface for the Bachelor of Science in Nursing (BSN) students within SONHI. The Academic Advisor, SONHI reports to the Assistant Dean.

Core Duties

• Act as primary point of contact for curriculum related questions. Engage SONHI students through advising processes regarding educational and career planning, based on intentional goals through regular review and revision. The advising process includes providing information to BSN, PHW and DNP students while developing course and degree plans and navigating co-curricular activities; inclusive of advising transfer students from other institutions.
• Advise BSN students in the SONHI on curricular requirements, academic progress, accessibility, and educational opportunities.
• Guide students through problem solving on a wide variety of concerns, including but not limited to academic progress, academic program policies, career plans, accessibility, community standards to assist in making appropriate choices and decisions around academic planning.
• Assist in maintaining and updating student records in the SONHI, helping in course schedule adjustments, and enrollment management on a semester basis.
• Review and administer student records, analyze data, and make recommendations that require interpretation and influence decisions on routine issues.
• Complete the initial review of ROTC curricular forms.
• Align and collaborate with University offices (e.g. Registrar Office) to ensure access to up-to-date information around degree requirements, course scheduling, and system processes.
• Coordinate undergraduate program processes, curriculum, scheduling and academic issues with SONHI staff and faculty and support in addressing issues and work towards resolution and improvement.
• Assist with advising out of progression BSN students in coordination with the Associate Dean, Assistant Dean for Students, and the Senior Academic Advisor.
• Collaborate with the Academic Coordinators to maintain the SONHI website for all undergraduate BSN students and BSN transfer students’ program academic information.
• Collaborate with community colleges and state universities to maintain transfer equivalency guides as needed.
• Plan, organize and execute new student orientation in collaboration with orientation staff.
• Present materials for SONHI programs at student information sessions and recruiting events. Represent SONHI at University events, including Orientation and Commencement.
• Collaborate with departments of the University focused on student opportunities and success including but not limited to the Shepard Academic Resource Center, University Athletics, and Student Affairs.
• Train and mentor new Academic Advisors in learning programs, degree requirements and advising processes for the College.
• Participate in university wide academic initiatives and efforts, collecting data as needed.
• May serve on University Committees to support work on academic advising and initiatives.

Other duties as relevant to the duties of the position or as assigned by supervisor or designee.

Please note that the above list of duties is not comprehensive but generally demonstrates the types of matters under this position’s purview and responsibility.

Education & Experience

• Required: Bachelor’s degree.
• Required: 1 to 3 years professional experience in an academic environment.
• Preferred: Professional advising experience in a higher education setting.
• Or a combination of equivalent education and/or experience.

Certifications & Licenses

• None

Knowledge, Skills & Abilities

• Ability to support and enhance the educational mission and purpose of the University and SONHI.
• Strong interpersonal/customer service skills and ability to communicate effectively via online platforms, presentations, one‑on‑one student meetings, and written communication.
• Proven interest in, experience with, and commitment to diversity and inclusion; demonstrated ability to be an effective partner with students, faculty, and staff from historically marginalized groups. Able to work collaboratively and effectively with organizations and departments within and outside the University.
• Effectively receive supervisory input and directions and work as part of and contribute to a team, being flexible with changing circumstances.
• High degree of organizational skills with attention to detail and ability to prioritize, multitask, be flexible with changing circumstances, and meet deadlines.
• Excellent problem‑solving skills.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and effectively handle confidential student information with sound judgment, tact, and discretion.
• Strong orientation towards taking initiative and ownership of projects and assignments and being proactive with projects, assignments, quality, professional development, and process improvements.
• Ability to routinely and independently exercise sound judgment in making decisions.
• Competence with and commitment to diversity and inclusion; ability to be an effective partner with diverse students, faculty, and staff.
• Ability to establish effective working relationships, professional rapport, and effectively accomplish work within a University setting that includes a wide array of stakeholder groups, policies, and processes.
• Effective ability to use technology, software, and applications at level of sophistication required for the duties of the position, including, without limitation, Microsoft Office (Outlook, Word, Excel, and PowerPoint), the internet, and data management systems.
  • All University of Portland positions require the ability to quickly learn and use new technologies, software, and applications in depth and at level of proficiency required for duties of the position. In most situations, the necessity of learning, using, and supporting new technologies, software, and/or applications does not change a job description nor make the position one that involves higher level duties.

Physical Requirements

• Frequently: sit, perform desk‑based computer tasks; use fine manipulation and grasp; use a telephone; write by hand; sort and file paperwork.
• Occasionally: stand and walk; twist; lift, carry, push, and pull objects that weigh up to 10 pounds.
• Occasionally: ability to attend events and activities on or off campus.
• Frequently: ability to interact and communicate with members of the University and others as necessary.

Working Conditions

• Hours of employment: sometimes may require working flexible and/or longer hours, including early mornings, evenings, nights, and weekends, when necessitated by projects.
• Work‑related stress: sometimes there may be stress from work‑related situations such as those involving challenging, important, urgent, time‑sensitive, or multiple matters.

Work Standards

• Respect for the University’s mission and Catholic identity: demonstrates commitment to learning, respecting, and contributing to the mission of the University, a Catholic and Congregation of Holy Cross institution. The University’s mission statement states in relevant part: “we pursue teaching and learning, faith and formation, service and leadership in the classroom, residence halls, and the world.” The University’s Statement of Inclusion states in relevant part: “Our belief in the inherent dignity of each person is founded upon the social teaching of the Catholic Church. At the center of that teaching is the fundamental mandate that every person, regardless of race, color, religion, gender, sexual orientation, social or economic class, age, or disability shall be treated with respect and dignity.”
• The full Mission Statement is at: www.up.edu/about/mission.
• The full Statement of Inclusion is at: www.up.edu/disclosures/inclusion.
• Promote culture of safety: demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Compliance with laws and policies and procedures: subject to and expected to comply with all applicable University, departmental, and other applicable policies and procedures, including but not limited to, the personnel, business, and/or other policies of the University.
• Compliance with driving‑related laws and requirements: when conducting university business while driving, must comply with the Oregon Vehicle Code and University of Portland driving requirements.
• Interpersonal skills: demonstrates the ability to work professionally with all University of Portland community members, external organizations, and any other person or organization employee interacts with in his or her University capacity.

Benefits

• Medical and dental insurance, life insurance, sick time and vacation time consistent with University policies, long‑term disability insurance, flexible spending account benefits, tuition remission benefits generally starting after 90 days (employee) or 2 years (spouse and children) of employment, retirement contributions generally starting after 2 years of employment, and eligibility for the University’s home purchase assistance program consistent with program requirements. (Benefits are subject to all relevant University policies, practices, contracts, and any other relevant materials.)

Posting Detail Information

Posting Number: S383-2023

Number of Vacancies: 1

Open Until Filled: No

Required Documents

Required Documents

1. Resume
2. Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

Contact

University of Portland

5000 N. Willamette Blvd

Portland, Oregon

97203-5798

503.943.8484

[e-mail]

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