Student Success Advisor Career & Programmatic (Remote)

Post; Waterbury, Northern (CT, KY); Hybrid; USD 41,000 - 50,000; Full time

Benefits offered by this job

Remote work option

Competitive benefits including medical

Dental benefits

401(k) and tuition benefits

Job summary

Post University is seeking a Student Success Advisor Career & Programmatic (Remote) to support online and regional site students from onboarding to graduation. This role builds trusted, supportive relationships with adult learners, coaching them to overcome barriers and reach academic and career goals.

The position offers remote work with required home internet, a dedicated workspace, and regular communication by phone and email to keep students engaged.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience is required.
• Excellent email communication with clear writing ability.
• Strong ability to work independently and as part of a team.
• Highly organized with multitasking in a fast-paced environment.
• Committed to student success and timely responsiveness.

Responsibilities

• Proactively develop and maintain a positive relationship with students and ensure a consistent student service resource.
• Communicate directly and often with assigned students to keep them connected and engaged in their first term.
• Leverage university technologies to manage student relationships.
• Communicate positively with students by phone and email; respond promptly.
• Advocate student needs across departments and manage your student caseload.
• Track progress toward graduation and report metrics to management.

Skills

Phone presence

Email communication

Self-starter

Multitasking

Student success

Ethical standards

Tech proficiency

Time management

Relationship building

Organizational skills

Education

Bachelor’s degree or equivalent

Job description

Student Success Advisor Career & Programmatic (Remote)

Post University is seeking a Student Success Advisor Career & Programmatic (Remote) to join our growing team.

Who We Are

Post University is a thriving organization with an unfolding, amazing success story centered on one mission - changing the lives of its students and associates. Our approach is simple, authentic, and unique. At Post University, each day begins and ends with a demonstration of distinct behaviors unique to our culture and way of life. Our team of passionate professionals daily embraces a culture that celebrates bold ideas, supports individual growth, and puts our students at the heart of everything we do.

For more than 130 years, Post University has been dedicated to student success, serving thousands of learners across our online, main campus, undergraduate, and graduate programs. We value diverse experiences and perspectives and seek individuals who are passionate about contributing to a collaborative and student-focused community.

Due to Post-specific operational and administrative considerations, the position is not approved to be performed in Alaska, California, Hawaii, or New York. Candidates must be physically located and perform their work from an approved state.

Job Summary

The Student Success Advisor (SSA) Career & Programmatic is critical to Post University’s student academic success and retention efforts for online and/or regional site students. The SSA C&P provides a consistent point of contact to a student’s specific area of study from when the student begins classes at the University to graduation. This person proactively builds a trusting and supportive relationship with new students at the beginning of a student’s studies and carries that relationship through to graduation. Through counseling and positive coaching, the SSA works with a student to overcome barriers impeding adult students from reaching their academic and career goals. The SSA is a champion for student success and for the University brand.

Pay

$45,000/annually; $21.64/hour

Schedule after training

Tuesday-Saturday or Sunday-Thursday with one late night (Thursday)

• This position offers the option to work remotely. Candidates must connect equipment directly to their home router (Post provides a 50-foot Ethernet cable; no wireless connections). Minimum internet requirements include 25 Mb download speed, 15 Mb upload speed, and latency below 40 for reliable audio quality. Test your speed at speedtest.net (select Boston, MA-Comcast).
• Candidates are responsible for ensuring their internet meets these standards before the start date. A dedicated, quiet home workspace free from distractions is also required.

Essential Accountabilities

• Requires an insightful and innovative approach to achieving exceptional student engagement, commitment, and readiness results.
• Requires an insightful and innovative approach to achieving exceptional student engagement, commitment, and readiness results.
• Requires an insightful and innovative approach to achieving exceptional student engagement, commitment, and readiness results.

(NOT A MISTAKE – are you insightful enough to interpret the priority at Post University?)

• Proactively develop and maintain a positive and supportive relationship with students that welcomes them to our learning community, creates bonds with the university, and ensures that students have a consistent student service resource.
• Communicate directly, effectively, and often with all assigned students to keep them connected with us, informed, and engaged in an open conversation through their first term.
• Leverage University technology systems to enhance relationships with students;
• Communicate positively and effectively with students by phone.
• Respond promptly to student questions and requests (typically on the same day) by telephone and email.
• Advocate student needs across all departments of the University; Actively and independently own and manage your student caseload.
• Use University systems to track and assess how your assigned students are progressing towards graduation/completing their program and report these metrics to management regularly
• Analyze student data from internal systems and external sources to create information that your team and management can use to improve the student experience and the services we provide
• Proactively and creatively work independently and as a Student Success Advisor team member to identify barriers to students’ Academic success and develop solutions that improve retention.
• Introduce and train students on university systems (e.g., Web Registration and Blackboard)
• Accurately communicate and support university academic and university policies;
• Provide students with guidance on academic progress, course selection, degree selection, and work/life/study issues.
• Coaches and offers counsel to students on strategies for success, overcoming hurdles/objections, and productive interactions with the university.
• Other duties as assigned

MINIMUM QUALIFICATIONS & COMPETENCIES

To perform this job successfully, an individual must perform each essential function satisfactorily. The requirements listed below represent the knowledge, skill, and performance required. Reasonable accommodation may enable individuals with disabilities to perform essential functions.

QUALIFICATIONS

• Genuinely student-centric…institutional traditionalists need not apply! Our students are the reason we exist!
• A bachelor’s degree or equivalent combination of education and experience is required.
• Engaging and dynamic phone presence.
• Excellent email communication skills: clear and concise writing ability required
• Self-starter – shows initiative and demonstrates the ability to work both independently and as a team member to achieve organizational goals,
• Energetic and goal-oriented.
• Strong interest in working in a fast-paced environment that requires multitasking.
• Dedicated to student success.
• Have a sense of urgency and be driven to respond to students and colleagues.
• Ability to use and quickly learn existing and new technologies, including but not limited to Blackboard, social media, CRM/CNS, Microsoft Office Products, etc.
• Excellent organization skills and ability to keep consistent contact with student caseload.
• Ability to connect and develop relationships with adult students.
• Holds themselves and colleagues to high ethical standards
• Creates a positive culture and environment through attitude and behavior

As a member of our Post University team, the individual will share in a 135-year tradition of helping people achieve their personal and professional goals. Located in Waterbury, Connecticut, Post University has a vibrant campus and an excellent online program. The University offers a competitive salary and benefits package that includes medical, dental, 401(k) and tuition benefits.

Disclaimer: This opportunity may be withdrawn and/or amended.

Post University is an equal opportunity employer.

At Post, we embrace differences. We thrive on diversity. We believe our distinctions make us better educators, leaders, and simply better in every way possible. We gladly comply with all applicable laws. We do not discriminate because of sex, sexual orientation, age, race, color, religious creed, marital status, national origin, ancestry, disability, handicap or other legally protected status.

Post University's team members come from various backgrounds, experiences, and expertise. Each perspective helps us collectively evaluate situations from every angle for the best decision-making process available. This is the heart of our culture of continuous improvement, innovation, and collaboration.