Student Success Advisor

Volunteer State Community College; Algood (TN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

FSA/HSA

Tuition reimbursement

Educational assistance

Job summary

Volunteer State Community College in Cookeville, TN, seeks a Student Success Advisor to provide academic and career guidance, retention support, and personalized coaching for students.

The role includes advising individuals and groups, helping with course selection, transfer planning, and navigating financial aid, while using data to drive outreach and intervention strategies.

Qualifications

• Bachelor's degree and one year of related experience assisting students.

Responsibilities

• Provide academic advising in individual and group settings.
• Assist students with college major selection using various assessments and resources.
• Guide students through transfer processes including course and program articulation.
• Monitor academic progress and conduct regular outreach to help students stay on track.
• Provide information on financial aid and how to maintain satisfactory academic progress.
• Refer students to retention resources such as counseling, tutoring, and career services.
• Utilize CRM to manage personalized communication plans and outreach.

Skills

Communication

Interpersonal skills

Organization

Student advising

Team collaboration

Education

Bachelor's degree

Master's degree

Tools

Banner

Job description

Student Success Advisor

Volunteer State Community College

Title: Student Success Advisor

Institution: Volunteer State CommunityCollege

Campus Location: VSCC-CookevilleCenter/VSCC-Livingston Center

Job Summary

Provide information concerning academic success and career guidanceas well as other retention-related topics in order to assiststudents with overall success. Information on academic success caninclude but not be limited to course selection, study skills, timemanagement, tracking progression, and assisting with transfer toanother institution of higher education. Furthermore, the StudentSuccess Advisor provides case management for at-risk students.Career guidance can include but not be limited to resumepreparation, career guidance and referral to career relatedresources.

Job Duties

Providing academic advising, career advising, and other collegesuccess resources for all students in individual and groupsettings. Assist students with college major selection through theuse of various assessments, tools and resources. Guide studentsthrough the process of transferring to another institution ofhigher education through course, program articulation andself-advocacy. Monitor the academic progress of assigned adviseesand provide regular outreach to assist the students with staying ontrack academically. Provide general information about the variousforms of financial aid and how the student remains in satisfactoryacademic progress based on federal and state aid regulations. Referstudents to retention related resources which may include but notbe limited to counseling, tutoring, financial education andliteracy support, career services, co-curricular programs, andother internal and external resources. Work with students who havebeen reported through the Early Alert system to assist them withsecuring the needed resources and/or following appropriate collegepolicies or procedures. Manage personalized student communicationplans through the customer relationship management software. Reachout to students who have stopped out from previous terms to offerassistance with re-entering the college and to encouragereadmission. Assist non first-time applicants (new transfer andreadmit) and new first-time freshman students with collegeprocesses which lead to enrollment. Analyze data provided throughthe advising dashboard and other available data sources at thecollege to inform student success intervention strategies. Provideregistration information through class presentations, groupadvising, automated communication plans, instructional videos, etc.Other duties as assigned.

Minimum Qualifications

Bachelor's degree and one (1) year of related experience assistingstudents.

Preferred Qualifications

• Master's degree.
• Experience in college level academic advising or career advising,high school guidance counselor experience, or some other area ofdirect student services.
• Experience with Banner.

Knowledge, Skills, and Abilities

• Demonstrated ability to work collaboratively with students, staff,faculty, service area school systems, employers, and communitypartners.
• Must be a willing advocate of the mission of the college.
• Excellent communication, interpersonal, organizational skills, anddetail oriented.
• Demonstrated effective writing, speaking, and listeningskills.
• Ability to work independently and manage multiple projectssimultaneously.
• Ability to travel within the VSCC service area is required.
• Strong computer skills to include proficiency in Microsoft Officeproducts and other related software.

Pay Rate

$45,205 - $55,489 annual salarydepending on experience

Volunteer State offers a comprehensive benefits package,including but not limited to the following:

• Insurance: Health, Dental, Vision, Life, Disability (long andshort term), FSA/HSA
• Wellness Incentive Program (if enrolled in Health)
• Educational Assistance: Fee Waiver, Spouse/Dependent Discounts,Tuition Reimbursement
• Employee Assistance Program
• Longevity Pay
• Retirement Options: State of TN Pension (TCRS), 401a, 401K withup to $50/month match, 403b, and 457
• 14 Paid Holidays/Year
• Annual Leave (if applicable)
• Sick Leave
• Sick Leave Bank
• State Employee Discount Program with over 900 merchants

Special Instructions to Applicants

Unofficial transcripts are acceptable for the application process.Official transcripts will be required upon hire.

Applicants may be subject to a background check.

This position may work at the Cookeville or Livingston campusdepending on College needs, but the primary location will be theCookeville campus.