Student Success & Advising Director

City University of New York; New York (NY); Hybrid; USD 118,000 - 126,000; Full time

Job summary

The City University of New York's School of Professional Studies is seeking a Director of Academic Advising to lead a graduate/undergraduate advising unit and develop data-driven, student-centered services for online and on-campus programs. You will oversee staff, design policies, and drive improvements across programs to boost retention and degree completion.

Reporting to the Chief Student Experience Officer, this role requires a strong background in higher education, experience with EAB

Qualifications

• Bachelor's degree and eight years' related experience required.
• Master's degree in Education, Higher Education, Counseling, Social Work or related field preferred.
• Direct experience with EAB Navigate.
• Experience advising online, adult, or non-traditional student populations.
• Experience with outcomes assessment and data-informed program improvement.
• Experience designing or implementing case-management advising models.
• Demonstrated commitment to diversity, equity, and inclusion.

Responsibilities

• Provides visionary leadership in developing and maintaining a student-centered case management model of advisement that integrates advising throughout the student's entire college experience, using innovative approaches that support the school's broader retention strategy.
• Oversees the development and implementation of targeted, data-informed advising interventions, including early academic alert processes, timely re-registration outreach, and stop-out prevention, that leverage key student data points to identify at-risk and unregistered students, ensuring advising staff use data-driven strategies to support persistence, engagement, and completion.
• Utilizes student success data and student development research to inform advising practices and program outcomes, assessing individual advisor performance and overall program effectiveness to drive continuous improvement toward degree completion.
• Partners with academic programs, enrollment, and student success leaders to implement a proactive, enrollment-friendly advising model that supports students across all programs.
• Spearheads the creation and evaluation of advisement policies and procedures, ensuring they meet the evolving needs of a diverse student body.
• Leads the hiring, supervision, and ongoing professional development of a dynamic team of academic advisement staff, and reviews staff performance through regular coaching and timely evaluations.
• Participates in recruitment and orientation events, representing advisement services and supporting prospective students.
• Establishes and maintains shared advisement standards, training, and CRM/system-usage practices across undergraduate, graduate, and certificate advising, serving as the functional lead for advisement quality and consistency university-wide while respecting the distinct supervisory structures of department-based graduate/certificate advisors.
• Scales the advisement service delivery model to accommodate a growing student body, ensuring advising capacity, staffing, and workflows keep pace with enrollment growth.
• Continuously monitors emerging advising research and technology, and leads the implementation of best-practice use of EAB Navigate and other current and future CRM platforms across the advisement team, ensuring advisors are trained and workflows support intentional advising interactions between students and their assigned advisor.
• Co-leads campus-wide retention efforts, including leading the retention subcommittee, and consults with graduate program leadership on advisement best practices.

Skills

Leadership

Data-informed

Advising

Strategic planning

Education

Bachelor's degree

Master's degree

Tools

EAB Navigate

Job description

The City University of New York's School of Professional Studies is seeking a Director of Academic Advising to lead a graduate/undergraduate advising unit and develop data-driven, student-centered services for online and on-campus programs. You will oversee staff, design policies, and drive improvements across programs to boost retention and degree completion.

Reporting to the Chief Student Experience Officer, this role requires a strong background in higher education, experience with EAB