Student Services Specialist-Mountwest Community & Technical College-Cabell Co.

State of West Virginia; Huntington (WV); On-site; USD 40,000 - 48,000; Full time

Job summary

Mountwest Community & Technical College seeks a Student Services Specialist to assist with admissions, enrollment, and student support from application to first day of class. Responsibilities include guiding applicants, helping with FAFSA and financial aid questions, and coordinating with Admissions, Financial Aid, Advising, Accessibility & Wellness, and other Student Services areas.

Bachelor’s degree in education, student services, or related field is required, with strong communication skills;

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Strong communication, organizational, and customer service skills.
• Experience in higher education preferred and ability to handle confidential information.

Responsibilities

• Serve as a welcoming, student-centered point of contact for Student Services.
• Assist prospective students with admissions applications and general overview of Mountwest programs.
• Assist students with FAFSA, financial aid questions, and next steps in the process.
• Provide assistance with general forms, paperwork, and routine Student Services needs.
• Coordinate with Admissions, Financial Aid, Advising, Accessibility & Wellness, and other Student Services areas.
• Participate in targeted recruitment events and enrollment initiatives.
• Support enrollment and student success efforts at off-campus locations.
• Develop partnerships to recruit special populations and ensure a positive student experience.

Skills

Communication

Organization

Customer service

MS Office

Student information systems

Travel

Driver's license

Education

Bachelor's degree in education or related field

Tools

Microsoft Office Suite

Student information systems / databases

Job description

Nature of Work

Applications will be accepted until October 23, 2026 at 11:59pm.

All positions are subject to pre-employment background checks. Official transcripts must be submitted prior to the beginning of employment for all positions.

Only complete applications will be given full consideration.

STUDENT SERVICES SPECIALIST-MOUNTWEST COMMUNITY & TECHNICAL COLLEGE-CABELL CO.

Department: Division of Student Services

Reports To: Director of Admissions & Recruiting

For additional information, call 304-710-3272.

If you need assistance with this job posting, please contact us at the phone number above or at [e-mail].

Salary: $44,000 *This position is grant funded through June 2031.*

Classification: Non-Classified, Exempt, Benefits Eligible, Full-Time

Position Summary

Reporting to the Director of Admissions and Recruiting in the Division of Student Services, the Student Services Specialist supports students throughout the admissions and enrollment process, from initial recruitment and application through the first day of class. The position participates in recruitment activities, assists students with admissions requirements and application completion, provides support with FAFSA and financial aid-related questions, and responds to general advising and enrollment questions. The Specialist works proactively with prospective and newly admitted students to identify and address barriers, provide timely follow-up, connect students with appropriate campus resources, and ensure they complete the necessary steps to enroll and begin classes successfully. Through personalized support and collaboration across Student Services, the position contributes to enrollment, student engagement, persistence, retention, and completion.

Key Responsibilities

• Serve as a welcoming, student-centered point of contact for Student Services.
• Assist prospective students with completing admissions applications and provide a general overview of Mountwest programs, services, and enrollment options.
• Assist students with FAFSA completion, financial aid questions, and understanding next steps in the financial aid process.
• Provide assistance with general forms, paperwork, documentation, and other routine Student Services needs.
• Serve as a liaison between Student Services and programs specifically housed at off campus locations.
• Support enrollment and student success efforts associated with short-term training, workforce programs, and other non-traditional educational opportunities.
• Connect students with appropriate offices and staff when needs require specialized assistance, including Admissions, Financial Aid, Advising, Accessibility & Wellness, and other Student Services areas.
• Participate in targeted recruitment events, outreach activities, information sessions, and other enrollment initiatives.
• Assist with follow-up and student outreach designed to reduce barriers, encourage enrollment, and support student persistence and retention.
• Develop and maintain partnerships to recruit special populations such as individuals affected by foster care, housing, kinship care, etc.
• Maintain a strong customer-service focus and help ensure students receive a consistent and positive experience when interacting with Mountwest.
• Serve as an active member of the Student Services team.
• Other duties as assigned.

Minimum Qualifications

• Bachelors degree in education, student services, business, or a related field; or an equivalent combination of education and experience.
• Experience in higher education preferred.
• Strong communication, organizational, and customer service skills.
• Ability to manage detailed records, interpret policies, and maintain confidentiality.
• Proficiency with Microsoft Office, student information systems/databases, and other technology.
• Travel will be required. Valid drivers license and reliable transportation.

Job not in the classified service. See the hiring agency for a description of benefits.