Student Services Specialist, (Full-Time) Grant Funded

Milwaukee Area Technical College; Oak Creek (WI); On-site; USD 23,000 - 33,000; Full time

Job summary

Milwaukee Area Technical College (MATC) is seeking a detail-oriented Student Services Specialist to join our Community Education Division. Under supervision, you will process admissions applications, help with testing and enrollment, and coordinate services at multiple MATC locations, including CRC and DRC settings.

You will advise students on academic decisions and career options, assist with registration, and ensure high-quality customer service across channels.

Qualifications

• Associate degree in Education, Behavioral Sciences, Business, or Marketing is required.
• At least three (3) years of related experience; CRC background check if offered.
• Knowledge of admissions, enrollment, testing, and career services.

Responsibilities

• Advise current and prospective students on academic decisions, career development, and supportive services.
• Assist with class selection, test scores, transcripts, program plans, and registration.
• Provide recruitment, admissions, testing, and advising services at multiple centers and settings.
• Explain program information and career pathways to applicants to ensure understanding.
• Deliver excellent customer service across face-to-face, phone, email, and print channels.
• Collaborate with MATC staff and community organizations to support referrals and progress.
• Develop and deliver information on interviewing and job searching; participate in workshops and committees.

Skills

Student advising

Career development

Enrollment procedures

Testing & admissions

Customer service

Microsoft Office

Excel

PowerPoint

Communication skills

Team collaboration

Education

Associate degree in Education, Behavioral Sciences, Business, or Marketing

Bachelor's degree in Education, Behavioral Sciences, Business, or Marketing

Tools

Microsoft Office Suite

Excel

PowerPoint

Word

Job description

Description

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we share and are focused on students with the greatest needs. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at www.matc.edu.

Under general supervision of the Associate Dean and/or Dean, the Student Services Specialist (SSS) collaborates with team members in recruitment, enrollment, testing, and retention. This SSS processes a high volume of Community Education student admissions applications at all campuses, Community-based Organization (CBOs), Community Reintegration Center (CRC), and other correctional settings.

Note: This is a grant-funded position. Funding for this position is contingent upon the terms of the grant. This position is funded through 6/30/27.

Characteristic Duties and Responsibilities

• Advises current and prospective students with academic decisions; career development; assesses provides support service options to address personal, family and social issues.
• Advises students with class selection; assesses test scores; reviews transcript and program plans; guides student registration in alignment with course availability; provides information on entry options, curriculum, academic and performance preparation.
• Provides recruitment, admissions, testing, and advising services at the Community Reintegration Center, Day Reporting Center, and other such justice involved students across the MATC district.
• Explains career sheets and/or program information to applicants to assure understanding of program requirements and career pathway options at MATC.
• Advises students about program course availability, program changes and availability.
• Ensures delivery of excellent customer service, including face-to-face, telephone, electronic, and print transactions.
• Identifies students in need of career planning, special needs, and counseling; refers applicants to appropriate MATC support services and/or community-based organizations/agencies.
• Provides information about services available to students at MATC; collaborates with admissions, counselors and other professional personnel to monitor referrals and progress.
• Provides individual and workshop format information on interviewing and job searching.
• Acts as liaison with community-based organizations/agencies to recruit disadvantaged and minority students.
• Collaborates with division leaders to ensure delivery of academic advising and career services to current students and graduates.
• Collaborates with new student orientations at MATC; represents MATC at CRC, Day Reporting Center (DRC) functions; provides tours of MATC campuses to prospective students returning to their communities from incarceration.
• Assists in devising and developing student services procedures; generates and maintains student services reports.
• Represents MATC at advisory boards, public, private, and business committees in the community.
• Participates in workshops; in-service trainings; student service's instructional and college steering or success committees; advisory boards; sub-committees or educational activities as assigned.
• Performs other related duties as required for the efficient operations of the division

Qualifications

Compliance with all state, federal, and accreditation standards/requirement, as well as all MATC policies and procedures.

Minimum Required Education and Experience:

• Associate degree in Education, Behavioral Sciences, Business, or Marketing AND
• At least three (3) years of related experience*
• Candidate must be able to pass the Community Reintegration Center( CRC) background check if offered a position.

Preferred Education and Experience: Bachelor's degree in Education, Behavioral Sciences, Business, or Marketing with at least one (1) year of related experience*

*Related experience includes: Occupational experience in the area of recruitment (student or employment) or direct sales and marketing

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of general entry admissions and enrollment procedures.
• Knowledge of programs and transfer credit applications.
• General knowledge of community-based organizations/agencies structure and services.
• Working knowledge of marketing principles to guide behavior and decisions.
• Excellent organizing skills with an ability to prioritize and manage multiple tasks and a variety of demands including coordination of events with multiple teams.
• Ability to communicate effective through both oral and written means while projecting an image of high professionalism.
• Must possess a high caliber of customer services skills in order to establish and maintain effective working relationships with MATC staff, faculty, students, representatives from outside agencies, business community and the general public.
• Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment.
• Demonstrated ability to create, structure, and deliver public presentations to a variety of groups.
• Self-starter with the ability to work independently, and as a team member.
• Ability to access and disseminate information using computers and proficient knowledge of Microsoft Office Suite including Excel, PowerPoint and Word.
• Ability to work flexible hours to include evenings and weekends as necessary.
• Ability to possess a valid Wisconsin driver's license, vehicle, and proof of auto insurance.

Supplemental Information

Start Date: This position supports the Community Education Division and is available to start as soon as possible. Note: This is an AEFLA grant-funded position. Funding for this position is contingent upon the terms of the grant. This position is funded through 6/30/27.

Hours: This is a full-time paraprofessional position which works 38.75 hours weekly, 100% in-person/on site position. Hours vary based on departmental needs. All work must be performed in the state of Wisconsin.

Location: Primarily works at Community Reintegration Center (CRV), Day Reporting Center, and Community Based Organizations as well as multi-campus at Walker's Square/Oak Creek. Employees will conduct all work hours in the State of Wisconsin, performing work outside the state is strictly prohibited.

Compensation: Hourly pay rates are listed up to the midpoint of the range and placement is determined based on years of experience, internal equity, and a review of the applicant's employment and educational background as listed on the job application.

Application Materials & Requirements: To be considered for this position, all applicants (both internal and external) must submit a thoroughly complete application. An incomplete application will not be considered or reviewed.

Please follow these steps.

1. Complete the Employment Application in its Entirety

You must provide thorough and detailed information for all sections of the application form. An incomplete application will not be considered or reviewed.

2. Attach All Required Documents (At Time of Application)

• Cover Letter
• Up to date - Resume*

*NOTE: Resume (please note, submission of a resume does not satisfy the requirement for a thoroughly completed application.

Interview: Selected qualified candidates will be invited to an interview (In-Person, or Spark Hire/One-Way) which will be scheduled within two weeks of postings closing date.

EEO: Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.

Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email [e-mail].