Student Services Manager - Hybrid Opportunity

Stanford University; Stanford (CA); On-site; USD 94,000 - 113,000; Full time

Job summary

Stanford University is hiring a full-time Student Services Manager to oversee student affairs and program management in the Department of Humanities and Sciences. The role requires excellent communication and organizational skills, as well as a commitment to providing exceptional student support. This position involves collaboration with faculty and administrative teams, addressing student needs, and implementing policies to enhance educational outcomes.

Benefits

Career development programs

Generous time-off

Excellent health care benefits

Retirement plans

Employee discounts

Qualifications

• Bachelor’s degree and three years of relevant experience.
• Experience with student services or academic programs.
• Knowledge of university policies and procedures.

Responsibilities

• Administer an area or program in student services.
• Collaborate to resolve program issues and concerns.
• Provide guidance to students on academic progress and resources.

Skills

Communication Skills

Problem Solving

Customer Service

Advanced Analysis

Organizational Skills

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Google Workspace

Job description

Thank you for your interest in Stanford University.While we have instituted a hiring pause for non-critical staff positions, we are actively recruiting for most of the positions currently listed on our careers page.We will update the page when the broader hiring pause is lifted.

Job Summary

• DATE POSTED 1 day ago
• Schedule Full-time
• Job Code 7502
• Employee Status Regular
• Grade H
• Requisition ID 106728

This position has been deemed critical by the School of Humanities and Sciences Dean’s Office and is exempt from the hiring freeze.

The School of Humanities and Sciences (H&S) is the foundation of a liberal arts education at Stanford. The school encompasses 24 departments and 25 interdisciplinary programs. H&S is home to fundamental and applied research, where free, open, and critical inquiry is pursued across disciplines. As the university’s largest school, H&S serves as the foundation of a Stanford undergraduate education no matter which discipline students pursue as a major. Graduate students work alongside world-renowned faculty to pursue and shape foundational research that leads to breakthroughs and discoveries that shed new light on the past, influence the present, and shape the future. Together, faculty and students in H&S engage in inspirational teaching, learning, and research every day.

DEPARTMENT DESCRIPTION: The Department of Classics is one of the founding departments at Stanford. The department is vibrant and active (teaching, events, research, international fieldwork, fellowships, awards, etc.). Classics faculty are committed to excellence in research and education and are proud of the outstanding students and staff who make this work possible.

The Classics community is comprised of 20 tenure-line, academic council faculty, three lecturers, PhD students, and undergraduate majors and minors. The department supports and sponsors a wide range of interdisciplinary and extracurricular activities and has extensive contact with people throughout the university as well as a global community of scholars.

POSITION SUMMARY: We have an opening for a full-time, experienced, Student Services Manager, a key member of the four-person administrative team. This position reports to the director of finance and operations and works closely with the director of graduate studies, director of undergraduate studies, and chair. Each member of the administrative team has direct contact with faculty, students, visitors, and staff.

This is a 100% FTE position and eligible for a hybrid schedule. The Student Services Manager must be independent, detail-oriented, and able to cope with the demands of a very challenging and rewarding position. The SSM needs to be a strong partner to the Director of Finance and Operations, the Chair, the other members of the administrative team, and faculty. We are looking for someone who is a role model for success and professionalism. The successful candidate must have excellent communication skills that will allow them to interact effectively with a diverse group of people. The SSM is the departmental expert on unit, school, and university policy and resources related to students (PhD, MA, PhD minors and undergraduates), postdoctoral scholars, and visiting student researchers. The successful candidate must be able to manage frequent interruptions and keep track of many short and long-term deadlines and processes (course scheduling, degree progress, graduate admissions, GFS/funding, etc.). The candidate will also be responsible for updating and maintaining approved content on the departmental website and all university student-related systems. The SSM is responsible for preparation and review of a wide range of reports (financial, enrollment, commencement, advising, etc.) including investigating questions via multiple reporting tools/systems. The ideal candidate will already have work experience using Google Workspace Business Applications, Slack (or similar), Axess, GFPS and GFS. Student and academic services experience at Stanford desired. Cover letter and resume required.

JOB PURPOSE:

Lead and manage program(s) or function(s) under minimal supervision. Administer, implement, and interpret university and department policies and procedures on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment.

Works on problems of diverse complexity (size, degree, focus, expertise, breadth, impact) where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external contacts in own area of expertise and outside own area of expertise.

CORE DUTIES:

• Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.
• Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues. May be tasked with evaluating and recommending program improvements.
• Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.
• Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
• Reconcile complex issues; analyze diverse transactions from multiple sources.
• Summarize data from multiple sources, prepare manage reports and presentations.
• Identify and evaluate data needs, manage the implementation and development of technology.
• Develop and implement plans for outreach efforts, develop and maintain external community and university liaison represent department and university at meetings and events.
• Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to guide them in making appropriate choices and decisions. May have to escalate issues to a senior advisor.
• Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.
• Serve as a subject matter expert to students and other departments; represent unit/department.
• Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
• May oversee, analyze and assist in financial processes and development of budgets.
• Serve as a key member of a project team.
• May train and supervise other staff, volunteers and temporary workers.

* Other duties may also be assigned

MINIMUM REQUIREMENTS:

Education & Experience:

Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
• Advanced analysis and problem solving skills.
• Advanced computer skills, including experience with Microsoft Office Suite.
• Advanced customer service skills.
• Relevant computer systems/technology experience.
• Understanding of financial transactions.
• Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.

PHYSICAL REQUIREMENTS:

• Frequently sit, perform desk-based computer tasks.
• Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.

* Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.

The expected pay range for this position is $94,998 to $112,502 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.

The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants

requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at [e-mail]. For all other inquiries, please submit a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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