Student Services Manager

University of Southern California; Los Angeles (CA); Presencial; USD 86.000 - 102.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Tuition benefits

Retirement plans

Professional development

Central Los Angeles location

Descripción de la vacante

The University of Southern California (USC) seeks an experienced Associate Director of Undergraduate Advising to lead a Cluster Advising team within USC Dornsife. The role focuses on strategic and operational leadership to support student academic success from matriculation through graduation.

Responsibilities include overseeing advising operations, staff supervision, policy implementation, and cross‑campus collaboration with faculty and admissions.

Formación

• Bachelor’s degree required; combined experience/education acceptable.
• Minimum of 5 years’ experience providing academic advising in higher education.
• Minimum Field of Expertise: Student personnel administration, academic advising.

Responsabilidades

• Provide leadership and day-to-day oversight for the designated Cluster Advising team.
• Supervise and evaluate advising staff; set expectations and provide feedback.
• Support professional growth of advising staff through coaching and training.
• Lead regular meetings to communicate priorities and foster collaboration.
• Oversee workload, availability, referrals, and student follow-up to ensure timely support.
• Maintain consistent advising practices, documentation, and policies within the cluster.
• Guide staff on academic policies and campus procedures; manage complex cases.

Conocimientos

Team leadership

Staff development

Advising operations

Collaboration

Policy & process guidance

Educación

Bachelor's degree

Master’s or Doctorate in Student Affairs, Higher Education, Counseling or related field

Descripción del empleo

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee ofUSC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, staff, and students that make the university a great place to work.

The University of Southern California’s Dornsife College of Letters, Arts and Sciences is seeking an experienced undergraduate academic advising professional to serve as an Associate Director of Undergraduate Advising. The Associate Director will advance USC Dornsife’s efforts to support students’ academic success, persistence, and timely progress toward graduation.

This position will supervise an established team of academic advisors and provide strategic and operational leadership for a designated advising cluster. The Associate Director will collaborate with faculty, advising leadership, and campus partners to ensure students receive consistent, holistic support that addresses their academic, developmental, personal, and social needs from matriculation through graduation.

Key Responsibilities

Team Leadership and Staff Development

• Provide leadership and day-to-day oversight for a designated Cluster Advising team, ensuring that the team’s work aligns with Dornsife and university priorities.
• Supervise and evaluate academic advising staff, set clear expectations, provide regular feedback, and address performance concerns as needed.
• Support the professional growth of advising staff through coaching, mentoring, training, and opportunities for continued development.
• Lead regular individual and team meetings to communicate priorities, share updates, address concerns, and encourage collaboration.
• Communicate organizational changes clearly and support staff as new policies, procedures, systems, and expectations are introduced.

Advising Operations and Case Management

• Oversee team workload, appointment availability, office coverage, referral management, and other operational needs to ensure students receive timely and consistent support.
• Establish and maintain consistent expectations for advising practices, case management, documentation, communication, and student follow-up.
• Serve as a resource for advisors who need guidance on academic policies, procedures, student concerns, or appropriate next steps.
• Take the lead on difficult, sensitive, or critical advising cases that require additional experience, careful judgment, or coordination with university partners.
• Ensure that escalated student cases are addressed thoughtfully, documented accurately, and followed through to resolution.
• Oversee the implementation and communication of academic policies, procedures, deadlines, and university requirements within the cluster.
• Maintain a strong working knowledge of academic policies and advising practices in order to guide staff and respond effectively to complex situations.

Collaboration and Student Success

• Promote inclusive and equitable advising practices that support student access, academic progress, retention, and degree completion.
• Build and maintain strong working relationships with the academic departments and programs served by the advising cluster.
• Collaborate with Dornsife leadership, faculty, admissions, and student services colleagues to address student needs and improve advising services.
• Lead or support advising initiatives, retention efforts, student programs, orientation activities, and other campus events.

Strategic Initiatives, Assessment, and Administration

• Review advising data, student trends, and service outcomes to identify areas of concern and recommend improvements to team practices and operations.
• Prepare and submit cluster-related reports, data, and updates to the advising leadership team.
• Partner with advising leadership and colleagues to help lead cross-cluster initiatives and special projects that strengthen advising practices, improve operations, and support shared student-success goals.
• Represent the advising cluster on assigned committees and working groups, contributing the perspective and needs of the cluster to broader discussions and initiatives.
• Perform other related duties as assigned.

Minimum Qualifications

• Bachelor’s degree. Combined experience/education as a substitute for minimum qualifications.
• Minimum of 5 years’ experience providing academic advising in a higher education setting. Combined experience/education as a substitute for minimum qualifications.
• Minimum Field of Expertise: Student personnel administration, academic advising.

Preferred Qualifications:

• Master’s or Doctorate degree in Student Affairs, Higher Education, Counseling or Related field.
• 7 years’ experience providing academic advising in a higher education setting.
• Supervision of 3 or more professional or student staff.
• Knowledge of USC programs, services and software.
• Ability to work in a fast-paced and team-oriented environment.
• Possess the flexibility in the face of changing priorities.

Required Documents:

• Resume and cover letter required (may be uploaded as one file).

Salary range:

The salary range for this position is $86,089.00 - $102,264.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Required Documents and Additional Information:

• Resume and cover letter required (may be uploaded as one file).
• Job openings are posted for a minimum of (5) five business days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
• USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.

Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 5 years Minimum Field of Expertise: Supervisory experience in student programs and services