Student Services Director

Ugajobsearch; Athens (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

University of Georgia seeks a Student Services Director to lead college-wide student services and academic program administration. You will establish standardized processes, supervise staff, and collaborate with academic units and central offices.

You will coordinate recruitment and retention efforts, prepare student communications, and organize major events such as orientations and graduations, ensuring alignment with university policies and CAPA workflows.

Qualifications

• Bachelor’s degree in a related field or equivalent plus 10 years of professional experience.
• At least 3 years of supervisory experience.
• Experience in higher education student services or academic program administration preferred.

Responsibilities

• Leads College-wide student services and manages academic program administration.
• Establishes consistent processes, service standards, and student-facing practices.
• Directs staff duties and workflows, advising, and escalation for complex matters.
• Coordinates recruitment/retention efforts and student communications.
• Plans college-wide student events including orientations and graduation.

Skills

Staff supervision

Student services

Project management

Communication

Problem solving

Education

Bachelor’s degree in related field or equivalent

Tools

Microsoft Office Suite

CAPA

eLearning Commons

Job description

Student Services Director

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Posting Details

Posting Number S15865P

Working Title Student Services Director

Department Public Health-Academic Affairs

About the University of Georgia Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department https://publichealth.uga.edu/ College/Unit/Department website https://publichealth.uga.edu/academics/office-of-academic-affairs/

Posting Type External Retirement Plan TRS or ORP

Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information Monday-Friday 8AM-5PM with occasional after hours as needed.

Advertised Salary Commensurate with experience

Posting Date 10/06/2026 Open until filled Yes Closing Date Proposed Starting Date 11/01/2026 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status.

Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail]). USG Core Values Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02. Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom .

Position Information Classification

Title Student Services Manager

FLSA Exempt

FTE 1.0

Minimum Qualifications Bachelor’s degree in a related field or equivalent plus 10 years of professional experience to include 3 years of supervisory experience

Preferred Qualifications Experience in higher education student services or academic program administration; familiarity with UGA systems, policies, and procedures; and experience supervising and developing professional staff. Experience coordinating work across academic units, improving administrative processes, and supporting student success is also preferred.

Position Summary

Leads College-wide student services and academic program administration activities. Establishes and maintains consistent processes, service standards, communications, and student-facing practices across the College in partnership with program directors and coordinators, academic unit leadership, faculty, and central University offices.

Directs student services staff responsibilities and workflows, supports collaboration across units, and provides guidance and escalation support for complex student administrative matters. May also advise students in College-wide minor and certificate programs as needed.

Coordinates recruitment and retention support, prepares student communications, and the development and distribution of program information in partnership with academic programs and relevant College offices.

Plans major College-wide student activities and events, including orientations, student engagement activities, and graduation.

Knowledge, Skills, Abilities and/or Competencies

• Knowledge of university rules, regulations, policies and procedures. Knowledge of student services administration, academic advising, student records, registration, progression, retention, graduation, and student success practices.
• Ability to supervise and develop professional staff supporting multiple academic units, establish service expectations, manage workload and priorities, and address performance issues.
• Ability to coordinate work across departments, institutes, and academic programs and implement consistent student services and academic administrative processes.
• Ability to manage complex administrative processes requiring documentation, deadline tracking, coordination, and sustained follow-up across multiple offices and stakeholders.
• Strong project management, problem-solving, communication, conflict-resolution, and customer-service skills, including the ability to address complex or sensitive student matters and determine when escalation is appropriate.
• Knowledge of Microsoft Office Suite and relevant University systems, including UGA student and financial systems, CAPA , eLearning Commons, and other systems used for student records, advising, reporting, and program administration. Familiarity with program management-management tools is preferred.

Physical Demands

Sitting or standing for long periods of time; lifting up to 50lbs.

Position Responsibility Clarifications

Is driving a responsibility of this position? Yes

Is this a Position of Trust? Yes

Does this position have operation, access, or control of financial resources? No

Does this position require a P-Card? No

Is having a P-Card an essential function of this position? No

Does this position have direct interaction or care of children under the age of 18 or direct patient care? Yes

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

• Supervises designated advising staff supporting College departments and institutes. Establishes work priorities and service expectations; coordinates workload and coverage; provides coaching and professional development; completes performance management and personnel actions; and supports consistent student service delivery across academic units. Percentage of time 40
• Directs administrative support for student and program activities across degree programs, certificates, and minors. Partners with program directors/coordinators, academic units, and University offices to execute advising and student administrative processes related to degree progression. Serves as an escalation point for complex administrative issues. Percentage of time 20
• Coordinates student recruitment and retention support, College‑wide student communications, and program information in collaboration with academic programs and appropriate College offices. Develops and distributes newsletters, deadline reminders, announcements, and other student‑facing communications. Percentage of time 20
• Organizes College‑wide student events and engagement activities, including orientations, graduation, student organizations, and related activities. Coordinates with University offices as needed. On occasion represents College at campus, community, and professional events. Percentage of time 10
• Directs College administrative functions supporting academic programs and student services, including CAPA entries and approvals, related committees and working groups, and other special projects. Percentage of time 10

Contact Information

Recruitment Contact

Name Jessica Smith

Email [e-mail]

Phone

Posting Specific Questions

• Do you have a valid Driver's license?
  • YES
  • NO

Applicant Documents

Required Documents

• Resume/CV
• Cover Letter
• List of References with Contact Information

Optional Documents