Student Services Coordinator

University of the Pacific; Stockton (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

The University of the Pacific in Stockton, CA invites applications for a Student Services Coordinator. Under the general supervision of the Assistant Dean, Student Services, the role provides administrative, advising and operational support across Student Affairs, Admissions and Financial Aid.

The successful candidate will greet visitors, manage calendars and emails, coordinate meetings and events, process purchasing and reimbursements, and assist with admissions workflows in Banner/WebAdMIT and

Qualifications

• Two years of administrative support experience.
• Knowledge of student services/financial aid/admissions processes preferred.
• Experience in a university environment preferred.
• Bachelor's degree preferred.

Responsibilities

• Greet visitors and answer department main phone.
• Coordinate meetings and events including room reservations and catering.
• Manage department calendar and emails; forward inquiries.
• Handle department purchasing, reimbursements, and Procard expenses.
• Support admissions workflows in Banner/WebAdMIT and related systems.
• Assist in planning student services events and programs.

Skills

Interpersonal skills

Problem solving

Customer service

Communication

Confidentiality

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Student Services Coordinator

Primary Purpose

Under the general supervision of the Assistant Dean, StudentServices, performs administrative, advising and operational dutiesrelated to Student Affairs, Admissions, and Financial Aid.

Essential Functions

• Greet visitors, answer department main phone, respond toinquiries and determine appropriate actions.
• Order office supplies and materials; manage office mail fordistribution.
• Coordinate logistics for department and department-sponsoredmeetings and events, including room reservations, catering andtechnology setup.
• Manage master department calendar, including staff vacations,department- and school-sponsored meetings and events.
• Manage general department emails accounts; respond toinquiries; forward emails to appropriate departments/staffmembers.
• Manage department purchasing, procurement, reimbursements,payments, and Procard expenses and reconciliation.
• Coordinate document intake and management using studentservices platforms, including Canvas, OnBase, WebAdMIT,Banner.
• Provide administrative support to student services staff.
• Maintain and process admissions applications, coursework /prerequisite verification, enrollment fees, applicant statuses andfile review on WebAdMIT, CAAPID, and PASS; assist with online dataentry and updates on Axiom/Banner/Admissions Bridge systems.
• Review and score DDS and IDS applications.
• Manage background check process for DDS and IDS programs andreview criminal background check reports.
• Review and track incoming student forms for completeness.
• Collect and evaluate transcripts for incoming / admittedstudents.
• Manage the import process of dental admissions to the studentinformation system, Banner and Axiom bridge.
• Coordinate creation and distribution of surveys as well ascollection, analysis and reporting of student services surveydata.
• Manage pre-dental campus tour requests and admissions advisingappointments for prospective students / applicants for the DDS,IDS, DH and residency programs.
• Assist in the planning of student services events and programs,including student retreats, Dugoni Discovery Day, pre-dental day,pre-dental visits.
• Perform all other duties as assigned by the Assistant Dean ofStudent Services or designee.

Minimum Qualifications

Knowledge of

• Intermediate level Microsoft Word and Excel.
• Principles of business communication and composition.

Ability to

• Work efficiently and accurately under pressure and with minimalsupervision.
• Work and communicate with a variety of students and staffrequiring effective problem solving and interpersonal skills.
• Maintain confidentiality of information in compliance with theFamily Education Rights and Privacy Act (FERPA) and otherapplicable federal, state, local, or universityregulations/guidelines.
• Perform standard arithmetic functions of a transactionalnature, including tracking and comparing data.
• Demonstrate good figure aptitude and problem-solving andretention skills.
• Provide excellent customer services to all stakeholders(prospective students, current students, families, faculty andstaff).

Experience

• Minimum two year's experience in an administrative supportposition.

Education

• High school diploma or equivalent.

Preferred Qualifications

Knowledge of

• Student services/financial aid/admissions processespreferred.

Experience

• Experience working in a university environment is stronglypreferred.

Education

• Bachelor's degree preferred.

Other

• Experience and sensitivity in working with people of diversebackgrounds and cultures.
• Demonstrated experience in advancing social justice, equity,and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practicesand knowledge in their work.

Physical Requirements

The physical demands described here are representative but notdefinitive of those that must be met by an employee to successfullyperform the essential functions of this job. Reasonableaccommodation may be made to enable individuals with disabilitiesto perform the essential functions.

• Work performed is primarily general office/administrative withfrequent use of computer keyboard, mouse, and phone.
• Requires sitting majority of the working day; occasionallystanding, walking, bending, and reaching.
• Occasional lifting of up to 25 lbs. should be anticipated.

Hiring Range

33.36

Background Check Statement

All applicants who receive a conditional offer of employment arerequired to execute a release and authorization for a backgroundscreening.

AB 810 Misconduct Disclosure Requirement

University of the Pacific complies with California Assembly Bill810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoingproceedings, allegations, resignations under investigation, orappeals related to sexual harassment or misconduct within the pastseven years.