Student Services Coordinator

EF; Miami Beach (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Continuous professional development

International environment

Global career opportunities

Regular social events

Job summary

EF Education First Miami Beach is seeking a Student Services Coordinator to deliver exceptional customer service and to be the friendly front-facing link for students, staff and visitors. You will help manage arrivals, daily inquiries, and interdepartmental support while contributing to a warm, engaging campus environment.

The role is full-time, Monday–Friday with standard campus hours. We look for energetic, organized individuals who thrive in a fast-paced, international setting and are legally

Qualifications

• Excellent customer service and welcoming demeanor.
• Strong communication and interpersonal skills.
• Comfortable with IT systems and campus operations.
• Legal right to work in the US.

Responsibilities

• Provide outstanding customer service and welcome students, parents, staff, and visitors as they arrive at the school.
• Answer and direct phone calls, take messages, and ensure timely follow-up.
• Assist walk-in visitors with school information and sales pitch.
• Maintain excellent relationships with sales colleagues, giving prompt, consistent service.
• Support students in daily life and enable them to achieve the best experience and highest learning.
• Participate in student intakes, including preparing welcome bags and producing student identification badges.
• Deal with general daily student enquiries at front desk.
• Support other departments projects or teams as needed.
• Assist with student satisfaction follow ups as required.
• Check and accept delivery of school supplies, student and staff letters and packages.
• Issue new staff with name badges and help maintain school noticeboards.
• Ensure reception area is kept clean, tidy & presentable.

Skills

Customer service

Communication

IT proficiency

Organized

Teens & young adults friendly

Job description

Job Description

Student Services Coordinator

EF Miami Beach

Full Time

Are you seeking an opportunity to gain valuable experience in international business while

delivering exceptional customer service to students from around the globe? EF Education First

invites you to join us as a Student Services Coordinator and contribute to our mission of opening

the world through education.

Careers at EF | Open the world with us

EF’s mission is opening the world through education.

A career with EF combines the support and opportunity of a large international organization, with

the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative,

and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600

schools and offices in 50 countries. In the US, our core presence is felt at our international

language campuses and summer schools, where we welcome students from around the world to

participate in language learning and cultural exchange. Whoever you are, whatever you are

passionate about—we welcome you and encourage you to open the world through education.

Your Role

EF Miami Beach International Language Campus is seeking an empathetic, energetic, and highly

organized individual to join our team as the Student Services Coordinator. In this pivotal role, you

will serve as the primary point of contact for both students and staff, ensuring a warm and

welcoming environment while fostering a vibrant and engaging atmosphere for all.

As a key link between all departments, the Student Services Coordinator plays a central role in

campus operations, ensuring every day presents new and exciting challenges. Responsibilities

include assisting with student arrivals, providing interdepartmental support, upholding great

customer service, and community engagement. This dynamic position offers an excellent

opportunity to make a meaningful impact on the student experience.

This role is full time, Monday-Friday, 8:00am-5:00 pm.

Responsibilities

• To provide outstanding customer service and welcome students, parents, staff, and visitors
  
  

as they arrive at the school

• Answer and direct phone calls, take messages, and ensure timely follow-up
• Assist walk-in visitors with school information and sales pitch
• To maintain excellent relationships with sales colleagues, giving prompt, consistent service
• To support students in their daily life and enable them to achieve the best experience and
  
  

highest learning possible

• Participates in student intakes, including preparing welcome bags and producing student
  
  

identification badges

• Deals with general daily student enquiries at front desk
• Support other departments projects or teams as needed
• Assist with student satisfaction follow ups as and when required
• Checks and accepts delivery of school supplies, student and staff letters and packages
• Issues new staff with name badges and helps maintains school noticeboards
• Ensures reception area is kept clean, tidy & presentable always
  
  

Requirements

• Highly motivated, energetic, positive
• Excellent customer service skills
• Excellent communication & people skills
• Confident with IT
• Comfortable around teens and young adults
• Enjoys working in a busy & varied service environment
• Highly organized with attention to detail
• Ability to handle difficult situations with ease & remain calm & positive under pressure
• Flexible attitude to work and creative problem solver
• All offers are subject to a clear enhanced DBS check and two references
• Legally able to work in the US
• 2
  
  

nd language HUGE plus but not required

Why you will love working with EF

• Continuous professional development
• Exposure to international business
• Work in a truly international environment
• Regular social events
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Global career opportunities
• Pre summer training
• Access to EF Hello language learning
  
  

EF Education First – Our History and Values

Career Progression at EF

EF is committed to safeguarding and promoting the welfare of children and adults and expects all

staff and volunteers to share this commitment. References will be followed up and will ask

specifically whether there is any reason that the applicant should not be engaged in situations

where they have responsibility for, or substantial access to, persons under 18. Upon interview all

gaps in CVs must be explained satisfactorily and proof of identity and, where applicable,

qualifications will be required. Appropriate suitability checks will be required prior to confirmation

of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging

across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything

else that makes you unique

About Us

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.