Student Services Assistant (TRiO)

Metropolitan Community College-Kansas City; Kansas City (MO); On-site; USD 25,000 - 30,000; Full time

Job summary

Metropolitan Community College-Kansas City (MCC) seeks incumbents to provide basic information and services to students and prospective students in support of the TRIO Educational Opportunity Center, a federally funded grant program, and to perform clerical duties. This limited-duration position ends no later than August 31, 2031, but may be extended based upon funding.

The program has been continuously funded since 1979, offering opportunities in admissions information, financial aid, records,

Qualifications

• High School Diploma or GED required.
• Knowledge of customer service principles and record-keeping practices.
• Familiarity with data entry and computer software.
• Ability to assist students and staff with clerical tasks.

Responsibilities

• Provide information to prospective and current students on admissions, financial aid, and services.
• Assist students with documentation, scheduling, and referrals to departments.
• Maintain records, call sheets, forms, and data related to test scores and finances.
• Perform basic clerical duties and manage room reservations and calendars.
• Support events by distributing materials and coordinating invitations and reminders.
• Highlight department events with campus displays and marketing materials.

Skills

Customer service

Data entry

Record keeping

Computer skills

Communication skills

Scheduling

Interpersonal skills

Education

High School Diploma or GED

Tools

MS Office

Job description

About MCC

Metropolitan Community College is the oldest public institution of higher learning in Kansas City, Missouri, founded in 1915 as the Kansas City Polytechnic Institute. The Junior College of Kansas City, as it was known starting in 1919, was one of the first schools in the country to award an associate degree. Today, MCC offers 125 associate degree and certificate programs.

Metropolitan Community College comprises five campuses on the Missouri side of the Greater Kansas City area 47 major buildings and about 550 acres in all: MCC-Blue River, located in Independence, Missouri; MCC-Longview located in Lee's Summit, Missouri, MCC-Maple Woods located in the Northland of Kansas City, Missouri; MCC-Online and MCC-Penn Valley, located in Midtown Kansas City, Missouri.

MCC is accredited by the Higher Learning Commission. In addition, several programs have specific accreditations as well.

MCC does not provide employer-paid sponsorships.

Job Summary

Incumbents provide basic information and services to students and prospective students in support of the TRIO Educational Opportunity Center, a federally funded grant program, regarding the enrollment process, financial aid, career services, disability support, records and transcripts, counseling, and related services, and perform clerical duties.

PLEASE NOTE: Limited duration position to end no later than August 31, 2031, but may be extended based upon funding. The Program has been continuously funded since 1979.

Essential Functions

• Provide information to prospective and current students, to include information on admissions, academic requirements and processes, financial aid, college offerings and services, and/or registration processes
• Provide assistance to students and other individuals; work may involve responding to general inquiries via phone, email, or in person; distributing supplies and resources; providing referrals; directing calls to appropriate personnel/departments; giving campus tours; assisting students with completing documentation; reviewing and collecting documentation; and processing payments
• Maintain records, call sheets, forms, spreadsheets, and training and other documentation; enter and track student data related to test scores, activities, status, financial aid, scholarships, and other financial, general, and confidential information
• Perform basic clerical duties to include maintaining supplies, reserving rooms, processing correspondence, preparing and distributing materials packets, and maintaining the calendar and scheduling appointments for all counselors in the department, taking into account their workload, other college committees and responsibilities, individual priorities and preferences
• Assist department staff with basic administrative duties, to include setting up and reserving rooms, distributing promotional materials, sending out invitations and reminders, registering students, and monitoring attendance, during special events and to facilitate related departmental operations
• Highlight department events and programming using displays in campus showcase and bulletin boards by creating display and bulletin board items and other marketing materials in various formats
• Perform other duties as assigned

Qualifications, Knowledge, Skills, Abilities and Physical Requirements

Minimum Qualifications

• High School Diploma OR G.E.D.

Knowledge, Skills and Abilities:

• Knowledge of program support principles and practices
• Knowledge of customer service principles
• Knowledge of record-keeping principles
• Knowledge of data entry principles and practices
• Knowledge of computers and applicable software and applications
• Skilled in providing customer service
• Skilled in preparing schedules
• Skilled in compiling information
• Skilled in performing data entry
• Skilled in providing program support
• Skilled in maintaining records
• Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information

Physical Requirements

Positions in this class typically require feeling, grasping, hearing, keyboarding, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.

Supplemental Information

EEO Statement: Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person based on race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE/M/F/Vets/Disabled Accommodations: MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.