Student Service Center Specialist

California State University, Sacramento; Sacramento (CA); On-site; USD 46,000 - 57,000; Full time

Job summary

California State University, Sacramento seeks a Student Service Center Specialist Intern to support enrollment management services and assist students with information, referrals, and basic transactions. This role emphasizes accuracy, confidentiality, and strong customer service in a fast-paced environment.

The position works under supervision, with typical hours Monday to Friday, and may require occasional evenings or weekends.

Qualifications

• Ability to provide effective student services such as advising, tutoring, counseling, or other related duties in a college setting.
• Ability to interact professionally and communicate effectively with a diverse population of students, staff and administrators.
• Effective communication skills in-person, on the phone and via online systems.
• Ability to maintain composure and professionalism while providing direct service to students, even in difficult situations.
• Demonstrated thorough knowledge of English grammar, spelling, and punctuation.
• Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.

Responsibilities

• Provide information and assistance to students by applying established policies, procedures, and guidelines.
• Serve as a central hub for enrollment, registration, financial aid, and related services.
• Respond to common inquiries, assist with basic transactions, and refer more complex issues to home offices.

Skills

Student services

Diversity communication

Oral and written communication

Calm under pressure

Grammar and proofreading

Confidentiality

Education

Bachelor-level equivalent in behavioral sciences or admin

Job description

Working Title:

Student Service Center Specialist

Classification Title:

Student Services Professional 1A

Posting Details

Priority Application Date : Thursday, November 5th @ 11:55pm (Posting will remain open until filled)

Position Summary

Under direct supervision of the Director of the Student Services Center and lead work direction from the Campus Partnership Coordinator, the Student Service Center Specialist Intern performs basic professional student services work. Assignments typically involve providing information and assistance to students by applying established policies, procedures, and guidelines. The Student Service Center serves as a central hub for current, prospective, and former students seeking assistance with enrollment, registration, financial aid, and related services. As a primary point of contact for Enrollment Management (EM) customer service, the Center provides general information, support, and referrals to other University departments, including Academic Advising, Financial Aid, the Registrar’s Office, and academic colleges. This position is responsible for supporting students by responding to common inquiries, assisting with basic transactions, and referring more complex issues to the appropriate home offices. The incumbent should demonstrate a commitment to excellent customer service while working with a diverse student population. Key attributes include attention to detail, clear communication, active listening, and a strong sense of confidentiality when handling student records.

FLSA

Non-Exempt (eligible for overtime compensation)

Anticipated Hiring Range

$4,150 per month

CSU Classification Salary Range

$4,150 per month - $5,076 per month

Salary Grade/Range

1

Recruitment Type

Temporary (1-year term)

Time Base

Full-Time

Work Hours

Monday - Friday; 8:00 a.m. - 5:00 p.m.; weekends and evenings as needed.

Department Information

The Student Service Center serves as Sacramento State’s centralized hub for student‑facing administrative services, including enrollment, registration, financial aid, and related support. It aims to streamline access to essential resources and provide guidance to students in navigating the administrative, financial, and academic requirements of the university.

https://www.csus.edu/student-life/student-service-center/

Minimum Qualifications

Knowledge and Abilities: Working knowledge of the basic principles of individual and group behavior; research and observation techniques for the purpose of recording, classifying, and interpreting factual information; and the techniques and methods of interviewing. Ability to gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations; participate in and contribute to group meetings, conferences and interviews; clearly express ideas and recommendations orally; write clear and concise reports; and establish and maintain cooperative working relationships with students, staff and faculty.

Experience

None required.

Education

Equivalent to graduation from a four‑year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Required Qualifications

• Ability to provide effective student services such as advising, tutoring, counseling, or other related duties in a college setting.
• Ability to interact professionally and communicate effectively with a diverse population of students, staff and administrators.
• Effective communication skills in‑person, on the phone and via online systems.
• Ability to maintain composure and professionalism while providing direct service to students, even in difficult situations.
• Demonstrated thorough knowledge of English grammar, spelling, and punctuation.
• Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.

Conditions Of Employment

• Satisfactory completion of the background check process.

Preferred Qualifications

• Knowledge of Financial Aid federal/state regulations
• Knowledge of Registration and Admissions policies and procedures in the California State University System
• Experience working with students from various ethnic and socioeconomic backgrounds

About Sacramento State

Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300‑acre park‑like campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the "Farm‑to‑Fork Capital," is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State Proudly Serves As a Hispanic‑Serving Institution (HSI), Asian American And Native American Pacific Islander‑Serving Institution (AANAPISI), And Black‑Serving Institution (BSI). The University Enrolls Around 31,000 Students From The Greater Sacramento Region, Throughout California, Across The Nation, And Around The World. Our 1,800 Faculty And 1,500 Staff Are Committed To Meeting Our Mission “As California's capital university, Sacramento State transforms lives by preparing all students to lead, serve, and succeed. We are committed to our designations as a Hispanic Serving Institution, an Asian American Native American Pacific Islander Serving Institution, and a Black Serving Institution, and to intentionally serving students reflective of these designations and all students who have been historically underserved in education.” As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.

Equal Employment Opportunity

California State University, Sacramento is an Affimative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/people-climate/human-resources/benefits/reasonable-accomodation.html The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/support/csu-learn.html .

Jeanne Clery Campus Safety Act Notification

Pursuant to the Jeanne Clery Campus Safety Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety‑related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request by emailing the Clery Director at [e-mail] . Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.

Education Code 89521 Requirements

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Background Check Disclaimer

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

Out of State Employment

Sacramento State, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Eligibility Verification

Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H‑1‑B Visa).

Note To Applicants

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.