Student Payments Collections Advisor (temporary)

Herzing University; Charlotte (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

Herzing University seeks a temporary role focused on debt recovery and student communication. The position involves contacting students about unpaid tuition, negotiating payment plans, and maintaining records of interactions. Ideal candidates have strong communication skills, empathy, and experience in financial aid or customer service.

Benefits

Comprehensive benefits package

Tuition waiver and reimbursement program

Health insurance

Paid time off

Retirement savings plan

Qualifications

• 3-5 years of related experience or 1-year experience with an associate degree.
• Experience in student accounts, financial aid, collections, or customer service is beneficial.

Responsibilities

• Contact students with unpaid tuition fees and discuss payment solutions.
• Maintain records of interactions with students and generate reports for management.
• Negotiate payment arrangements based on individual circumstances.

Skills

Excellent communication skills

Empathy

Negotiation

Problem-solving

Education

High school diploma or equivalent

Associate degree or higher

Job description

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.

If you are a current employee, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

This is a temporary role with an anticipated end date for the assignment of September 2025.

EDUCATION and EXPERIENCE REQUIREMENTS:

1. High school diploma or equivalent with 3-5 years of related experience; or associate degree or higher with a minimum of 1-year related experience.
2. Previous experience in student accounts, financial aid, collections, or customer service roles is beneficial.
3. Excellent communication skills, both written and verbal, with a strong ability to convey complex information clearly and concisely.
4. Empathy and patience when dealing with students facing financial difficulties.
5. Strong negotiation and problem-solving abilities.

PAY: Compensation is determined based on qualifications, experience, and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan. The hourly pay range for this position is $20.13 to $23.68.

Click here to learn more about careers at Herzing University.

PRIMARY DUTIES AND RESPONSIBILITIES:

Debt Recovery:

• Contact students with unpaid tuition fees or other outstanding financial obligations through various communication channels, such as phone, email, or text.
• Discuss the nature of the outstanding balances and offer solutions to help students meet their payment obligations, including setting up payment plans, exploring scholarship opportunities, or seeking financial aid.

Student Communication:

• Conduct all interactions with students in a friendly, empathetic, and professional manner.
• Provide accurate and up-to-date information about outstanding balances, payment options, and potential consequences of non-payment.
• Maintain positive relationships with students, offering guidance and support as they work to meet their financial obligations.
• Provide information on available resources and options for financial assistance.

Negotiation and Resolution:

• Negotiate payment arrangements or extensions with students based on their individual circumstances and Herzing University policies.
• Collaborate with students to identify potential barriers to payment and work together to find feasible solutions.

Documentation and Reporting:

• Maintain records of all interactions with students, including communication details, agreements, and relevant notes, within the system of record.
• Generate regular reports for management, summarizing collection efforts, recovery progress, and outstanding balances.

Regulatory Compliance:

• Stay informed about relevant regulations and guidelines that govern student debt collection within the education sector.
• Ensure all collection activities adhere to applicable laws and ethical practices.

Conflict Resolution:

• Address and resolve student concerns, disputes, and inquiries professionally and in accordance with institutional policies.
• Escalate complex cases to appropriate departments and/or management when necessary to provide comprehensive solutions.

Collaboration:

• Collaborate with financial aid, alumni support, student services, and other relevant departments to ensure a holistic approach to student payment solutions.

Herzing University is committed to providing a diverse environment and fostering a culture of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard, and empowered to contribute to the institution's effectiveness.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of employment visas at this time.

Herzing University is an equal opportunity employer and prohibits discrimination based on race, gender, religion, LGBTQ+ status, disability, age, national origin, veteran status, or any other protected class. For more information, visit Diversity at Herzing.

The university also prohibits sex-based discrimination in its educational programs and activities. Concerns can be reported to the Title IX Coordinator. The nondiscrimination notice is available at Title IX.

Equal Opportunity Employer