Student Loan Call Center Representative

ECMC Group; Augusta (ME); On-site; USD 25,000 - 30,000; Part time

Job summary

ECMC Group in Augusta, ME is seeking a part-time Mortgage Counselor? loan counselor? (loan servicing context) to discuss repayment options and keep loans current. The role involves calling students, communicating by phone/email, and maintaining accurate borrower records.

Responsibilities include adherence to loan regulations, updating systems, and participating in process improvements while supporting borrowers and teammates.

Qualifications

• 1+ year of office, clerical or customer service experience.
• High School diploma or GED required.
• Bilingual in Spanish and English preferred.

Responsibilities

• Makes outbound calls to counsel borrowers on options to manage student loans and to keep/bring loans to a current status.
• Communicates with borrowers by telephone, mail and/or email to inform them of responsibilities and consequences of default.
• Receives predictive dialer system transfers and handles them within required measures.
• Maintains clear, concise and accurate documentation of borrower accounts, including all contact made and received.
• Updates loan status on system of record.
• Participates in work group activities to solve problems or improve processes.
• Performs other related duties as assigned.

Skills

Customer service

Office experience

Education

High School diploma or GED

Tools

Dialer system

Job description

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

Job Summary

Under supervision, contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping or bringing the loan current.

Essential Duties and Responsibilities

• Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment.

• Communicates with borrowers by telephone, mail and/or email to inform them of their responsibilities and the consequences of default.

• Receives predictive telephone dialer system transfers and handles them within required measures.

• Maintains clear, concise and accurate documentation of borrower accounts, including all contact made and received.

• Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers.

• Updates loan status on system of record.

• Participates in work group activities to solve problems or improve processes.

• Performs other related duties as assigned.

Required Qualifications

• High School diploma or GED

• 1+ year of office/business, clerical or customer service experience
  

Preferred Qualifications

• 1 year of call center experience

• 1 year of financial industry experience, including student loans, collections and/or banking

• Bilingual in Spanish and English

The hourly pay for this position is $20.00.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ECMC Group also provides benefits for part time employees:

• Financial benefits:Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential following 1 year with at least 1,000 hours of service, paid time off accrual and commuter subsidy.
• Education benefits:Tuition reimbursement up to $5,250/year pre-tax for approved programs and student loan payment reimbursement up to $2,400/year.