Student Journey Advisor

Highlands College; Birmingham, Northern (AL, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

The Student Journey Advisor at Highlands College works alongside the Registrar Team to support students through outreach, advising, and administrative projects. This role helps students stay informed, connected, and on track throughout their Highlands College Journey while serving as a bridge between students and the Registrar Team.

With a heart to serve and attention to detail, the position emphasizes confidentiality, teamwork, and effective communication as you assist with registration,

Qualifications

• Must be a current Highlands College student in good standing.
• Overall GPA of 3.25 preferred.
• Strong customer service and communication skills required.
• Ability to maintain confidentiality and exercise discretion.
• Excellent organizational and time management abilities.

Responsibilities

• Support student outreach through email, phone, text, and in-person communication.
• Assist students with questions and connect them with resources.
• Help with advising, registration, scheduling, graduation, and other Registrar Team projects.
• Prepare communications and materials for students and team initiatives.
• Collaborate with team in meetings, training, and departmental projects.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Critical thinking

Time management

Collaboration

Discretion with confidential material

Education

Current Highlands College student

GPA 3.25 preferred

Job description

This is a student employment position. Applicants must be currently enrolled at Highlands College to be eligible.

Summary of Responsibilities:

The Registrar Team desires to help students complete their graduation requirements effectively and efficiently as they prepare to lead lives of eternal impact by fulfilling the Great Commission. The Student Journey Advisor serves alongside the Registrar Team to support students through outreach, communication, advising, and administrative projects. This role helps students stay informed, connected, and on track throughout their Highlands College Journey while serving as a bridge between students and the Registrar Team. With a heart to serve and attention to detail, the Student Journey Advisor contributes to a positive, consistent student experience.

Specific Duties and Responsibilities:

• Support student outreach efforts through email, phone, text, and in-person communication.
• Assist students by answering questions, connecting them with resources, and helping them understand the next steps related to their Highlands College journey.
• Assist with student advising, support, follow-up, registration, scheduling, graduation, and other Registrar Team projects that help students successfully navigate their Highlands College journey.
• Help prepare communications, resources, and materials for students and team initiatives.
• Maintain confidentiality and exercise discretion when working with sensitive student information.
• Participate in team meetings, training opportunities, and departmental projects.

Other Duties:

• Affirm and uphold the Statement of Faith, Core Values, and DNA of Highlands College through word and lifestyle.
• Participates in ministry opportunities at Church of the Highlands and Highlands College as aligned with their Highlands College journey.
• Collaborate with students and teammates to support the mission of Highlands College.

Qualifications

Personal Characteristics:

• Ability to perform tasks with accuracy, orderliness, and attention to detail
• Good communication, interpersonal, organizational, and critical thinking skills
• Good leadership and time management skills
• Ability to collaborate with students and HC Teammates with diverse backgrounds and perspectives
• Ability to handle confidential material judiciously Demonstrates the following attributes:

Love God

Love People

Pursue Excellence

Choose Joy

Essential Traits:

• Operational excellence
• Customer service
• Desire to learn and follow HC practices and procedures
• Passion for biblical higher education

Abilities & Skills:

• Must exemplify a high level of customer service

Education:

• Current Highlands College student in good standing
• Overall GPA of 3.25 preferred

Extent of Public Contact:

• High

Physical Demands:

• Moderate exposure to physical risk
• Good physical condition is required
• Ability to drive between campuses
• Ability to lift 50 lbs. without assistance
• Ability to stand for long periods of time