Student IT Helpdesk (FWS only), F26-S27

Digipen; Redmond (WA); Presencial; USD 20.000 - 29.000; A tiempo parcial

Descripción de la vacante

DigiPen Institute of Technology in Redmond, WA is seeking a Student IT Helpdesk (FWS only) to support client services, labs, and classrooms and to help maintain infrastructure stability. You will respond to calls and emails and assist in ticket resolution.

The position requires Federal Work Study eligibility, willingness to work evenings or weekends, and compliance with DigiPen policies. Wage is $17.85 per hour for up to 20 hours weekly, Aug 31, 2026 – May 7, 2027.

Formación

• Basic understanding of computer hardware.
• Experience with Windows 11 support.
• Eligible for Federal Work Study, with an accepted FWS award.
• Resident Advisors may not also hold an FWS position.

Responsabilidades

• Assist Client Services Administrators in ensuring the operational stability of the client infrastructure.
• Support workstations in labs and classrooms.
• Assist in Help Desk tickets resolution.
• Assist in setting up and repairing computer equipment and related devices.
• Respond to phone and email requests for help.
• Evenings and weekends may be required.
• Accountable for tracking and reporting the amount of time worked

Conocimientos

Hardware basics

Windows 11 support

IT support

Descripción del empleo

Applicants MUST be current students at DigiPen Institute of Technology to qualify for this position.

• Student Employment at DigiPen is open to all currently matriculated students if they meet the qualifications for the job.
• Students may not work during a time when they have a class scheduled, a class is canceled, or a class ends early.
• Student workers must reside within the State of Washington. Remote work outside of Washington will not be permitted.

This position is ONLY open to current DigiPen students, eligible for Federal Work Study, with an accepted FWS award.

Job Title: Student IT Helpdesk ( FWS only ), F26-S27

Reports to: Johnny Deek, VP Information Technology and Computer Systems

Job Location:

DigiPen Institute of Technology
9931 Willows Road
Redmond, WA 98052

Essential Functions

• Assist Client Services Administrators in ensuring the operational stability of the client infrastructure.
• Support workstations in labs and classrooms.
• Assist in Help Desk tickets resolution.
• Assist in setting up and repairing computer equipment and related devices.
• Respond to phone and email requests for help.
• Evenings and weekends may be required.
• Accountable for tracking and reporting the amount of time worked

Qualifications/Competencies

• Attention to Detail: Recognizes obvious information.
• Client Focus: Responds to immediate client needs.
• Initiative: Identifies immediate action needed.
• IT Support Troubleshooting: Introductory: Demonstrates introductory understanding and ability and, with guidance, applies the competency in a few, simple situations. Can direct people to the appropriate source for further information.
• Eligible for Federal Work Study, with an accepted FWS award
• Resident Advisors may not also hold an FWS position

Students will be selected through review of their submissions and an interview process.

Experience Level

Basic understanding of computer hardware and Windows 11 support.

Expected dates of employment: August 31, 2026 – May 7, 2027

Expected number of hours per week: 20

Wage – based on Washington State’s minimum wage requirements : $17.85 per hour

Expected number of hours per week: 20

*** Once again, students are not permitted to work during any time when they are scheduled for a class. ***

The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling; some stooping, kneeling, and/or crouching; and significant fine finger dexterity. May need to lift up to 25 lbs. Generally, the job requires 80% sitting, 10% walking, and 10% standing.

DigiPen Student Employee Academic Requirements:

• Are currently a Matriculated student at DigiPen Institute of Technology
• Good Academic Standing – not on Academic Warning as defined in DigiPen Course Catalog
• A minimum cumulative GPA of 2.5 or higher

Requirement Exceptions:

It is possible to still be selected for a position with DigiPen if you do not meet the requirements above, so don't let that dissuade you from applying!

Once you have applied for and have been offered a position, we will contact the necessary managers (Supervisor, Department Chair, and/or the Dean of Faculty) to complete and sign off on an Academic Waiver form, depending on which requirements need to be waived. Once the Waiver is returned to us, we'll continue you through the hiring process.

Equal opportunity is a priority of DigiPen Institute of Technology, as the institution is committed to fostering a positive learning environment for all. The Institute's intent is to hire the most qualified individuals for faculty and staff, attracting candidates from diverse backgrounds of race and ethnicity, gender, gender identity, gender expression, sexual orientation, age, socioeconomic status, veteran status, nationality, culture, religion, and physical abilities. We are committed to broadening our candidate pool to include more diverse individuals and ensuring fairness in hiring by avoiding bias and determining criteria to judge all candidates prior to posting each new position.