Student IT Helpdesk & Apps Support (FWS)

Onondaga Community College; City of Syracuse (NY); On-site; USD 22,000 - 23,000; Part time

Job summary

Onondaga Community College located in Syracuse, NY, seeks Federal Work Study IT Helpdesk Assistants to support students with wireless, Microsoft 365, MyOCC, and general tech issues from Coulter Library. The role emphasizes customer service, troubleshooting, and friendly one-on-one assistance.

Work includes equipment monitoring, general housekeeping, and other tasks as needed; candidates must meet FAFSA financial-need requirements, be matriculated, enroll half-time, and maintain SAP progress.

Qualifications

• Must have a FAFSA-verified financial need.
• Must be matriculated into a program.
• Attending at least half-time (6 credit hours).
• Maintain satisfactory progress (SAP) toward program completion.

Responsibilities

• Assist students with connecting to the OCC-Public wireless network.
• Assist with Microsoft 365 applications (Word, PowerPoint, Excel, Publisher).
• Assist with MyOCC and Student Planning.
• Resolve general OCC tech issues and questions.

Skills

Customer service

Technical troubleshooting

Microsoft 365

MyOCC navigation

Education

FAFSA financial need

Matriculated into a program

Half-time enrollment

SAP progress

Tools

Microsoft 365

MyOCC

Job description

Onondaga Community College located in Syracuse, NY, seeks Federal Work Study IT Helpdesk Assistants to support students with wireless, Microsoft 365, MyOCC, and general tech issues from Coulter Library. The role emphasizes customer service, troubleshooting, and friendly one-on-one assistance.

Work includes equipment monitoring, general housekeeping, and other tasks as needed; candidates must meet FAFSA financial-need requirements, be matriculated, enroll half-time, and maintain SAP progress.