Student Insurance Coordinator

DePaul University; Chicago (IL); On-site; USD 47,783 - 57,148; Full time

Benefits offered by this job

Working for a stable and well-known Un

Top choice medical, dental, and vision

Retirement plan matching 8%

Tuition waivers for employees and depe

Generous paid time off, sick time, and

Full-Time Benefits

Job summary

DePaul University is seeking a Student Insurance Coordinator to lead the DePaul Student Insurance program, educate students on health insurance concepts, and collaborate with campus partners to ensure access to resources. The role focuses on planning, outreach, and program evaluation in alignment with DePaul's Catholic, Vincentian, and urban identity.

The coordinator will coordinate communications across channels, support student accounts, and maintain confidentiality per FERPA and HIPAA while

Qualifications

• Bachelor's degree required.
• 2+ years customer service, data entry, or health insurance experience preferred.
• Proficiency with Word, Excel, PowerPoint, Teams and Outlook.
• Strong written and oral communication skills.
• Familiarity with Vincentian mission is a plus.

Responsibilities

• Serve as liaison between DePaul stakeholders, carriers and third-party administrators regarding benefits and policies.
• Prepare and present materials on implementation, orientation and health care management for the academic year.
• Monitor the [e-mail] mailbox and respond promptly in a Vincentian manner.
• Support plan operations including eligibility verification and student account management.
• Handle designated service tasks from community and partners using DePaul Student Insurance.

Skills

Customer service

Data entry

Health insurance knowledge

Microsoft Word

Microsoft Excel

Communication skills

HIPAA/FERPA familiarity

Team collaboration

Education

Bachelor's degree

Health services degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Teams

Outlook

Job description

The Highlights:

The Student Insurance Coordinator will report to the Director of Wellness in CCW and be responsible for the initiation, marketing and maintenance of DePaul Student Insurance, educating DePaul students in areas related to increased understanding of American health insurance, and maintaining communication with internal and external partners. This position is responsible for planning, implementing and evaluating education and messaging consistent with DePaul University's Catholic, Vincentian, and urban identity. Such education includes campus-wide initiatives and communications, as well as activities designed for unique student populations. It requires extensive collaboration with the HPW Specialists, university and campus partners to ensure all efforts are successful and students, parents, staff and faculty have access to the appropriate resources. This position will provide holistic individual, group and family support to community members in need.

What You'll Do:

1. Act as a liaison and first point of contact between DePaul stakeholders, carriers, and third party administrators to answer questions related to benefits, policies, and use of Student Insurance.
2. Prepare and present materials utilizing all available communication tools (in person, online, social media, etc.) regarding the implementation, orientation, and health care management throughout the academic year.
3. Monitor and respond to correspondence in the [e-mail] email account in a timely, thorough and Vincentian manner.
4. Act as a key member of the internal and external team of people operating the plan, including but not limited to eligibility verification, qualifying student groups, individual student account management, identifying medical providers in and around DePaul communities, and record review.
5. Complete all requested service tasks from community and partners utilizing and managing DePaul Student Insurance.
6. Maintain routine customer service hours, both in-person and online, for stakeholders to utilize for drop in services related to health insurance.
7. Adhere to confidentiality guidelines as it relates to FERPA, HIPAA, DePaul University and Departmental policies.
8. Meet regularly with supervisor, and team members to develop and execute service plans.
9. Provide oversight and mentoring to Peer Health Educators in support of campus wide event and wellness campaign planning.
10. Other duties as assigned.

May oversee 1 -2 student employees who work directly with the Student Health Insurance program.

Purchase supplies and equipment for use in office, and use in HPW sponsored events. Selection and purchase of marketing items. Assist with invoicing and expenses associated with student insurance fees. Assist with the use and management of the Student Health Fee.

What You'll Need:

• Bachelors degree.
• 2+ years customer service, data entry, and/or health insurance specific experience, preferred
• Proficiency in Microsoft Word, Excel, PowerPoint, Teams and Outlook.
• Strong written and oral communication skills.
• Adherence to the Vincentian values and mission of the University.
• Ability and willingness to learn and grow.
• Degree in Health Services field, preferred.
• Creation, use and management of spreadsheets.
• Strong people skills.
• Understanding of terminology commonly used in reference to healthcare, health insurance, and related areas.
• Flexibility in managing multiple tasks during the same time period.
• Eagerness to work with a team of health professionals dedicated to ensuring positive student experiences and outcomes.
• Occasional evening or weekend duties may be required.

The anticipated hiring range for this position is: $47,783 to $57,148.

The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.

Perks:

• Working for a stable and well-known University.
• Top choice medical, dental, and vision benefits.
• Retirement plan matching contribution of 8%.
• Tuition waivers for employees and dependents.
• Generous paid time off, sick time, holidays, floating holidays, and more!
• Full-Time Benefits

Vincentian Mission:

Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.

Required Background Check:

Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.

DePaul University is an Equal Opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.