Student Information System Product Specialist – Academic Technology Services

CCSD Licensed Portal; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

CCSD Licensed Portal is seeking a candidate for a technical support role in Nevada, with responsibilities spanning administration, operations, and troubleshooting for enterprise applications used by large user populations.

The ideal candidate has at least five years in technical support and three years leading admin/ops, plus one year supporting vendor-provided productivity software through full lifecycle tasks.

Qualifications

• Five (5) years’ work experience and/or education in a technical support field, including three (3) years’ detailed work experience providing lead administration, operations, support assistance, and troubleshooting for enterprise applications and related technologies affecting large user populations.
• Minimum one (1) year of experience serving as an internal software support specialist for vendor-provided productivity software with full lifecycle tasks such as requirements analysis, evaluation, selection, testing, implementation, realization/go-live, support and maintenance.

Skills

Technical support

Lead administration

Troubleshooting

Enterprise applications

Education

High school diploma / GED

Job description

Download/View the job description below for full details & minimum position requirements: Download/View the job description below for full details & minimum position requirements:

https://jobs.ccsd.net/employees/resources/pdf/desc/support-staff/1514.pdf

Months : 12 / Hours: 8

*To be eligible for this position, please ensure that you have uploaded required documentation and completed the seven-year employment history on the application:

1. High school graduation or other equivalent, (i.e., General Educational Development GED)), foreign equivalency, etc.)

2.Five (5) years’ work experience and/or education in a technical support field, including three (3) years’ detailed work experience providing lead administration, operations, support assistance, and troubleshooting for enterprise applications and related technologies affecting large user populations.

3.Minimum one (1) year of experience serving as an internal software support specialist for vendor-provided productivity software with full lifecycle tasks such as requirements analysis, evaluation, selection, testing, implementation, realization/go-live, support and maintenance.

++Licenses and Certifications++

1. A valid driver’s license that allows the applicant/employee to legally operate a motor vehicle in Nevada. License must be maintained for the duration of the assignment.
2. Copy of current driving history (dated within six (6) (dated within six (6)months from the date printed) from the date printed) issued by the Department of Motor Vehicles at time of application or Qualified Selection Pool (QSP) placement and at time of interview prior to final selection.

3.Safe driving record. Safe driving record must be maintained for the duration of the assignment