Student Help Desk ClerkRemote

Tupelo Public Schools; Tupelo (OK); Remote; USD 30,000 - 40,000; Full time

Job summary

Tupelo Public Schools is seeking a Student Help Desk Clerk to assist students and families with tech issues and online learning platforms. This position will handle inquiries and troubleshooting, ensuring effective use of district technology, while fostering a supportive environment for virtual learning engagement.

Benefits

State retirement

Health, dental, and vision insurance

Paid leave and holidays

Professional development opportunities

Small-district work culture

Qualifications

• 1+ year of experience in customer service or school tech support preferred.
• Basic knowledge of district technology tools.
• Friendly and patient customer service skills.

Responsibilities

• Respond to student and parent inquiries via email, chat, or phone.
• Provide step-by-step troubleshooting for login and account access.
• Log and escalate complex technical issues to the IT team.

Skills

Customer Service

Communication

Technical Support

Education

High school diploma or equivalent

Tools

Google Classroom

Chromebooks

Job description

The Student Help Desk Clerk is responsible for assisting students and families with basic tech issues, login problems, and accessing learning platforms. Acting as a first point of contact, this role ensures students can successfully engage with virtual learning tools.

Key Responsibilities:

• Respond to student and parent inquiries via email, chat, or phone

• Provide step-by-step troubleshooting for login, account access, and basic software issues

• Log and escalate complex technical issues to the IT team

• Guide students in accessing district portals, learning management systems, and email

• Maintain help desk ticket records and resolution logs

• Report recurring issues to the technology department for improvements

Qualifications:

• High school diploma or equivalent

• Basic knowledge of Google Classroom, Chromebooks, and district technology tools

• Friendly and patient customer service skills

• Clear written communication for digital support

• 1+ year of experience in customer service or school tech support preferred

Benefits Include:

• State retirement

• Health, dental, and vision insurance

• Paid leave and holidays

• Professional development opportunities

• Small-district work culture with a big impact on student learning