Student Health and Wellness Case Manager

Utah; Salt Lake City (UT); Vor Ort; USD 59.000 - 72.000; Vollzeit

Benefits dieser Stelle

Employer retirement match

Paid parental leave

Holidays and vacation

Health insurance

Tuition reduction

Disability & life insurance

Transit pass

Zusammenfassung

University of Utah seeks a Student Health and Wellness Case Manager to oversee care coordination across campus care providers, reporting to the Associate Vice President. The role supports the GLS grant creating streamlined referrals and evidence-based services for students in crisis.

The position involves building program processes, maintaining documentation, and ensuring follow-up with students referred to internal and external services. Requires strong communication and HIPAA/FERPA awareness.

Qualifikationen

• Bachelor's degree or equivalent in health-related field.
• Strong care coordination and communication skills.
• Experience writing standard operating procedures.

Aufgaben

• Serve as central point of contact for care coordination across internal and external partners.
• Design and implement the division's case management model and SOPs.
• Coordinate referrals and follow-up for students at multiple care levels.
• Maintain caseloads and track engagement and outcomes for reporting.
• Develop MOUs with external providers and ensure timely referrals.

Kenntnisse

Care coordination

SOP writing

Independent judgment

Data tracking & reporting

Communication skills

Relationship building

Ausbildung

Bachelor's degree in Health Care Administration, Business, Communication, Nursing or related field

Tools

N/A

Jobbeschreibung

Student Health and Wellness Case Manager

Job Summary

Student Health & Wellness (SH&W) at the University of Utahwelcomes applications for Student Health & Wellness CaseManager. The position is an integral part of the SAMHSA Garrett LeeSmith (GLS) Suicide Prevention Grant, titled CREST: CoordinatedReferrals, Evidence-based Support, and Training, awarded to theUniversity of Utah. CREST is a strategic capacity-buildinginitiative focused on the reduction of suicide and substance usedisorder on campus amid growing demand. Our coordinated approachwill ensure students receive appropriate care while equipping thecampus community to recognize and respond to students in crisis.This position reports to the Associate Vice President of StudentHealth & Wellness and works closely with SH&W and StudentAffairs departments. It is anticipated that this position willcontinue at the conclusion of the grant.

About Student Affairs

Student Health & Wellness is part of Student Affairs. StudentAffairs is comprised of over 20 departments and is focused onsupporting student well-being and success with the ultimate goal ofassisting students in discovering their passion, people, andpurpose. Student Affairs encourages U of U students to participatein the creation of their own campus culture, collaborativelyworking alongside professional staff, student leaders, and academicpartners to ensure all members of our community not only feelwelcomed but are fully incorporated into university life.

Benefits

A generous benefits package is included (see here for a fulldescription of the benefits package):

• 14.2% employer retirement contribution
• Paid parental leave (in addition to FMLA)
• 11 paid holidays per year plus vacation accruals eachmonth
• Excellent health insurance options that are both affordable andallow access
  to care through the University of Utah health system
• Tuition reduction for employees and family members
• Options for short-term and long-term disability insurance, lifeinsurance, and
  HSA/FSA savings plans are available
• Free public transportation pass (see here for more information)

Responsibilities

• Serve as SH&W's central point of contact for studentsseeking care coordination across internal departments, e.g.,University Counseling Center (UCC), Center for Campus Wellness(CCW), Student Health Center (SHC) and external providers.
• Design the division's case management model from the ground up,including scope of service, eligibility criteria, intake andreferral pathways, caseload parameters, documentation standards,escalation thresholds, and outcome measures.
• Writes the standard operating procedures governing the programwhere none currently exist, and revises them as practice revealswhat the initial design missed.
• Determines priorities, sequencing, and method independentlyagainst division goals, with consultation available but notrequired for day-to-day decisions.
• Identifies service gaps the division has not yet named andproposes solutions before being asked to.
• Provide follow up case management for students referred forcare outside the UCC, such as intensive outpatient, inpatient,residential, detoxification, or rehabilitation services.
• Facilitate warm hand-offs and referrals to both internalSH&W departments and external community providers, ensuringstudents do not disengage after referral.
• Help create, negotiate, and maintain formal MOUs with externalbehavioral health providers to establish clear referral and carepathways.
• Provide consistent, proactive follow-up with all referredstudents to confirm they engaged with care and to help removebarriers to continued treatment.
• Initiate contact with students returning to campus followingmental health/substance use disorder-related hospitalization,serving as a single-entry point to reconnect them with on-campusservices.
• Liaise with the Behavioral Intervention Team (BIT), Office ofthe Dean of Students (ODOS), University Counseling Center (UCC),and other key campus partners in determining appropriate levels ofcare for high-acuity or complex/co-occurring cases.
• Maintain a caseload of ~60 students with more complex carecoordination needs; refer students needing only internal,lower-acuity coordination to Peer Well-Being Navigators.
• Use data and direct experience to help inform care coordinationpolicy, standards of practice.
• Track referral, engagement, and outcome data for institutionaland federal grant reporting.
• Provide outreach to the campus community on available carecoordination services.
• Other relevant duties as assigned.

Skills and Knowledge Required

• Strong understanding of care coordination and case managementbest practices in a behavioral health setting.
• Demonstrated experience building a program, service, orfunction that did not previously exist. Candidates should beprepared to describe specifically what they inherited, what theycreated, and how they determined it was working.
• Demonstrated ability to write standard operating proceduresgoverning the program where none currently exist and revises themas practice reveals what the initial design missed.
• Demonstrated experience operating effectively in environmentswhere procedures were incomplete, absent, or in development.
• Evidence of sound independent judgment in complex situationsinvolving multiple stakeholders and competing obligations.
• Establishing program data, reporting structure, and accountablefor demonstrating impact.
• Demonstrated ability to build and sustain professionalrelationships and formal agreements with external healthcare andtreatment providers.
• Knowledge of community mental health/substance use disordertreatment resources, including different levels of care.
• Strong interpersonal, communication, and self-advocacy coachingskills, with the ability to support students navigating complexhealth systems and insurance.
• Ability to work independently across multiple internal andexternal stakeholders.
• Skilled in maintaining accurate case records and tracking datafor reporting purposes.
• Sensitivity to confidentiality requirements (HIPAA/FERPA).
• Ability to develop and maintain current knowledge ofon-/off-campus behavioral health resources.

Minimum Qualifications

• Bachelor's degree in Health Care Administration, Business,Communication, Nursing or related field, or equivalency (one yearof education can be substituted for one years of related workexperience).
• Demonstrated human relation and effective communication skillsare also required.
• Experience in oncology, multidisciplinary clinics, and/orworking with high-acuity, complex patients may be preferred.

This position is patient-sensitive and must fulfill all associatedrequirements. We protect our patients, coworkers, and community byrequiring all patient-sensitive employees to be immunized accordingto CDC standards and hospital policy. Limited exemptions may bemade for documented medical contraindications or religious beliefsthat object to vaccinations.

Applicants must demonstrate the potential ability to perform theessential functions of the job as outlined in the positiondescription.

Preferences

• Bachelor's in Social Work, Psychology, similar; Master'spreferred.
• 4-6 years experience providing case management or carecoordination, particularly with high-acuity or complex/co-occurringcases, strongly preferred.
• Experience working directly with college studentspreferred.
• Familiarity with local community resources and systems aplus.

Requisition Number: PRN46451B

Full Time or Part Time? Full Time

Work Schedule Summary: Mon-Fri, 8am-5pm, in-person with thepotential for one day per week telecommuting.

Department: 02098 - AVP for Stdnt Health&Wellness

Location: Campus

Pay Rate Range: $65,000

Close Date: 01/09/2027