Case Management Assistant

Utah; Salt Lake City (UT); On-site; USD 42,000 - 70,000; Full time

Job summary

The University of Utah Health Huntsman Cancer Hospital is seeking a patient discharge coordinator to implement discharge plans and support coordination of care under nursing/social work guidance. You will coordinate with home health, post-acute facilities, and equipment providers to ensure safe transitions, while collecting data and supporting quality initiatives.

Shifts include nights and weekends in a 24/7 health system.

Qualifications

• Completion of a hospital-provided medical terminology course within six months of hire.
• Two years of college-level education in healthcare or related field preferred.
• One year of experience in utilization review or case management preferred.
• Basic Life Support certification may be required within one month of hire.

Responsibilities

• Implements discharge plans coordinating with home care and post-acute facilities.
• Collaborates with social workers/nurse case managers to confirm service authorization.
• Collects data related to patient outcomes and audits data for accuracy.
• Prepares documents and reports for internal/external groups in care coordination and data collection.
• Documents activities in medical charts, billing/utilization systems, or as directed.
• Collaborates with partners to address financial advocacy for patient/organization.
• Issues CMS Important Messages to patients/designees.
• Inputs clinical information into the computer database.
• Participates in quality improvement initiatives per department.
• Works rotating schedules including nights, weekends, and holidays to meet 24/7 demands.

Skills

Variable shifts

Communication skills

Medical terminology

Independent work

Team player

Education

Medical terminology course

Two years college in healthcare/related field

Job description

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for implementing patient discharge plans, and supporting coordination of care activities under the direction of a registered nurse and/or social worker. The incumbent interacts with representatives from insurance companies, health maintenance organizations, home care agencies, skilled nursing facilities, durable medical equipment companies, and transportation agencies. This position has no responsibility for providing care to patients.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Implements patient discharge plans prepared and delegated by social work or nurse case management by coordinating with home care agencies, post-acute care facilities, durable medical equipment companies, transportation agencies and others as indicated.
• Collaborates with social worker/nurse case manager and others to confirm authorization for services is in place.
• Assists in collecting data related to patient outcomes and auditing data for accuracy.
• Prepares documents and reports required for internal and/or external groups in the scope of care coordination activities and/or data collection.
• Documents activities and progress in medical charts, computer billing/utilization systems, or in other ways as directed.
• Collaborates with internal and/or external partners to address financial advocacy for patient/organization.
• Issues CMS Important Messages to patients/designees.
• Inputs clinical information into computer database.
• May be required to participate in quality improvement initiatives per the department.
• At the discretion of department operational and patient care needs, this position is required to work rotating schedules, which may include variable hours, weekends, nights, and holidays to meet the staffing and patient care demands of a 24/7 complex health system. Regular, reliable, and punctual attendance during assigned shifts is considered an essential function of the role.

Knowledge / Skills / Abilities

• Demonstrated availability to work variable and rotating shifts, including nights, weekends, and holidays, in a 24/7 patient care environment.
• Demonstrated ability to perform the essential functions as outlined above.
• Demonstrated human relations and effective communication skills.
• Demonstrated knowledge of medical procedures and terminology.
• Ability to handle highly sensitive or confidential issues.
• Ability to successfully manage multiple priorities.
• Ability to work independently and as a team player.

Qualifications

Required

• Completion of a hospital provided medical terminology course within six months of hire.

Preferred

• Two years of college level education in healthcare or a related field.
• One year of experience in a utilization review or case management environment.
• Basic Life Support Health Care Provider card through American Heart Association may be required within one month of hire.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling or otherwise moving objects involving patient care or medical equipment. This position does not provide any direct patient care. Workers in this position may be exposed to infectious diseases and may be required to function around prisoners or behavioral health patients.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking

Multi-lingual Candidates Welcomed

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.

All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affiantive Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 86942
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule Monday - Friday 5x8's, Rotating Holidays and Weekends
Clinical/Non-Clinical Status Non-Clinical
Location Name Huntsman Cancer Hospital
Workplace Set Up On-site
City SALT LAKE CITY
State UT
Department HCH CST 60N CASE MANAGEMENT
Category Nursing Support
Workplace Set Up On-site