Student Financial Services Specialist

Warner University; Lake Wales (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

Warner University in Florida seeks a Student Financial Services Specialist to manage financial aid packaging, determine eligibility, and counsel students and families on financing options. You will support orientation events, coordinate with departments, and help with recruitment and retention efforts while maintaining accuracy and compliance.

This role requires a Bachelor's degree and strong customer service skills, with a professional demeanor and the ability to manage multiple tasks in a

Qualifications

• Experience in financial aid in higher education.
• Awarding aid and implementing financial aid regulations.
• Proficiency with computer software and Windows.
• Ability to provide excellent customer service and counseling to students and families.
• Bachelor’s degree required.

Responsibilities

• Determine eligibility and award federal, state, and institutional aid in compliance with regulations.
• Advise students and parents on payment plan options.
• Provide customer service related to processing and packaging issues and counseling as needed.
• Assist with orientation events and financial aid presentations.
• Coordinate with other university departments to support recruitment and retention efforts.
• Work schedule follows normal office hours Monday–Friday, with additional hours for significant events.

Skills

Strong customer service

Attention to detail

Interpersonal skills

Multi-tasking

Education

Bachelor's degree

Tools

Windows OS

Job description

Position Title: Student Financial Services SpecialistDepartment: Financial AidPosition Summary: This position functions as part of the Financial Aid Department and is responsible for financial aid packaging and billing, as well as providing guidance to students and parents in student financing issues.Responsibilities:Team member in providing excellent customer service and process efficiencies.Oversee all aspects of financial aid for new and returning students, including:Determination of eligibility and awarding various types of federal, state and institutional funds in compliance with federal and state regulations, university discount rate targets, and audit requirements.Advise students and parents in relation to payment plan options.Provide customer service as it relates to processing and packaging issues, including answering routine questions, responding to correspondence, and counseling students as needed.Assist with University orientation events and Royal Registration activities, including financial aid presentations, as requested.Work closely with other university departments to assist efforts toward recruitment and retention processes.Other duties as needed.Qualifications:Supportive of Warner’s mission, vision and core values, commitment to a Christian lifestyle, and demonstration of character in keeping with biblical models.Strong customer service skills with a professional demeanor.Meticulous attention to detail, organized, with the ability to multi-task.High level of interpersonal skills to handle confidential situations and documentation.Experience in financial aid higher education, including awarding aid and financial aid regulations.Proficiency with computer software and high comfort level working with Windows software applications.Bachelor’s degree required.Working Relationships: The Student Financial Services Specialist reports to the Director of Financial Aid.Work Schedule: Normal office hours expected Monday through Friday. Additional hours as needed for significant department or university events.