Student Financial Services Counselor, Enrollment Services-State (onsite)

UTMB Health; Galveston (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

UTMB Health in Galveston, TX seeks an Admissions Financial Aid Specialist to guide students and families through funding options, including grants, loans, and work-study, while ensuring compliance with federal, state, and institutional rules.

You will review eligibility, assemble aid packages, assist with FAFSA and scholarship applications, and collaborate with campus offices to support enrollment and student success.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Three years of related experience in Admissions, Registration, Records, Financial Aid, or student accounts in higher education.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Offer one-on-one guidance on financial aid, eligibility, applications, scholarships, loans, and work-study.
• Review documents to determine eligibility for financial aid and scholarships.
• Develop and monitor student financial aid packages (grants, loans, work-study, scholarships).
• Collaborate with campus offices to improve customer service and enrollment support.
• Communicate clearly with students, alumni, UTMB departments, and external entities.

Skills

Admissions counseling

Financial aid knowledge

Regulatory compliance knowledge

Education

Bachelor’s degree or equivalent experience

Job description

Minimum Qualifications:

• Bachelor’s degree or equivalent experience
• Three years of related experience in Admissions, Registration, Records, Financial Aid, or student accounts within Higher Education.
• An equivalent combination of education and experience relevant to the role may be considered for this position.

Job Summary:

Assists students and families with the funding of their education by counseling them on options (grants, loans, scholarships, work-study, student accounts), assisting with applications (FAFSA, scholarship applications, etc.), determining eligibility based on federal/state rules, managing aid packages, ensuring compliance, and providing budgeting advice, all while staying current on regulations and collaborating with other campus offices to support enrollment. Exercise independent judgment and critical decision making while following all federal, state and institutional rules and regulation

Job Duties:

• Offer one-on-one guidance to prospective and current students about financial aid, eligibility, application processes, scholarships, tuition and fees, and loan management.
• Review documents to determine financial aid and scholarship eligibility.
• Develop, manage, and monitor student financial aid packages (grants, loans, work-study and scholarships)
• Participate as a team member utilizing data to improve the efficiency and effectiveness of customer service for schools, students, and alumni.
• Effectively communicate, verbally and written, with current and prospective students, alumni, other UTMB departments and outside entities.
• Proactively resolve customer issues and make recommendations to meet the customer’s needs while displaying and understanding of the issues and how they impact the customer.
• Must be willing to go beyond the request to craft a complete solution.
• Knowledgeable of policies and procedures regarding state, federal and institutional requirements with the ability to articulate these to customers in a clear and concise manner.
• Process complex financial aid changes within state, federal and institutional guidelines.
• Participates in group decision-making and evaluation of processes.
• Serve as liaison to the schools, ensuring quality customer service and support.
• Communicates and coordinates processes with other leaders, the Associate Director of Admissions and Records, the Director of Admissions and Records, the Associate Vice President of Student Services and University Registrar, the Financial Aid Director, the Associate Deans, and other academic leaders and staff in the schools.
• Validates compliance with state, federal, and institutional regulations as defined by legislation, policies, and procedures.
• Adheres to internal controls and reporting structure.
• Performs related duties as required.

Salary Range:

Commensurate with experience

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
Compensation