Student Financial Services Assistant- AZ

Midwestern University; Glendale (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Midwestern University in Glendale, Arizona is seeking a Student Financial Services Assistant to support the daily operations of the Student Financial Services Office, assist students, maintain records, and perform various administrative duties. This position reports to the Director of Student Financial Services & Registrar.

The responsibilities include serving as the first point of contact, managing inquiries, mail and packages, MWUnet record uploads, and assisting with graduation activities,

Qualifications

• High School diploma or GED equivalent is required.
• Associate degree preferred.
• Must have one year of financial aid or student accounts experience, preferably at a graduate institution.
• MS Office proficiency (Word, Excel, Outlook).

Responsibilities

• Serve as the first point of contact for visitors and provide high-level administrative support to the Student Financial Services Office.
• Answer and direct incoming phone calls, respond to inquiries, and route questions to appropriate personnel as needed.
• Receive, sort, and distribute incoming mail; accept and sign for package deliveries.
• Monitor general office email accounts and respond to inquiries in a timely, professional manner.
• Provide general information regarding financial aid and student accounts to students, spouses, parents, prospective students, and campus community members.

Education

High School diploma or GED

Associate degree preferred

Tools

MS Office (Word, Excel, Outlook)

Job description

Summary

The Student Financial Services Assistant is responsible for supporting the daily operations of the Student Financial Services Office, including assisting students, maintaining records, and performing administrative duties. This position reports to the Director of Student Financial Services & Registrar.

Summary

The Student Financial Services Assistant is responsible for supporting the daily operations of the Student Financial Services Office, including assisting students, maintaining records, and performing administrative duties. This position reports to the Director of Student Financial Services & Registrar.

Operations

Essential Duties and Responsibilities

• Serve as the first point of contact for visitors and provide high-level administrative support to the Student Financial Services Office.
• Answer and direct incoming phone calls, respond to inquiries, and route questions to appropriate personnel as needed.
• Receive, sort, and distribute incoming mail; accept and sign for package deliveries.
• Monitor general office email accounts and respond to inquiries in a timely, professional, and efficient manner.
• Provide general information regarding financial aid and student accounts to students, spouses, parents, prospective students, and members of the campus community.
• Assist students and visitors by answering routine questions and directing them to appropriate resources and services.
• Scan and upload correspondence and supporting documentation into the MWUnet database, ensuring accuracy and timely record maintenance.
• Maintain office supply inventory and coordinate the purchase of supplies as needed; process requisition orders and related billing documentation.
• Assist with graduation-related processes, including supporting graduation clearance activities, preparing graduate documentation, and coordinating the distribution of materials to graduates.
• Provide administrative support for SFS events and other initiatives as needed.
• Assist with special projects, assignments, and departmental initiatives as needed.
• Provide administrative and operational support to department staff to ensure the efficient functioning of the office.
• Perform other duties and responsibilities as assigned by the Director of Student Financial Services & Registrar.

Planning

• Pro-actively identify risks and roadblocks that need to be addressed; identify and detail creative solutions, along with preliminary recommendations, to minimize the impact of these potential problems.
• Actively participate in the annual planning process to improve operations and advance departmental objectives.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must be able to work in a constant state of alertness and safe manner with regular, predictable, in person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

High School diploma or GED equivalent is required, associate degree preferred. Must have one year of financial aid or student accounts experience, preferably at a graduate institution.

Computer Skills

Computer proficiency in MS Office (Word, Excel, Outlook).

Language Skills

Intermediate skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and respond to groups of students, spouses, parents and employees of MWU.

Reasoning Ability

Intermediate skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Mathematical Ability

Basic skills: Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand. The employee is regularly required to walk; reach with hands and arms. The employee is frequently required to sit, Use hands to finger, handle, or feel; talk and hear. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close and distance vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock; and exposed to outside weather conditions. The noise level in this environment is moderately loud.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois, and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech-language pathology, biomedical sciences, and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the healthcare team, service, interdisciplinary scholarly activity, and personal growth.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long-term disability, and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care accounts. We offer a work-life balance with a competitive time off package including paid holidays, sick/flex days, personal days, and vacation days. We offer a 403(b)-retirement plan, tuition reimbursement, childcare subsidy reimbursement program, identity theft protection, and an employee assistance program. Wellness is important to us, and we offer a wellness facility on-site with a fully equipped fitness facility.

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, and regulation. Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke-Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.

Experience

Required

• Must have one year of financial aid or student accounts experience, preferably at a graduate institution.

Education

Required

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.