Student Financial Aid Program Manager

Georgia Institute of Technology; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading public research university in Atlanta is seeking a Student Financial Aid Program Manager to provide strategic management of financial aid programs, ensuring compliance with federal regulations. Candidates should have substantial experience in student financial aid, strong leadership skills, and a commitment to excellent customer service. The role offers a salary range of $55,029.00 - $74,841.00 and aims to elevate the student experience through effective program management.

Qualifications

• Five to seven years of job-related experience.
• Experience advising students in financial aid.
• Ability to manage compliance with federal regulations.

Responsibilities

• Manage compliance with Satisfactory Academic Progress standards.
• Oversee Federal Work Study Program and ensure regulatory compliance.
• Train staff on verification processes and policies.
• Prepare reports and analyze data for the unit.
• Represent the unit in internal and external meetings.

Skills

Knowledge of federal student aid programs

Excellent customer service

Communication skills

Attention to detail

Management experience

Education

Bachelor's Degree or equivalent

Tools

SQL

Excel

Job description

Job Title: Student Financial Aid Program Manager

Location: Atlanta, Georgia

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 291230

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Job Summary

Provide strategic management of programs, processes and initiatives and serve as a member of the management team. This position will interact on a regular basis with Staff. This position typically will advise and counsel: Students and unit staff. This position will supervise: Assigned staff.

Responsibilities

1. Job Duty 1 - Manage the technical and functional tasks required to ensure that OFSA is in compliance with Satisfactory Academic Progress (SAP) standards including but not limited to the review of every aid applicant and recipient every semester.
2. Job Duty 2 - Manage the Federal Work Study (FWS) Program annual allocation from the US Department of Education, ensuring compliance with the associated Federal regulations as well as all University System of Georgia and Georgia Tech polices related to student employment; including the supervision of the day to day operations of job placements and award/earnings monitoring.
3. Job Duty 3 - Manage the technical and functional tasks required to ensure that OSFA is in compliance with verification and Federal student eligibility requirements, including but not limited to the review of every aid applicant subject to them on an annual basis. Provide training to staff on changes to verification processes and procedures to ensure understanding of and compliance with applicable regulations. Oversee the management of and updates to forms and web content related to verification. Continuously monitor effectiveness of verification processes. Annually, work with the leadership team to assess institutional verification selection policy and manage the annual updates of related components of Campus Logic with the technology team.
4. Job Duty 4 - Represent the unit in meetings and presentations with both internal departments and/or external entities.
5. Job Duty 5 - Prepare reports and manage and analyze data for the unit.
6. Job Duty 6 - Oversee and manage the web content of the unit.
7. Job Duty 7 - Compile and assess customer service survey results.
8. Job Duty 8 - Perform other duties as assigned.

Required Qualifications

• Educational Requirements: Bachelor's Degree or an equivalent combination of education and experience
• Other Required Qualifications: Student financial aid experience, advising students and/or managing student financial aid program(s) at an institution of similar size/type
• Required Experience: Five to seven years of job-related experience

Preferred Qualifications

• Additional Preferred Qualifications: Demonstrated ability to execute SQL queries; prepare/utilize Excel spreadsheets

Proposed Salary

$55,029.00 - $74,841.00

Knowledge, Skills, & Abilities

SKILLS: This job requires advanced knowledge of federal student aid programs and the rules and regulations governing financial aid. Working knowledge of financial aid management software and query language scripting are essential skills. Excellent customer service and communication skills, attention to detail, the ability to successfully manage multiple tasks and enforce complex rules and regulations, and demonstrated management experience are also required.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual’s race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714Board of Regents Policy Manual | University System of Georgia (usg.edu).

Other Information

This is a supervisory position.

This position does not have any financial responsibilities.

This position will not be required to drive.

This role is considered a position of trust.

This position does not require a purchasing card (P-Card).

This position will not travel

This position does not require security clearance.

Background Check

Successful candidate must be able to pass a position of trust background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening