Student Financial Aid Operations Lead

New Jersey Institute of Technology; Newark, Northern (NJ, KY); Hybrid; USD 69,000 - 129,000; Full time

Job summary

New Jersey Institute of Technology (NJIT) in Newark, NJ seeks an Associate Director to lead Student Financial Aid Services. The role emphasizes in-person support, staff training, and collaboration with Admissions to improve recruitment and student experience.

The position requires a Bachelor’s degree with 7+ years in financial aid leadership, strong communication, and knowledge of Title IV regulations. On-site presence and cross-department collaboration are essential.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Minimum 7 years in a financial aid office in a supervisory role.
• Strong knowledge of Title IV federal financial aid regulations.
• Demonstrated leadership and commitment to excellent customer service.

Responsibilities

• Serve as primary point of contact for complex student service issues with in-person interaction.
• Lead training for financial aid customer service staff and advisors.
• Coordinate financial aid outreach events and on-site engagements.
• Provide guidance to Admissions counseling staff for prospective students and families.
• Oversee policies and procedures for compliance and improvements.

Skills

Leadership

Customer service

Communication

Public speaking

Project management

Data analysis

Education

Bachelor's degree

Master's degree preferred

Tools

ERP systems

Enterprise technology platforms

Job description

New Jersey Institute of Technology (NJIT) in Newark, NJ seeks an Associate Director to lead Student Financial Aid Services. The role emphasizes in-person support, staff training, and collaboration with Admissions to improve recruitment and student experience.

The position requires a Bachelor’s degree with 7+ years in financial aid leadership, strong communication, and knowledge of Title IV regulations. On-site presence and cross-department collaboration are essential.