Lead, Student Financial Aid Operations & Outreach

New Jersey Institute of Technology; Nebraska; On-site; USD 69,000 - 129,000; Full time

Job summary

New Jersey Institute of Technology is seeking an Associate Director for Student Financial Aid Services to lead day-to-day operations, mentor staff, and drive outreach aligned with enrollment goals. The role emphasizes in-person interaction with students and families and requires strong leadership and knowledge of Title IV regulations.

The Associate Director will oversee Open Houses, Admitted Student Days, orientations, and on-site presentations while coordinating with Admissions and campus

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• 7+ years of professional experience in a financial aid office within higher education in a supervisory role.
• Strong knowledge of Title IV federal financial aid regulations.
• Demonstrated leadership experience and commitment to excellent customer service.
• Excellent communication, organizational, leadership, and presentation skills.

Responsibilities

• Serve as the primary point of contact for complex, multi-departmental student service issues requiring advanced review and resolution with in-person interaction.
• Utilize advanced communication techniques to stabilize high-emotion situations with students.
• Identify recurring pain points in student services and propose systemic fixes to reduce escalations.
• Lead training initiatives for financial aid staff and advisors.
• Provide guidance and training to University Admissions counseling staff.
• Coordinate financial aid outreach activities including Open Houses, Admitted Student Days, orientations, college fairs, and on-site presentations.
• Maintain knowledge of financial aid regulations, policies, and best practices to ensure compliant program administration.
• Identify operational challenges and implement process improvements through collaboration and project management.
• Foster strong relationships with campus partners for effective communication and service delivery.
• Manage the Federal Work-Study Program including hiring, compliance monitoring, reconciliation, budget oversight, and FISAP data preparation.
• Oversee athletic scholarship processing and collaborate with technical teams to improve system efficiencies.
• Interpret and communicate financial aid policies to students and families.
• Serve as a subject matter expert representing the financial aid office internally and externally.

Skills

Leadership

Customer service

Communication

Training

Policy knowledge

Education

Bachelor's degree

Master's degree preferred

Tools

ERP systems

Enterprise technology platforms

Job description

New Jersey Institute of Technology is seeking an Associate Director for Student Financial Aid Services to lead day-to-day operations, mentor staff, and drive outreach aligned with enrollment goals. The role emphasizes in-person interaction with students and families and requires strong leadership and knowledge of Title IV regulations.

The Associate Director will oversee Open Houses, Admitted Student Days, orientations, and on-site presentations while coordinating with Admissions and campus