Student Financial Aid Advisor — Empower College Access

Iowa State University; Ames (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Onsite childcare

Wellbeing program

Retirement benefits

Flexible Spending Accounts

Job summary

Iowa State University is seeking a Financial Aid Advisor I to guide students and families through the financial aid process and promote financial literacy in a collaborative, student-centered office in Ames.

The role involves one-on-one advising, group presentations, and cross-department outreach. A Bachelor's degree is required, with preference for experience in higher education navigating aid policies and student information systems.

Qualifications

• Bachelor's degree required.
• Experience in financial aid or higher education advising preferred.
• Public speaking or presentation experience preferred.
• Experience with federal, state, and institutional financial aid regulations and policies.
• Experience using student information systems (e.g., PeopleSoft, Banner, Workday) or financial aid management systems.

Responsibilities

• Advise students and families on financial aid application procedures, eligibility, and funding options.
• Conduct one-on-one advising sessions and group presentations focused on financial literacy and aid opportunities.
• Provide customer service support via email, phone, and in-person meetings to meet the needs of students, families, and other stakeholders.
• Apply judgment regarding financial aid eligibility and review student records to adjust financial aid packages as needed.
• Resolve financial aid disbursement holds and ensure timely processing of awards.
• Utilize institutional financial aid systems to manage applications, awards, and reporting.
• Engage with student employees by providing guidance on advising and processing questions.
• Partner with off-campus centers, high schools, local agencies, and the public to provide outreach and promote financial literacy.
• Present to small and large groups, including classrooms, conferences, and events such as Financial Literacy Month and Student Employee of the Year.
• Collaborate with internal departments for outreach initiatives, including Orientation and Experience ISU Visit Days.
• Stay current on federal, state, and institutional regulations affecting financial aid.
• Attend relevant training sessions, workshops, and professional development opportunities.
• Pursue professional credentials as appropriate to further expertise in financial aid.

Skills

Public speaking

Financial literacy

Customer service

Education

Bachelor's degree

Tools

PeopleSoft

Banner

Workday

Job description

Iowa State University is seeking a Financial Aid Advisor I to guide students and families through the financial aid process and promote financial literacy in a collaborative, student-centered office in Ames.

The role involves one-on-one advising, group presentations, and cross-department outreach. A Bachelor's degree is required, with preference for experience in higher education navigating aid policies and student information systems.