Student Financial Aid Advisor

Campbell University; Lillington (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Campbell University in North Carolina seeks a Financial Aid Counselor to be the primary contact for undergraduate and graduate students, evaluating aid applications and counseling on federal, state, and institutional aid options.

The role involves rewarding duties such as packaging awards, outreach, and collaboration with Admissions, Registrar, and Bursar to support enrollment and retention. A Bachelor's degree and 2 years in higher education are desirable.

Qualifications

• Bachelor’s degree required or equivalent combination of education, training and experience.
• Minimum of 2 years’ experience in higher education desired.
• Experience in Admissions or Financial Aid desired.
• Experience with Ellucian Colleague desired.

Responsibilities

• Counsel prospective and returning students on all aspects of Federal, State, and Institutional Aid sources.
• Package and award financial aid (scholarships, work‑study, grants, loans, etc) in accordance with established policies and guidelines.
• Respond promptly and professionally to inquiries via phone, email, and in person.
• Collaborate with other departments (e.g., Admissions, Registrar, Bursar) to support student enrollment and retention.
• Understand Bursar Office processes to effectively communicate to current students.
• Participate in outreach activities such as conducting financial aid presentations in person, virtually and via chat room platform.
• Review and resolve C‑Flag issues from FSA.
• Maintain responsibility for a specific program area such as scholarships, state aid, verification, loans, athletics, etc.
• Assist in processing Cost of Attendance adjustments requests for students.
• Maintain a professional appearance and demeanor at all times
• Uphold and abide by Campbell University policies and procedures, including FERPA and other guidelines.

Skills

Interpersonal skills

Communication

Confidentiality

Detail oriented

Microsoft Office

Digital communication

Social media

Multi-tasking

Education

Bachelor’s degree

Higher ed experience

Ellucian Colleague

Tools

Ellucian Colleague

Job description

Campbell University in North Carolina seeks a Financial Aid Counselor to be the primary contact for undergraduate and graduate students, evaluating aid applications and counseling on federal, state, and institutional aid options.

The role involves rewarding duties such as packaging awards, outreach, and collaboration with Admissions, Registrar, and Bursar to support enrollment and retention. A Bachelor's degree and 2 years in higher education are desirable.