Student Finance Service Specialist

University of North Texas System; Fort Worth (TX); On-site; USD 37,000 - 45,000; Full time

Job summary

The University of North Texas Health Fort Worth is seeking a Student Finance Service Specialist to manage student account transactions, post cash receipts, and provide customer service to students and parents. The role requires accuracy in accounting, strong communication, and the ability to work with various university departments.

Located in Fort Worth, this 1.0 FTE position offers opportunities to contribute to financial operations within the UNT Health system and collaborate with the

Qualifications

• Bachelor's degree with 2+ years in accounting, billing/receivable, cashier services or related field
• Equivalent combination of education, training and experience considered
• Experience in higher education accounting or student finance is a plus

Responsibilities

• Process student finance transactions accurately and maintain accounting records
• Post daily cash receipts/payments and prepare deposits; balance cash drawer
• Deliver exceptional customer service to students, parents, faculty and staff
• Respond to inquiries in person, by phone and email; manage department email
• Reconcile and report on account activity; support financial reporting and compliance

Skills

Accounts Receivable

Customer Service

Data Analysis

Documentation

Communication

Education

Bachelor's degree with 2+ years in accounting/billing

Tools

EIS

Microsoft Office

Job description

Title

Student Finance Service Specialist

Employee Classification

Student Fin Svcs Spec

Campus

University of North Texas Health at Fort Worth

Division

HSC-Finance

SubDivision-Department

HSC-Finance and Planning

Department

HSC-Student Finance-350271

Job Location

Fort Worth

Salary

$41,000.00

FTE

1.000000

Retirement Eligibility

TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

The Office of Student Finance is responsible for all aspects of a student's account. This includes but is not limited to the assessment of tuition and fees for account billing, collection of tuition and fees, third-party payments, student refunds, Installment plan options, and short-term loans. Student Finance is also a part of the UNT Health Community, providing financial services through the Cashier's Office. Some of these services include accepting and depositing departmental receipts and administering petty cash.

Position Overview

This position is responsible for accurately processing student finance transactions and processes daily cash receipts for the institution. This includes maintaining accounting records and preparation of financial reports. Work in collaboration with other administrative departments. Provide guidance regarding student and department accounts. Delivers exceptional customer service to students and their parent. Conduct research and provide reports related to reconciliation issues.

Minimum Qualifications

Bachelor's degree and two (2) years of experience in accounting, billing/receivable, cashier services or related field; or any equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities

• Proficient in EIS and Microsoft Office, with experience in Accounts Receivable and Cashier Services, preferably in higher education.
• Skilled in training wide user groups and communicating financial information effectively.
• Capable of independent work, managing multiple assignments promptly and meticulously.
• Analyzes and communicates data clearly across organizational levels, ensuring regulatory compliance.
• Develops and maintains detailed documentation for financial processes.
• Adaptable to various communities and student populations.
• Knowledgeable in organizational goals, data privacy laws, and adept at presenting ideas in user-friendly language.
• Highly motivated with strong attention to detail, analytical, and problem-solving skills.
• Prioritizes tasks effectively in high-pressure environments, with a strong customer service focus.

Job Duties

• Provides quality customer service and assures compliance with federal, state and university regulations, policies and procedures related to student accounts.
• Posts miscellaneous fees to student accounts.
• Reviews accounts and performs mathematical computations and processes any necessary adjustments.
• Delivers exceptional customer service to both internal and external customers, which includes but is not limited to state agencies, financial institutions, and government agencies.
• Receives and posts daily cash receipts and payments; verify and ensure transactions are posted to appropriate chart strings. Prepares cash receipts for bank deposit; run financial cash reports and balances the cash drawer; reconciles, investigates and resolves any out-of-balance problems.
• Creates electronic files for departmental use to increase efficiency and investigates new ways of completing work more effectively.
• Responds to in-person, telephone and email inquiries from agencies, students, parents, faculty and staff.
• Manages department group email box and Online appointments.

Physical Requirements

• Repeating motions that may include the wrists, hands and/or fingers.
• Sedentary work that primarily involves sitting/standing.
• Lifting and Moving objects up to 20 pounds.
• Communicating with others to exchange information.

Environmental Hazards

• Small and/or enclosed spaces.
• No adverse environmental conditions expected.

Work Schedule

Monday - Friday 8:00AM - 5:00PM

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.